Ordered my washer dryer and it came fast. More damage than describe but it worked so I was pleased. However it developed a fault in the warranty period. I have tried contacting them on multiple... Voir plus
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Lisez les avis des autres
When I took delivery of the dishwasher, the guys beckoned me into the back of the van, saying, "We'll take it back". Understandable, since it was unboxed, crudely covered in bubblewrap and with the b... Voir plus
Ordered 3 items Smooth transaction Delivered at the time and date agreed Good communication from crew and very helpful on arrival Good quality exactly as advertised Thanks again happy son in... Voir plus
Cost me money to end up staying at home waiting for a package for over two days and when I arrive the courier was very rude on customer friendly. I asked for letting me just use a story to push it fre... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!
Coordonnées de contact
Bath Road,, NE10 0JT, Gateshead, Royaume-Uni
- 0191 9339933
- hello@renew2u.co.uk
- renew2u.co.uk
3,9
Bien
140 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service during the holiday…
Great service during the holiday period; good communication when they resumed from their break and speedy delivery
26 décembre 2024
Réponse de Renew2u
We do appropriate that you have taken the time to leave us some feedback. We take the feedback very seriously as this helps us to improve our service.
Lovely product good service.
Lovely product good service.
But ıs come wet Paket. Also wet inside is well.
13 décembre 2024
Réponse de Renew2u
We do appropriate that you have taken the time to leave us some feedback. We take the feedback very seriously as this helps us to improve our service.
Company representative was very helpful…
Company representative was very helpful , and went out of his way to see that the item was despatched that day and the item was received the following morning
8 novembre 2024
Absolutely Shocking Service
Absolutely Shocking Service
I ordered a £500 fridge from Renew 2U, with an eye-watering £100 delivery and collection fee. You’d think for that price, they’d offer flawless service. But instead, it was a complete mess from start to finish.
Communication? Nonexistent. I was left chasing them, with barely any updates on my order. For the price I was paying, I’d expect at least some kind of customer care—none. The lack of professionalism was astounding, and frankly, it made the whole process more frustrating than it ever needed to be. They refused to collect my old fridge because they said it had water in it (it did not). They also refused delivery unless I sign a waiver to say any damage they cause is my fault!! Unbelievable.
When you’re charging premium rates for delivery and collection, maybe try actually delivering decent service. I wouldn’t trust these guys with a paperclip, let alone a major appliance. Save yourself the headache and look elsewhere. Disgusting
6 novembre 2024
Réponse de Renew2u
Dear by Rob James,
We’re truly sorry to hear your experience with us didn’t meet expectations. Clear communication, professionalism, and quality service are key priorities for us, and it’s clear we fell short. We understand your frustration regarding the collection of your old fridge and the waiver requirement. These policies are in place to ensure smooth deliveries, but we acknowledge this could have been handled and explained better. We also regret the lack of updates, which caused unnecessary stress. Please know we are reviewing this situation to improve. We’d like to make things right—please contact us at 0191 933 9933.
Thank you for your feedback
Kind regards,
The Renew2U Team
They were exact with timings and…
They were exact with timings and deliveries of the products. It was fairly speedy.
25 octobre 2024
Washing Machine
Washing Machine
Very happy with my washing machine purchase. Had a small indent which is hardly visible but it showed a great cost saving.
Easy purchasing process and got a call with an update on timing for delivery.
23 septembre 2024
Avis spontané
Amazing worry free after sales experience
Highly recommended. Have bought twice from here on eBay. Used the guarantee service twice now. No fuss, no quibble understanding customer service. The most recent time they did it out of good will. Always very quick replacements. The people on the phone/chat know their products and stock and give you a solution right away.
I will always check here before purchasing anywhere else. I always recommend to friends and family looking for an appliance. It’s not often that you can do good for the planet, save money and get the best after sales care!
21 octobre 2024
Avis spontané
Trustworthy professional service…
Clear and honest description of product. Very good pricing. Good communication from ordering to delivery.
A very professional service
17 octobre 2024
Good service and good value.
16 octobre 2024
Réponse de Renew2u
Thanks for your kind words! Offering products is at 60% less the RRP is something the brands want to keep a secret so help spread the word!!!
Because a no quibble return
Because a no quibble return
And a new machine with refund
So I will defo using again
Up and beyond customer service but could do with more communication maby a time line
Of were you are in the system
Thanks
Donna
17 septembre 2024
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