I needed to get the sink I had ordered asap, to be able to move on with our renovation, as another company had blown out on the arrival date for delivery. I phoned the admin team and they were super r... Voir plus
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Lisez les avis des autres
Easy to use website, great information and good prices. Product arrived very quickly and good updates on transit/delivery. Item looks to be of good quality but not yet installed so hoping install go... Voir plus
L'entreprise a répondu
Easy to order, great price, item was dispatched within time promised and delivered very quickly. Product looks good and works very well.
Ordering was easy and the heated towel rail arrived in good time. My electrician says installation was straight forward and it works well. However the supplied instructions are rather unclear and al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bathroom, Kitchen, Storage, Lighting, Garden & Irrigation, Home Theatre, and Flooring
Coordonnées de contact
49-51 Mills Road, 3195, Braeside, Australie
- (03) 9544 3003 or 1800 RENOSTORE
- service@renovatorstore.com.au
- renovatorstore.com.au
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No complaints!
Bought my bins on back order and they are as advertised and suit my needs. Communication with Renovator Store was good and delivery was on time.
22 janvier 2026
Réponse de Renovator Store
Thanks for the 5-star feedback! We're glad our communication and delivery met your expectations, and that the product is working out well for you. Thanks for choosing Renovator Store!
Réponse de Renovator Store
Thanks for choosing us! We’re so glad you found great value in your purchase. We look forward to helping you with your next home project!
Great Quality
I have purchased Audio cable, it was great quality and really good price, I have received cable on time and hassle free.
16 février 2026
Réponse de Renovator Store
Thanks for the great feedback! We're happy to hear your purchase was easy and hassle-free from start to finish. We appreciate the support and hope you enjoy your new audio setup! :)
Réponse de Renovator Store
Thanks for the 5-star review! We’re so glad you found exactly what you needed from our range and that the delivery was nice and quick. We appreciate the support!
I had no problems buying from your…
I had no problems buying from your store, although my sink is not fitted yet.
3 mars 2026
Réponse de Renovator Store
Thanks for the great review! We're happy to hear the buying process was hassle-free. We hope the installation goes perfectly and you enjoy your new sink for years to come!
Rubbish bins ordered were fit for…
Rubbish bins ordered were fit for purpose: Domestique PLUS 34L Twin Slide Out Concealed Waste Bin with Soft Close - 300mm Cabinet.
Bins were received complete and in about three days. I took my time with installation and am very happy with how they work, including use of the door bracket and the soft close feature.
9 février 2026
Réponse de Renovator Store
Thank you for the great feedback! We're pleased to hear the bins are fit for purpose and that the installation went well. We appreciate you choosing Renovator Store for your waste management solution!
Réponse de Renovator Store
Short and sweet—we love it! Thanks for the feedback on our delivery speed and product accuracy. We appreciate your support and hope you enjoy your new purchase!
Good overall experience
Good overall experience. The electronic products I purchased were in good condition and working properly. Everything was fine and as described. Happy with the purchase.
4 février 2026
Réponse de Renovator Store
We really appreciate the feedback! It’s wonderful to hear that everything was as described and that you had a smooth experience from start to finish. We take great care in our product selection and shipping, so knowing you're happy makes it all worth it. Enjoy your new tech!
Réponse de Renovator Store
Thanks for the great feedback! It’s wonderful to know the item was a perfect fit and easy to get set up. We appreciate your support and hope to help you with your next project!
Love my kitchen sink looks great I…
Love my kitchen sink looks great I haven’t had it installed yet love it thank you
15 février 2026
Réponse de Renovator Store
Thanks for the 5 stars! We are so glad you're happy with your new kitchen sink. It’s a beautiful choice, and we hope the installation goes perfectly. Thank you for choosing Renovator Store!
Refund Request
Hi Team
I have recently requested to process a refund due to my renovation being held up one of the items that didnt fit I requested for a bigger size as Kitchen Cupboard Dish Rack - 770mm to amend the Order #1003178013 however you have fixed sizes and now you refuse to return This is poor customer experience as I have advised I have un necessary renovation delays causing me stress . Im requesting you provide me with a larger size and or refund me for the dish rack too Regards Grace
3 décembre 2025
Réponse de Renovator Store
Thank you for your feedback. We understand renovation delays can be stressful, and we genuinely empathize with your situation.
We do our best to support customers, but our 30-day return policy is in place to ensure fair and consistent service for everyone. As your order is now past that window, and as we only stock 600mm and 900mm dish racks (so a 770mm size isn’t available), we’re unfortunately unable to provide a refund or exchange.
As a gesture of goodwill, we’ve offered Store Credit for your dish rack, which we hope you can make use of. We appreciate your understanding of our policies and the need to maintain them for all customers.
Réponse de Renovator Store
Thanks for the great feedback! It's wonderful to hear you're happy with the price and the speedy delivery. Our team works hard to get orders packed securely and out the door fast, so we're thrilled to know we hit the mark for you. Enjoy your new bin!
Réponse de Renovator Store
Thanks for the great feedback! We’re thrilled you're happy with the price, the speed of delivery, and the product itself. We appreciate the support and hope to help you with your next project soon!
Quality Products at a Reasonable Price
Great product, fantastic price, easy to order and delivered within a reasonable time. Very happy with our new sink.
20 février 2026
Réponse de Renovator Store
Thanks for the great review! We're so glad you're happy with the price and quality of your new sink. Our team works hard to ensure a smooth 'order-to-delivery' experience, and we're happy we hit the mark for you. Happy renovating!
I bought 2 x 900m LED round mirrors for…
I bought 2 x 900m LED round mirrors for my reno. They arrived promptly & without damage. I can't wait for them to be installed once we've finished. I think they're going to look amazing
12 février 2026
Réponse de Renovator Store
Thank you so much for your 5-star review!
We’re really glad to hear your LED mirrors arrived quickly and safely. It sounds like an exciting renovation project, and we’re confident the mirrors will look amazing once installed!
We truly appreciate your support and hope everything goes perfectly with the rest of your reno.
If you need anything else, please don’t hesitate to reach out. 😊
Renovator were good to deal with and pantry is good.
Renovator were good to deal with and communication was very good. The pantry we purchased (Elite galley pullout) was good value for the price paid and build quality is good. The reason why I didn't rate the experience 5 stars, was because the pantry comprised of 3 individual packages which were "split delivered" by the freight company, which all took 2 weeks to deliver from Melbourne to WA, which is also a bit slow.
11 février 2026
Réponse de Renovator Store
Thank you for your review! We’re glad you’re happy with the pantry and our communication. Sorry for the split delivery — we know it can be a bit inconvenient. We really appreciate your feedback!
Réponse de Renovator Store
Thank you for taking the time to leave a review. We look forward to helping you with any future projects!
The shipping delivery was very fast
The shipping delivery was very fast. The product itself is a good quality and it was hassle free transaction.
9 février 2026
Réponse de Renovator Store
Thank you for your great review! We’re glad you’re happy with the fast delivery and the product quality. We appreciate your support!
BUYER BEWARE!
BUYER BEWARE!! I am extremely unhappy with the product support I received. When my builder/plumber opened the carton containing our new ceramic sink, they discovered a crack in it. Renovator store refused to replace it or reimburse me (over $600!!) because we received the carton before Christmas - but because of Christmas shut down it wasn’t opened till mid January. They referred me to their policy contained on the email invoice and carton …on a building site missed this/unheard of…where the carton had to be opened and inspected within 24 hours to make a claim. In other words there was NO PRODUCT SUPPORT and I got the feeling that there is not much faith in these ceramic sinks arriving intact… THEN WHY SEND THEM? A warning to THIS effect should be made at the time of ORDERING!!! such as “these products do not travel well” BUYER BEWARE!!!!!
26 décembre 2025
Réponse de Renovator Store
Thank you for your feedback. We understand how receiving a damaged item can be frustrating, and we empathize with your situation.
For fragile items like ceramic sinks, we clearly mark the cartons with red “Fragile” stickers and highlight on the invoice that inspection must be completed within 3 days of delivery. This policy ensures any damage can be reported promptly so we can provide a replacement or refund. Unfortunately, as the carton was not opened within this period, we were unable to process a refund or replacement.
We take product quality and transit packaging seriously to minimize the risk of damage. We appreciate your feedback and will review ways to make our handling and inspection instructions even clearer for future customers.
We always recommend opening and inspecting fragile items immediately upon delivery to avoid situations like this.
Perfect
Wedge Wire shower drain grate - Perfect fit and quick delivery to country W.A. Thanks.
29 janvier 2026
Réponse de Renovator Store
Thank you for your 5-star review! We’re so glad to hear the Wedge Wire shower drain grate was a perfect fit and that it arrived quickly to W.A. We really appreciate your support!
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