Rent My Home | Letting Agents Avis 

This agency waste my time to view the property, i have seen the property and i gave guarantor who is UK based, but then they need credit check of guarantor which is quite a personal….they should have another option of renting property not just guarantor base, i was ready to show deposits but still they did not negotiate and waste my time.

This is a very very unprofessional agency that hide behind their emial. I rented a flat in London since Nov 24 and since I have been sleeping on the floor with my other flat mate with the contract signed as a fully furnished flat we found out the flat is dirty the day we movied in, they only use contractors and there is no physical office to them hence we can't get hold of any one broken blinds, broken heating, dirty carpets and on top of this no one is responding no one they just say in the email this is it.
I would not recommend this agency to any one no matter how desperate you are. Their agents in London or Leceister none is professional the their agent yelled at me on the phone when I called to complain and we still now it is the day 22 of our move in and w still have nearly everything broken.
We didn't even get the keys to the flat or the park until end of the third week👎👎👎
DO NOT USE THIS Agent

Poor communication, tough company to deal with. Not worth using

Krystian Buczkowski is a very nice person, very patient while showing us the property . I will recommend him any time any day . Thanks

I and my husband are having worst experience with the property it’s been a week we have rented the property but the heating isn’t working , there is leak in the house and there is a lot of house refurbishment waste in front and backyard which with a repetitive request hasn’t been removed, the appliances of the house like freeze are not cleaned and are not hygienic to us, they also mislead us with gas supplier we on our own managed to find our supplier and recharge the gas, turns out half the heaters of the house are not working both me and my husband’s health is affected and there is no help from their side and we are still staying in colder house which is unbearable, we followed all the formalities of renting before we took the property but there is no immediate help from this people regarding this serious issue … seriously disappointed…

I have had a rent contract with rent my home for the past year and to be honest they’ve been really good.
Venita Laxman, one of their agents responds to my emails and inquiries in a timely manner, never had a delays with her.
She’s also been very helpful with my rent contract renewal. I consider her a valuable asset to the agency.

Rented with them for 3 years and had near every issue under the sun with no attempt to resolve most of the problems.

They're always friendly to talk to, but absolutely useless at their jobs. They had actually forgotten to note that I'd agreed to vacate the property and issued me a section 13 to increase monthly rent. Had to flag the same maintenance issues multiple times with them seemingly not recalling the issues each time. They were also keen to charge every current tenant for removals when a previous tenant had left furniture in the hallway.

The contractors they use are dangerous and unprofessional. They attended my property and did work in the property without notice when I was out. They used power tools inside of the flat without warning or protection. They did dodgy workarounds to fixes rather than actually resolving a problem.

To give the list of the highlights:

- Water poured for a short time like a high powered tap out of my kitchen extractor fan. The contractor called to ask about a leak and when I told him it wasn't currently leaking, said they would ignore it.

- The only maintenance they achieved successfully was replacing a cupboard door. This involved the contractor pulling out a circular saw and cutting screws in half in my kitchen. No protection on himself, no warning for me - sparks flew.

- The building had rats for 2 years. They destroyed carpets and chewed several of my possessions. Despite them calling out pest control quickly, they refused to follow the pest controller's recommendations for drain surveys and just kinda left it. The rats moved in and out of the building every few months as they pleased from then on.

- In the first few months of my tenancy, they did insulation work inside of the property, leaving me with about 50% bare plaster walls. These walls were never painted despite assurances several times that they would be.

- 3/4 of the windows were sealed shut with silicon sealant. Somewhat certain that's not fire safe.

- One contractor stuffed the washing machine's outflow pipe with a plastic bag because it was overflowing. To my disbelief it held up, but I don't want to know where that water started going instead (presumably into the washing machine).

- The very same contractor super glued over cracks in the windows to seal them

On the plus side, no damp or mould.

We had the pleasure of working with Niraj for our recent move-in, and we couldn't be more satisfied with the experience. Niraj's professionalism and easy-going nature made the entire process a breeze. His accommodating approach and willingness to address any questions or requests made us feel at ease throughout the process. We can't thank Niraj enough for his exceptional service, and we recommend him to anyone looking for a real estate agent who truly cares about their clients."

Fantastic agent niraj shah
Reliable person.

Mr Shah is exceptional, as kept me updated throughout the entire process of what I needed before moving in. He made sure I settled in well, though I had an issue with the flat at first, he helped resolving the problem. He understand what the tenants are experiencing, and he is able to meet their needs effectively. Very professional manner, easy to approach and works well with tenants.

Very friendly and Informative staff. Notified me that the previous tenant had left behind some items (e.g Coffee table) and asked me if I wanted to keep it or they could remove it. So far have been very reliable!

I have been a landlord with Rent my Home for 3 years now. They have surpassed my expectations. In particular Alex Tartov has been amazing in his customer service. Despite difficult situations we have gotten fair conclusions. Tenant for no reason not paying for months and Alex sorted it. His kind and professional manner enables this rapport. The tenant was well looked after and their needs met, this allowed them the cash they needed in the short term but enabled them to still pay monies due. A fair and honest letting agency, something I thought couldn’t possibly exist. A big thank you to Alex and his colleagues. Highly recommended.

Highly recommend to anyone wishing to have their property managed.

Service and communication provided by Harvey Palak at the Leicester branch has been excellent and responsive.

Harvey has transitioned my properties over to RentMyHome.co.uk from another property agent stress free, in a timely manner and delivered on all agreed discussions smoothly. His customer service is brilliant, very professional, friendly and has always kept me in the loop and updated with the progress of the transitions and receiving my first rent.

I look forward to using RentMyHome.co.uk Leicester services again in the future.

Property Manager Yaz Raidan is a trustworthy and an immensely hardworking employee who dedicates himself thoroughly to the task at hand ensures timely follow up, I am happy to recommend Yaz Raidan. He possesses outstanding managerial and Leadership skills and good with strong communication. He is always very fast to give the responses and to get the matter resolved. He is very dedicated and task-oriented employee.

Doesn't deserve even 1 start.

To start with. They published the property with £1100. And we agreed and provide all the required information then got a call from one of their employee to BARGAIN on rent. What he said over the phone is: Someone else has already saw this property and they are interested also. (important to notice that we agreed/responded first). Other party is paying more so how much more rent you can pay? I was really in need and had to move out in short period of time. so i agreed to apy £50 extra over what they have published online.

Some of the furniture was broken and doesn't required by us. We asked them to remove extra broken wardrobe but they refuse and force us to keep it in the room where we already have fitted wardrobe. Leaving us with small space after having single bed. Cutain pipe was broken. Passage lights were not fully working. Dirty and stiky dining table and chairs with black stains. Ensuite was in pretty bad state too and we ended up never able to use it throughout our stay.

They don't seem to be interested in fixing Curtain pipe and other works which was informed at the start of tenancy. I had to email them and tell them i will get it done and teaking it off fro mthe rent then they send someone after two months.

Garden was handed over with big grown grass and shrubs and weeds. When asked to cut it and then hand over but they said it's tenant's responsibility to do it. These are only few of the issues list if very long as i moved out of the property no point to mentioned all of them here.

When i asked to renew tenancy they again wanted to increase the rent. I got a call to discuss renewal when i was in a meeting. I asked them to ring me later to discuss. He rang me little later and i was still in the meeting. I phone them up next day and i was told that they have already relisted property on market.

At the end of tenancy i had handed property back to them in better shape then it was handed over to me at the start of tenancy. Garden was, if not in very good, but in much better shape then it was in the beginning. Chekcout invertory was all good. No faults at all. They still want to find something to claim some moeny from the deposit. So they pick garden. And claimed part of the deposit. Which obviouly i disagreed. We submitted our responses and waiting for Landlord/Agent's response over a month now. I phone them up asking them to submit their respone. The lady was absolute joke and very rude. She advised me that we will look into it when we get time. Legat time limit is 14days to respond. Remember it's been over a month and still waiting for their response. Luckily the deposit was protected. They just deliberately delaying process as they knew that they can't get what they claimed. So unprofessional and so unreliable I can't describe with words.

PLEASE do not use this company as staff is very unprofessional and rude. Once you signed the agreement then you will get to see their real face.

This was long overdue.

I am not even sure where to begin with this. Me and my husband rented with this agency between October 2021 - October 2022.

The property when we were handed the keys was disgusting and dirty. I had to get them to get it cleaned again including the carpets which fair enough, they did. But there were still a lot of unusable furniture such as a broken dining table, a dirty mattress and bed, alot of kitchen utensils that were in the property which I had to battle with them to get removed which they were refusing and said if we remove them then we would have to replace it???

After a long battle they eventually agreed but we had to remove everything ourselves.

The property was also not painted and we decided to paint the walls ourselves with our own money as the paint was really bad.

As you can imagine, this was our first property that we were moving into and due to the delays that were caused by them and also painting and everything took time.

We eventually moved into the property two weeks after the keys were given to us.

I was reassured that the boiler and everything had been serviced but the night we moved we turned the boiler on and it was not working at all.

Which led to another long battle with the agency that tried to blame us and said "the fault has occurred after we moved in" which was said by Eliot who was dealing with this at the time. He got very aggressive over the phone and blamed us for this.

In October, in the freezing cold we had no boiler due to their dishonesty about the condition of the boiler prior to us moving. We had to buy heaters ourselves to make the flat livable.

1 week later they sent the engineer to fix the boiler and as the engineer was just coming up the stairs without even looking at the boiler told me that "I already told them that the boiler needs to be replaced but they did not listen".

We had to wait a further 2/3 weeks for this replacement. That should have been done prior to us moving.

Time and time again if there was a fault in the property they would try to blame it on us and have also tried to charge us on some occasions. They tried to charge us due to a leak that occurred with the washing machine, the plumber came to check this and after the plumber had gone they sent us an invoice of £70 and said that we caused the blockage in the sink which is why there is a leak that made no sense. I spoke to the plumber over the phone to clarify this and he mentioned that it was not our fault but rather the pipe for the washing machine had worn out overtime.

I really had to keep calling them to resolve the problems in the house which were not minor but they did not take anything seriously.

Their agents have no manners at all and would always get very aggressive over the phone and delayed in fixing any problems in the house.

We eventually had to leave due to how the agency is and also because they increased the price of the property from £550 to £670 which was ridiculous.

We thoroughly cleaned everything when we left and there was also fresh paint that we had done but they still delayed in giving our deposit back and tried to bring up issues with how we left the house. None of the house appliances or anything was clean when we got the house. We had to clean the kitchen counters, oven, fridge ourselves when we got them in such a bad state but yet they still complained.

Regardless of us meeting the terms of the tenancy agreement, no damage to the property and having paid all bills and rent on time they were not returning our deposit which is supposed to be returned within 10 days. We eventually had to get in touch with deposit complains to get our deposit back.

Overall, such a horrendous experience with this agency they don't care for the tenants at all and have no concern for them. They will try and blame the tenants for anything that goes wrong in the property and will get very aggressive over the phone. They made our lives hell from the start till the finish. They made my anxiety even worse where it caused me so much anxiety every time something needed to be reported to them because I knew what was to come.

No one should have to deal with such an experience.

Please, beware of this while renting with them.

But, I would NEVER want anything to do with them in the future. I am also currently renting with an agency and the relief and comfort that they bring is amazing. I finally feel happy and no longer anxious in my home.

Have been with rentmyhome for a year now and have renewed my tenancy agreement with them for another year. My experience with rentmyhome is good, they have standout qualities that we all wish to look for when finding a house/flat, such as their professionalism and responsiveness. Especially Mr. Niraj Shah is always available to answer questions and take actions on my reporting.

Finding a house is very difficult task now days but “rent my home “ made it easy for us . They work in a professional manner to help their clients which is appreciable. Thank you (Mr.Niraj Shah) rent my home 😊 for finding us a beautiful home 🏡

The communication throughout the entire process was clear and quick, Niraj got me in for a viewing at the property very promptly and quickly moved through all the steps for me to finally have the keys in my hands.

I’ve been with rent my home for years! I was in a pickle about some costs quoted for repair work that needed to be done on time for a strict deadline. I reached a point where I was a greatly frustrated client that was at breaking point. Derby’s problem solving approach and willingness to keep working with my expectations meant that my issues were resolved well! Thank you Derby for bearing with me and persevering in getting the quote and quality of work I wanted at such short notice.