Rent My Home | Letting Agents Avis 

Very poor communication from this estate agent. Would not recommend at all. If you are not a landlord, they do not prioritise you. The service is sub-par and needs major improvements.

Don't even rate a 1 star but that's the lowest option. They have wasted my time and money - moved the move-in date forward after giving me one date upon paying the deposit and forcing me to get a hotel for nearly 2 weeks upon moving in. Mis-management of the keys twice - the first time resulting in an attempted breakin and the second time just losing the keys alltogether forcing me to have to take time out of work to go let the repair person in. Absolutely filthy upon moving in. Multiple people sending emails about the same things because they have poor communications between the staff. Faulty wiring in the building and old appliances that aren't proactively tested in between tenancies so the stovetop didn't even work upon moving in, and the water heater broke and flooded the kitchen, then before moving out the plumbing in the bathroom broke and was additional water leaks. Both resulted in half the flat being without power for days - so no internet or ability to cook, having to move the refrigerator into the living room to not loose my food. Really bad moisture and black mold problems because of all the water draining into the back of the building so had to get a dehumidifer to deal with that. Gave me incorrect supplier details resulting in delayed internet services and confusion over the water account which I spent hours to set up to discover that wasn't the protocol. The building common areas were poorly maintained - with the amount of traffic the weekly sweep of halls wasn't enough they were routinely filthy and the outer door latch was faulty - posing a security risk. No acknowledgement or apology whatsoever for all the inconvenience and disruption their exceptionally poor service and systems had on me. I'm very shocked to see recent 5 stars reviews - given all this. If anything the service and the dsyfunction has gotten worse since 2024 when I moved in. Absolutely avoid at all costs.

Shady company, unorganised and they rip their clients off. Would not use them at all, stay away.....

⭐⭐⭐⭐⭐ Excellent Service

Mr Jack was professional, friendly, and highly responsive throughout the entire process. He communicated clearly, addressed all queries promptly, and made everything straightforward and stress free. His professionalism, attention to detail, and commitment to providing excellent customer service were greatly appreciated. I would confidently recommend Mr Jack to anyone looking for reliable and trustworthy assistance. Thank you for the outstanding support and positive experience. I want to say that I like the property he showed me.

My partner and I moved in to one of their properties in Leicester. We always had maintenance issues(washroom, leakages, swollen/wet carpets in the bedroom) which were left unresolved despite our numerous follow ups. Their staff were rude and unprofessional. Krystian(maintenance) is the worst culprit. We never had access to metre for electricity/water to the flat as they were not in the flat, therefore we paid estimated bills throughout our 10 months stay at the property despite persistent request through emails for meter readings. Either they send one reading instead of two and the other will be sent days later after follow ups or no show. They scheduled several unannounced viewing by other prospective tenants without any notice when we turned down their offer to extend contract. They're too difficult to handle as a tenant as they only look out for the interests of 'irresponsible' landlords who lacks maintenance culture. Finally when you move, expect unnecessary delays and 'theatrics' in releasing your deposits. AVOID THEM AT ALL COSTS!!!

I’ve been dealing with Madelin White at Rent My Home and have been impressed with the service. She’s dealt with things in a timely and professional manner. Thank you Maddie!

Worst estate agents. Unprofessional, Unreliable STAY CLEAR!
They just rang me and my partner to remove our Google reviews. After months and months of waiting for repairs; broken washing machine, broken garden fence (to the point our neighbours dog would go and do his business in our garden), numerous bathroom issues and constantly having to email to chase up leading to no works being done and therefore us moving out of the property.

If you are looking at renting a property with rent my homes, I’m sorry but you must look elsewhere.

They are awful- over and out 🫡

The worst letting agents I have ever dealt with. Slow to respond, repairs are not made and the staff on the phone are flat out rude. We put in a formal complaint and still got nothing back. We lived in the property 5 years and religiously paid our rent but were treated awfully. Left without a broken washing machine with over 3 weeks, a collapsed fence, mice and mould. If you see this name on a property run for the hills. Worst company ever.

We have been tenants of rent my home for the last 2 years and I have to say they have been brilliant - no complaints

We have been tenants with this agency for two years, and during this entire time we have repeatedly reported serious maintenance issues that have not been properly resolved.

One of the main problems has been the entrance door and gate lock. The entrance door is wooden and has been exposed to rain for two years. We repeatedly informed the agency that the door was swelling due to water damage and would eventually stop functioning properly. No preventive action was taken.

At the end of the second year, the door became so swollen that it would not open or close properly. A contractor was sent, but instead of replacing the damaged door, it was simply trimmed as a temporary fix. We clearly stated that the door needs proper replacement, yet nothing further has been done.

The lock situation is even worse. The lock literally came apart in our hands. It was replaced with a very cheap lock, which stopped working the next day. We have contacted the agency multiple times since then, but our emails are now being ignored. Currently, we cannot securely lock our home, which means we cannot leave the property without feeling unsafe.

Additionally, the bathroom walls are not tiled and are covered with wooden material that is now swollen due to water exposure. Instead of addressing this structural issue, the agency sent a contractor to paint walls that were not a concern.

We are extremely disappointed by the lack of responsibility, the poor-quality repairs, and the complete absence of communication. Basic security and proper maintenance should not require constant chasing from tenants.

We hope this review encourages the agency to finally take responsibility and properly resolve these long-standing issues.

We lived at this property for almost two years and had a genuinely positive experience throughout. From start to finish, the Rent My Home team were professional, kind, and efficient.

Whenever we had a question or needed assistance, the staff were approachable, respectful, and always willing to help — whether in person or at the office, even close to closing time.

A special mention to Krystian (who carried out several inspections and maintenance checks for us). His calm, polite, and professional manner always stood out. One moment we’ll never forget was when we had an urgent parcel issue and arrived just before closing time. Despite it being late, he gave us his full attention, listened patiently, and went out of his way to resolve the issue without any sign of stress or rush. It truly left a lasting impression.

We were also very grateful to the team member who collected the keys at the end of our tenancy — he was equally helpful and professional.

Overall, our tenancy experience was smooth and pleasant, and we sincerely thank the entire Rent My Home team for their support. We highly recommend them.

Best property agency. We have been there for past 2 years. The care and support they had provided throughout the journey was incredible. Highly recommended

They let my home the same day. Kishan valued by house in the morning, did 3 viewings that afternoon and we agreed a letting on the same day ! The amazing thing is I was with another agent for 3 weeks with little interest. I cant thank Kishan enough and his team at rent my home Leicester.

The team went above and beyond to get my heating working. My heating stopped on Saturday lunchtime and despite the plumber calling, he wasn't available until Monday morning. The RMH team dropped off electric heaters, within an hour, for the weekend, which I cant thank them enough.

Excellent Service from start to finish. Would highly recommend very help and experienced team

We have been landlords under the management of Rent My Home letting agency over the last 15 years.
They are a genuinely professional, helpful and proactive team who have supported us well through all the changes in the rental market over the years.
We couldn’t recommend them more highly!

Kishan was great to work with—friendly, efficient, and very helpful. Really happy with the service!

Great service. Will recommend kishan

I recently worked with Kishan Parmar to find a new flat, and I couldn’t be happier with the entire experience. From the very beginning, Kishan was incredibly helpful, attentive, and genuinely invested in finding me the perfect place. He listened carefully to what I wanted — especially the location — and managed to secure a beautiful flat that matched exactly what I was looking for.

The whole process was unbelievably smooth. Kishan kept me updated at every stage, promptly answered all my questions, and handled all the paperwork with ease. He even followed up after the viewing and again before move-in to make sure everything was in place, which I really appreciated. Thanks to him, my move-in day was completely stress-free.

I’m now settled into a lovely flat in the ideal area, and it truly feels like home already. I highly recommend Kishan to anyone looking for a reliable and supportive letting agent — he made what could have been a stressful process feel effortless.

They used to be great when we had a dedicated account manager. Now I think they’ve been acquired and no one answers the phone or replies to my emails on any sort of consistent basis. Only when I threatened to leave did they suddenly, conveniently reply. Avoid.