Rent My Home | Letting Agents Avis 

No one ever answers the phone. I have just moved in and kept being told I will receive the details of the utility providers by email. No email and no response to my chaser. I have no hot water and I have several chronic pain conditions and need to have hot baths to help. I haven’t been told where the meter is and it isn’t in the flat so I can’t even find it all myself. Asked for the complaints procedure and no response. Avoid using this company as all it seems they are after is your money!

Across different websites that list properties, almost all of the listings that I have seen from rent my home have been generated with AI (artificial intelligence). This is incredibly misleading to me and other users who are looking to rent their future home, especially those who might not be able to determine the difference between an actual picture of the property and AI. What is worse is that not all of the images indicate that they have been generated by AI, some listings just have the first image with one that isn't even real. They need to be called out and reported for this because it is unacceptable.

Amazing customer service from the lettings teams. Best estate agency. Would definitely recommend

Great Service and a special thanks to the lettings team for making this a stress free move. Highly recommended.

Excellent Service from Rent my home,to find my dream home, and I couldn't be happier with the experience! They were knowledgeable, responsive, and truly went above and beyond to help me navigate the entire process.They had an in-depth understanding of the local market and were able to find properties that perfectly matched my needs.They kept me informed every step of the way, ensuring I was always up-to-date on the status of my search.They negotiated a fantastic deal on my behalf, and I felt confident in their ability to represent my interests. The property are always Clean, make things easier and comfortable for you.
I highly recommend Rent my home to anyone looking for a reliable and professional house agent. They truly made the process enjoyable and stress-free. Five stars isn't enough – I'd give them ten stars if I could! 🌟 Thanks to Yaz for a great service.

Great experience, very helpful in what i was looking for, I would like to personally give a glowing reference to yaz, who helped me find a home.

I never write a review but this is not right (my experience):

Initially, I called the agency to get my questions answered to see if I am eligible for the property. A kind woman picked up the call and said I needed to send an email - did it on 9th July 11:41am. Their response was to email me at 3pm (3 hours later!) same day with a list of questions. I answered all the questions same day at 6:40pm. I received no response, so I phoned a couple of times only to be told by the same kind lady that I will have to wait for an email and there is no timeframe on when it could come. That’s it.

6 days later, I receive a response that the property is now under offer! I know how fast properties go and this is just ridiculous.

The agency replied they are ‘trailing an automated answering system’. I think it would have been VERY simple and straightforward if the people who are hired to pick up the phone could just answer my questions so I can move onto other properties. Many other agencies do this and I have my questions answered to immediately. This is very poor customer service!

Worst agency ever.99% of their properties are nothing like the pictures ,they're old,smelly and full of maintenance problems.They will increase your rent every year,that's why nobody is renewing tenancies with them and have so many properties on the market.Whenever you call them they will lie to you and say the problems will get fixed and then it takes weeks for them to fix something. I've had the ceiling falling in the house and house full of mold ,plumbing issues,that's how old the properties are.Do not thrust their staff or the landlords they represent. Most horrible humans ever that will say and do anything to convince you to rent their so called houses and flats.

This agency is the worst! It's a scam. They rent out expensive properties that are dirty and in disrepair, showing extremely low standards. They don't care to address or fix any issues - broken blinds, leaky taps, sticky, smelly and dirty kitchen tops, broken locks and doors - are some of the issues! I deeply regret trusting this agency

Really easy move in process and we were given helpful advice throughout which made the process a breeze. Friendly staff and a special shout out to Alex Tartov who has been particularly lovely and understanding in our contract renewals which has again made it an easy experience start to finish.
Have taken off a star due to it being quite tricky to sort maintenance at the property (the handyman is very unresponsive and disappears for months). Fortunately, we haven't had any major issues that needed fixing so have just accepted the slowness.
Overall, a great experience and would definitely recommend them to others!

Mr. Iestin and Kristian from Rent My Agent are doing an excellent job. I would like to express my appreciation for Iestin; he is a very helpful individual. I ended my tenancy and found a nice, comfortable flat through this agent and with the assistance of Iestin.

Their staff is racist and malicious. Once you viewed a property they force you to pay a weekly hold, before going through a credit check. That check takes longer than a week and they know it very well, so they steal your money and move on, ignoring any messages you send them. Horrible people.

I had a good experience with Jessica.All paper work was done in due time.iam so happy with the team and appreciate your work

They booked a view but nobody came to show the property. Online agent, Parmjit, doesn't bother to reply a messages on their website chat box.

A terrible house agency. If you are buying or selling property, your experience might differ, but if you’re renting, stay far away from this company. Before I moved in, the agency conducted a general inspection of the property and its facilities, noting that one of the ceiling lights was not working. To be thorough, I conducted my own inspection on the first day of moving in and discovered two additional issues they had missed.

I emailed the agency with photos of the wardrobe that was on the verge of collapsing due to a broken base, as well as evidence of an extremely unstable internet connection, including screenshots of speed tests and connection failures. However, the agency’s response was dismissive: they refused to fix the light, told me to repair the wardrobe myself, and accused me of fabricating the internet issues, claiming there were no problems.

One staff member, Venita Laxman, was particularly rude. Instead of addressing the internet issue by having the provider check the router, she told me not to download anything, not to play any game, and insisted that no other tenants had ever complained about the internet. DO I NEED HER TO TELL ME HOW TO USE THE INTERNET? That's ridiculous! I spoke to another tenant in the same property, and he confirmed the internet was practically unusable and even suggested I buy mobile broadband to cope. As a result, I had to spend extra money every month just to get barely functional internet.

When the one-year lease ended, the agency caused significant difficulties by cutting off electricity early, making it impossible to clean the apartment or live there normally, forcing me to move out early. They also demanded an excessive amount for so-called "cleaning and repair fees," far exceeding my deposit. I had to enter a lengthy dispute process to recover my deposit. Fortunately, I had saved emails and other evidence of the initial communications about the damaged facilities, or the agency would have succeeded in exploiting me yet again.

If you are reading reviews about them, pay close attention to the negative ones and make an informed judgment.

Alex from Rent my home is fantastic. He has gone out his way to help us. Responds quickly also.
I would highly recommend this company and its staff

Never used a letting agents before so this was my first experience, on the whole a pretty damn good one I found , had a problem with the hobb but was quickly replaced , every contact I had with staff members was very good , very professional and friendly,
Always gave me plenty of notice of any pending visits/inspections

So a positive experience

Absolutely awful company. Been renting via this company for 4 years. Not once have they seen the house.
Had so many issues with the landlord as they want to do al the work themselves rather than use the proper contractor.
Rent my home have been appalling at getting the landlord to do work on the house. I’m constantly having to chase things myself.
We were living with a hole in the ceiling of the kitchen from a leak for over a year! And then the landlord got a friend to plater it and looks awful not even attempted to paint or blend it in.
The boiler broke and was left with no heating or hot water for around a month and this was over December!
Mould in the house from the windows and water leaks. Rent my home never chased anything up or ask to confirm if any work has been done.
As far as I am aware they don’t see the houses that they rent out. And don’t know that most of them are probably not suitable for rent!

Me and my partner moved into a 1 bed flat threw this company back in 2021 and I honestly have never experienced a more incompetent company in my life. So on our first inspection back in 2022 we reported that there was mould in the bathroom and we’re told somebody would be out to sort it. We never heard anything from them despite countless emails being sent to our agent kishan who deals with our property. it’s took 3 years and 3 inspections and the mould in the bathroom becoming so bad it had completely covered everything in the bathroom and had come threw to the other side of the wall into the bedroom, it had also completely damaged the floorboards to the point where it was completely unsafe to walk on. When the work physically couldn’t be ignored any longer they finally did something about it and moved me and my boyfriend into a flat up the road in may for what we were told would be 3 weeks. That 3 weeks turned into 4 months. The company changed the locks when we left without telling us so we were locked out of our flat which still had most of our belongings in because as I say we were only meant to be gone 3 weeks so only took necessities. While we were out the flat me and my partner would call up pretty much everyday to try to get an update on the flat but kishan would never be in the office and nobody else would know what was going on because they didn’t deal with us. For months me and my partner were either just straight up ignored when we tried to call or email about the progress on our flat or we were lied to and told our flat would be ready the following week only for that week to come around and to just be ignored again we just didn’t know where we stood at all or what was going on. When we finally did move back in the work on the flat was still incomplete they had modernised the bathroom but the plumbing in the sink was not done correctly and caused a leak and flooded the bathroom, the vent in the bathroom wasn’t covered leaving wires exposed in the bathroom, the light switch in the bedroom was hanging off the wall leaving wires exposed and various other problems. Me and my partner have sent many emails since being back home to bring this to there attention but have had no contact from kishan since we moved back to sort these problems. My issue isn’t with the fact the work took longer than we were told what upsets me is the complete lack of care and consideration from this company. I am now forced to take matters further and report it to the council Me and my partner have been extremely patient but now feel like they haven’t left us any other choice.

I just wanted to leave some honest feedback with the experience with RentMyHome. My Aunty decided to rent a home via this letting agent. We went to view the property and works were going on so had a look and it looked like a decent property to rent, so decided to go ahead. A date was agreed with the agent and was questioned if the works will be completed, a week before the agent called to say its going to be delayed by a few weeks, such a poor experience as we gave notice to the previous landlords.
Once we got the key to the house and entered, there were – Mice droppings, door on the roof in the garden, no heating working, shower not working, holes in the walls. This is when the agent had already completed their so called “Inventory check”. When calling the agent to advise them of several issues they were not strong enough to deal with this and advised us the landlord is too busy to come and have a look. Eventually late the first night the landlord was picked up and came to the property to look at the issues.
The questions which were raised with the letting agent were, “If the checks were done on the property, then why all these issues?”.
The following day the landlord entered the property without consent of the tenant of prior notice, when question to the letting agent, they had no answer and advised this should not have happened but again took no ownership of this.
I have been speaking with a few people at the business, but overall, the whole experience has been very very poor!
When you ask to speak to someone senior in relation to the issues, they do not care and only respond when you chase them. I would really recommend reviewing the business model as colleagues cannot take any ownership and deal with complex issues.