Rent My Home | Letting Agents Avis 

As a Landlord, we have been dealing with RentMyHome for a number of years.
These chaps are approachable and very reliable. They provide excellent service. We recommend them highly!
Century Property Service Ltd

I signed up with Rent my Home over a year ago and just wanted to give some positive feed back. Debbie and her team go above and beyond in a professional manner in all aspects compared to our previous experience with agents. We are very happy with their service and highly recommend them without hesitation.

Avoid this letting agent all costs. Our experience has been horrendous. We were renting a property with them for roughly a year.

It all started well, but things became awful pretty quickly. The building we resided in was a house converted into 2 flats. We soon found out that there was ZERO soundproofing. The noise was horrid.

As the months went on, we wondered why we were not receiving a bill for our electrics. Eventually, we discovered that we had a sub meter, and, our neighbour upstairs was unknowingly paying for the whole building.

When we first moved in, we heard our hot water tank constantly “glugging”. We then realised that there was a river of water coming from it outside. We contacted the letting agent, and, they sent in a contractor, who only did a cheap fix. Soon after, the hot water tank was spraying water all over the place inside the room where it was housed.

Again, the contractor came out, and did a cheap fix. All they did was install a water pressure gauge in our living room, and turned the water pressure down. This, in turn, caused issues in both ours, and the upstairs neighbour’s flat with the water pressure being too low. This is when we found out that ourselves and the upstairs neighbour also share a water supply. This meant that, when we had a shower, and the upstairs neighbour flushed the toilet, our shower would lose all pressure, and become ice cold for example.

The tank started leaking yet again. Damp started spreading along the walls of the room it was housed in, and, the whole flat became horribly humid. The contractor came in again, and just turned the water pressure down even more. Which affected our upstairs neighbour’s water pressure to the extent of where he was only getting a trickle of water. So, the contractor came back in, and turned the pressure way back up. Around 3AM the next morning, a loud awful noise started sounding off because the pressure was too high. It woke the whole building up. My husband managed to turn it down to an acceptable level to stop the noise, but, maintain good water pressure for both flats.

We have had to keep the hot water tank powered off since October 2021, because, damp would spread throughout the flat otherwise. And, it still drips from the tank itself, even when powered off. We have been asking for repairs ever since. Nothing has been done about this issue since.

They let us go without an adequate shower or smoke detectors for at least 6 months. They only sprang into action and fixed those once they realised we were taking them to the tribunal for an unrelated matter.

We get told that a contractor will get in touch. We hear nothing. So, we report the issues again. We get asked to show photos of what needs doing (yet again). We are told a contractor will come out. And on an on, in a loop.

We have been handed off to several agents over the course of the year. William, Elliot, Yaz, Sukie, Venita.

Shortly after taking the letting agent and landlord to the tribunal, and, winning, they issued us a Section 21.

We moved out in late August and have yet to receive our damage deposit back. We will be escalating this.

We lived in 2 properties in the same building under the same landlord. Avoid at all costs. The landlord we had, hid behind the agency and all he did was pocket money. First of all, we moved into a flat which had apparently been professionally cleaned, yet had marks all over the walls, floors and bits of burnt food at the bottom of the oven. The mattress then had yellow stains on, but we were charged for a new mattress from our previous flat, but the mattress in our new flat wasn’t replaced, so where is the money going? Into the landlord’s pocket? The skirting board was off the wall in the hallway, we offered to fix and paint the walls of the flat, we were told we need to pay for ‘professional’ painting. We then were left 5 days without a toilet or shower, because the flat uses an electric system called Saniflo, which broke. Instead of them coming to look at and sort the issue, they spent 3 days asking us what we put down the toilet. They then ordered the wrong parts, all this time we had to travel to the gym or shopping centre to go toilet. Then the kitchen drainage uses the exact same system, which broke, causing the kitchen to flood, and the tap in the kitchen broke leaving no hot water. This was like this for the last month of living in the flat, we messaged daily and was told they would come fix. We moved out before this was fixed, so this entire time, we was paying to go wash our clothes elsewhere. They also charged us £60 just for an engineer to come look at the issue, without even knowing it was our fault it was broke (which the engineer confirmed it wasn’t). When we paid the £60, we were the just sent a number for an engineer, they didn’t even book and sort it their self.

In these times, with cost-of-living crisis, the landlord is just taking money for issue which aren’t our fault. For the entire 2 years, we haven’t been able to contact the landlord once, he hides behind the agency. Furthermore, we put a negative review last year regarding this, and they paid us to take the review down (returned more of deposit back). Please avoid at all costs, unless you want to have constant problems, awful communication and your deposit stolen from issues out of your control. Awful service, awful experience.

The agency is completely for the landlord, and not for the tenant. As a tenant with RentMyHome / reliance properties, expect to have the blame for every issue (which are not even in your control) pushed upon yourselves, and expect to be overcharged for these issues. The agency will completely protect and hide the landlord, you have no chance of being able to contact the landlord directly ever, but when you challenge the issues, the agency will simply say it’s’ out of their control’, and up to the landlord, which you cannot contact. Niraj, who is meant to be the ‘property manager’, will completely ignore you, and be rude in his response to you, if lucky enough to receive a response.

If you feel this review is over the top, or false, simply read other recent reviews which will confirm other tenants having the exact same, or similar issues.

During this time, we paid rent on time every month, with no issues, when really, we should have withheld rent for the issues with the toilet, and drainage systems. Basically, avoid at all costs, unless you want poor communication, poor management, and your money stolen off you for issues out of your control:)

All the new 5* reviews are fake.

Original review (5 stars)
After living almost a year at Abbey House in 56 Burleys Way, I'm happy to share my positive experience about the accommodation as well as my experience with the agency Rent My Home.

Onboarding

After finding the apartment listing, we have contacted the agent to schedule a viewing. Our request has been promptly reviewed and we have received a call to arrange a viewing from Mr. Niraj Shah, who led the viewing with utmost hospitality and professionalism. We have been happy with flat and have confirmed our interest shortly after the viewing.

The contract preparation, review, and discussion were done quite professional and swiftly, which had let us move to the flat as soon as the previous tenant has vacated the property.

Mr. Shah was quite helpful during the moving process, where he provided a tour of the buildings and helped us with setting up broadband and utilities.

The Property

Our flat encompasses 2 decently spaced bedrooms, 2 bathrooms, and a spacious kitchen-living room. It is on a high floor overlooking a wonderful view of the city as well as the enchanting greenery of Abbey Park.

The kitchen came with a medium-sized fridge, cooker-oven with an exhaust, a washing machine, and plenty of storage space. The kitchen design was modern and minimal with an ample working space for cooking.

The living room space was medium sized, allotting a space for a dining table with chairs, a sofa, a TV setup, and a large coffee table. The space has allowed us to smartly decorate and a build a personal place.

Moving to the bedrooms, the first bed room was nicely spaced to allow for a large bed with other furniture items. The admirable finishing of the big and small details of the apartment allowed our furniture to blend in quite nicely, creating a highly personalized environment. The second bedroom was used as an office room, large enough to host two large desks and a wide closet. Electric heating in the flat is adequate. We haven't faced any issues with the heating units. One potential point of improvement is to elevate the energy efficiency of the heating to consume less power.

Overall, the rooms in the property were properly finished a high standard and designed for families or individuals to flourish and live with calming peace and consistent productivity.

Location

One of the biggest advantages of choosing this property is its immaculate location. It's at the edge of city center, the perfect spot for people who would like some calm to focus on work but also accessible to a variety of notable locations:

- Abbey Park: across the street 2-3 min walking
- St. Margaret's Bus Station: besides the building, less than 1 min to reach by walking
- Highcross Mall: about 5-6 min walking distance
- Leicester city center: less than 5 min walk

In summary, the location of the Abbey House is excellent. Of course, there is overheard traffic and occasional late night noises, but they are rare in our experience and quite manageable.

The Agent: Rent My Home

A cornerstone of our positive experience has been built by our relationship with our letting agency, especially with Mr. Niraj Shah, who have been immensely helpful, accommodating, and neatly professional.

A few times we needed to fix minor issues concerning the property, and Mr. Shah has always managed to provide timely and sufficient technical support through skilled maintenance personnel.

I also like that the communication is done quite efficiently either by making a phone call, sending an email, or visiting Mr. Shah's office and being greeted with hospitality and kindness.

Like any place, there is always room for improvement, and this doesn't deduct from our positive experience at all but raises the bar further. The bathroom sink could be bigger in our opinion and the electric shower could use a little more pressure. Also, the window isolation could improve to block air from getting inside the flat in windy days. Other than that, the flat is well built and satisfactory.

UPDATE 2023 (2 stars):
After leaving the property in excellent condition, we have received an outstanding and unreasonable claims that exceeded the deposit amount. The checkout inventory was carried out internally and was quite unfair. The agent said that the landlord was happy to go court to get the claims from our deposit plus some more. After being steadfast and getting supporting evidence, we settled for a much lower claim. However, the experience was extremely unpleasant and we do not recommend this agent anymore.

Niraj was amazing at the process of leasing the apartment and all the hassle it comes with. Very accommodating of him to arrange the place a day in advance when i needed it and even after moving in, the help from to sort out issues has been invaluable. Things might take time but you can be assured that you will get the best quality of output from Mr. Niraj.

Niraj was amazing in understanding my circumstances and going above and beyond in ensuring that my needs were met. Even after moving in, He was very helpful for example; providing us with broadband options.

Mr Niraj(agent)was very accomodating,straight forward,and direct to the point.

My experience with Venita Laxman has been one of the best, as she is very efficient in her work and helpful. All procedures run smoothly and my queries were answered fast and clear. I strongly reccomend RentMyHome.

My wife and I can describe our experience with the RentMyHome team as immensely positive. We want to thank Niraj Shah, especially for all the help we received after moving into the apartment.

Niraj is always polite, communicative, and genuine in his willingness to help. I wish the whole team all the best and a big Thank you.

They are totally on the side of the landlords. They fully manage properties and take decisions but pretend as if it is the landlords decision. I was with them for one year. The flat I lived in was in a poor condition but I had to accept as the rent was suitable. After I vacated they took all my deposit money claiming I have caused damages to the flat while the flat was in a poor condition when I moved in. Please avoid them at all costs or be very careful with them.

The best real estate agency in Leicester.
Mr. Niraj Shah very professional and always ready to help at any time. Everything was arranged quickly and smoothly.
I highly recommend.

I have known Mr Niraj Shah since 2019, when I first rented my flat from his company.
He has always been available and easily accessible whenever I call on him regarding any issue concerning my my flat.

the agent arrived on time she was really helpful, answered all my questions, really satisfied with the experience

I got a home at celt street last week . Thank you all members on rent my home ,really appreciated especially Niraj shah who is very dedicated and kind . Thank you so much all.

We would like to personally thank Niraj Shah for such impeccable service. Myself and my partner are students and we have previously had incredibly negative experiences with several letting agencies in Leicester. Throughout our viewing, Niraj was incredibly helpful and his honesty was much appreciated! He was an incredibly courteous agent and did everything to help us find a suitable property when the one we initially viewed proved unfeasible for us. He is always quick to reply and was very forthcoming in answering all of our questions as people who are new to the letting market. He is a credit to the agency and we truly appreciate his efforts in helping us secure a home.

I’ve had an awful experience with this property company. I started processing an application with RentMyHome in April/May 2021. I was initially interested in one of their York Road studios, I began discussing my interest with property manager Felix.

I was required to send my details to process my application (proof of ID, bank statements, guarantor details etc.) in which I did. I was told there would be a deposit of £620, I wasn’t made aware of any other fees. I had to ask about the instalment prices more than once, and was finally told the instalment fees would be the following:

Therefore, I’d have to pay £620 for the deposit and £1680 for my first instalment before moving in. Which I was okay with. My application was then passed along to another property manager Roshni. She helped process my application until it was then helped me to start another application via Vouch. My application was then passed along to another property manager Yaz who requested a holding deposit of £129 which I was never made aware of, I had just started working so I asked for some extra time to pay this and I was told this would be fine. My application was passed onto yet another property manager Niraj, who informed me that the deposit was £560 not £620 and also stated that there was no need for me to pay the holding fee and I should just pay the deposit, so I made an initial payment and we agreed that I’d pay the rest. As I was confused about exactly what I was paying as I’ve been told different amount and different fees, I sent emails. Niraj finally responded to me stating that he’d have get back to me in a weeks time as they’re short staffed and there’s been several delays. I waited, and after a week I still hadn’t heard from him. I rang several times and left emails. I was told the line was busy and never received any responses to my emails.

My application was then passed along to property manager Nameera, who I did try to explain my confusion regarding the payments. I was told the property would be re-marketed and I’d lose it - which I did. I was refunded my money.

I decided to enquire about a different property on Albion Street. I made it clear that I’d be able to pay everything upfront as long as I’m aware of the exact prices so there’s no confusion or delays. The exact amount still wasn’t made clear.

I continued to enquire about the property, I was told that I would be passed along to the landlord for that property to discuss my details and they were reviewing other applications. I eventually had to find out that the property was LET agreed after being told that I’d be able to speak someone regarding the property.

I decided to enquire about another one of their Albion street studios, as there were 3 others listed on RightMove. I’ve been ensuring about this property for days, I’ve rang, left messages, emailed. I rang on the 21st August 2021 and i was told that I could either be given a virtual viewing or sent a video recording of this Albion Street flat on 23rd August 2021. I emailed Nameera to confirm these details and requested to begin the application straight away.

Nameera responded to my email I sent 21st August 2021 stating that the landlord is currently doing work to the Albion Street property so I can’t get a virtual viewing, although, I promised either a virtual viewing or virtual recording via the phone. So I rang to just start the application for the property as I’ve seen there other Albion street studios, then I was told, the property I enquired about has been LET agreed and I should look into Clyde Court.

The poor communication from the beginning was truly frustrating. From being told different things by different people, my application constantly being passed along to different property managers which added to the confusion and miscommunications. But what’s even more annoying is being told that properties are available, having my hopes up about properties knowing they’re not available and as a result had my time wasted.

Very unprofessional company, petty communication and unreliable! Do not recommend!

Ms. Laxman has been very helpful and resourceful with respect to my transition to Leicester. Very timely responses and always reachable via email. I will recommend RentMyHome letting agency.

We rented a place from them for one year, I cant begin to explain the distress we endured for the whole year. It was brilliantly painting and look beautiful when we viewed it. Within the first two weeks, the damp penetrated through the NEW paint, it was obvious they had just been painting over it. We called them and sent pictures in, pretty much straight away. Contacted them regularly about it, to no avail. It was always a "we'll get back to you" - this is how the whole year passed.

We were also told the electricity is about £50 during winter a month, in the SUMMER months it ended up being over £80 a month, and then winter was unmentionable. We were two people in a one bedroom flat, we both worked out the house most of the day, cooked one meal a day and never switched on the central heating because of the cost - yet it was extortionate. We requested a number of times for something to be checked/ done - nothing was. We called EON and got a digital meter fitted, we sent them pictures of the meter going from 90p an hour to £8 an hour with NO CHANGES in the house, we explained something more must be wrong. They always said "we'll get back to you" and nothing happened.

It was a horrible time, we actually spent the majority of our time at our parents because of how terrible it was, my asthma was exacerbated and I medication was stepped up because of the damp. It was just such a terrible experience.

In the end, they also took about £150 of our deposit money for "cleaning" and a "bent door of the electricity meter" (which we didn't use because we got the digital meter), it was obvious it has been damaged due to weather etc, it was OUTSIDE the flat in the car park.

Would never advise anyone to go with them, not reliant or supportive at all. Anxiety provoking, depressive year.