Rentoza 

I’ve had enough. Here’s my experience —an absolute masterclass in incompetence and rudeness.

Timeline of Failures:

1️⃣ Order Date: 27 December 2024 – Placed an order for a fridge. Simple, right? Not for them.

2️⃣ Collection Issues (30 December):
Scheduled for 11:45 AM. Actual collection? 5:09 PM. Why the delay? They sent the WRONG truck. Yes, really.

3️⃣ Silence (30 December – 2 January):
Despite follow-ups, no updates. Not a single word. It’s like talking to a wall.

4️⃣ False Promises (2 January):
Finally, an email confirming delivery for Monday, 6 January. I foolishly thought, “Maybe they’ll get it right this time.”

5️⃣ Surprise Delivery Attempt (3 January):
Got a call at 9:12 AM: “We’re delivering your fridge now.” Except I’m at work! Told the driver, “Please deliver at 5 PM.” His response? SLAMS the phone down on me.

The Cherry on Top:
When the fridge finally arrived, it was damaged. The delivery driver didn’t even stick around to ensure everything was in order—just dumped the fridge and left.

My Feedback:
Your communication? Non-existent.
Your logistics? A joke.
Your staff? Rude and unprofessional.
I refuse to accept a replacement—your service doesn’t deserve another chance. I expect compensation for the damage, but given your track record, I won’t hold my breath.

To anyone considering using these companies: DON’T. Learn from my mistake and save yourself the headache.

#Rentoza #Shiprazor #InternetExpress #CustomerServiceFail #DamagedGoods

Very bad customer service.
Firstly they ignore clients who made payments.
Rentoza system did not update the banking details for payment. A lady that works there phone's us to inform that they have recieved payment and all devices should be working now.
It is 5 days later and still one device is not working. Although they say it is working. Proof via WhatsApp that it is not working has been sent (video and photos) now they ignore us. Because we have been struggling for 5 days they just ignore us.
This is such bad service. 👎

YOU HAVE RECEIVED FULL PAYMENT FOR THE USE OF THE DEVICE, BUT YET WE ARE NOT ABLE TO USE THE DEVICE.
Your help services on WhatsApp are totally useless and arrogant. Maybe they should go on a customer service course, they do not know how to speak to customers.

People are calling this a scam for this very reason. Because there is NO communication from your side and we as clients cannot talk to anyone. What are you hiding?

WHEN CAN I GET BACK THE DEVICE I PAID FOR.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They are the worst provider in RSA!

Been having do much problems. They don’t know how to communicate with their clients!! You can send email and WhatsApp yet nothing gets done. They double charged me n still call me to say they haven’t received a payment!

I also did a buyout of which they haven’t stuck to n charging me amounts that’s not been agreed upon!

I’m deeply disappointed with this company as most of them are incompetent and their systems don’t talk to each other like they the agents!

I will not recommend them to anyone as they just not worth the effort!!!

They are also a complete rip off!!!!!!
Don’t buy anything from them you’ll be making the worst mistake of your life!!!!

I ordered waited forever for the order now I have the items and was unable to use it both devices needs a pin!!!!!!!!!
You guys are suppose to be hassle free and incompetent agents that feel just to ignore

I hate people who can't keep their end of the promise when I did. I ordered the phone mid-November, this was a gift for the 27th of November however was told the phone will be delivered Dec 12, been waiting since and today is Dec 22.

I'm so surprised what they are doing in Sandton offices, imagine Sandton!!! No reply on WhatsApp except automated, and no person. Got over 10 emails about my delivery that has NO TRACKING NUMBER.😕

I placed an order, and made payment, and all I get are snotty emails and no assistance whatsoever. 19 emails today alone and no outcome.
Be careful, it seems like they take your money and then you on your own.
Order: #219140/Dennis/Webster

Worst customer service in South Africa. If you choose to use them, don't expect them to ever answer emails or get anything done.

NEGETAVE STARS PLEASE!!
Explain to me how it is that every month I pay early & I am treated like a piece of trash by you and Rentoza?

PAY EARLY GET THREATENING EMAILS - NOT A THANK YOU!!

These pathetic emails I am harassed with are now getting me seriously angry.

I will get my lawyer involved and I will sue you for falsely accusing me, threatening me without cause & defamation.

Whoever needs to start doing their jobs better start because the system you guys are using is broken and you are treating loyal customers like they are worthless trash.

Get people who actually work. Always offline during working hours. Waiting days for payment link but they very fast to lock devices but cant reapond. Pathetic useless employees you have.

Guys please be carefull before you order. The order is second hand and not new ones. I order a PS 4, it com in a normal brown box and not in a PS 4 box. You pay for a new one. I am going to cancel mine. And the delivery is very late and waiting for hours. So before you order read the orher comments. I not going to buy again from them.

last month i fought with rentoza regarding my payments.

once i paid them , they sent me the certificate of ownership. stating that my contract has ended and i now own the items i rented.

this month they tried to deduct my account , then they blocked my device that i now own.

i immediately sent an message to Chris govender the director , no repsonse .
i sent whatapp messages with proof of the certificate of ownership , yet now one person phoned or responded to my plea.

to unlock my device , because i am a small business owner i was forced to pay .

till now they not repsonding with my evidence of certificate of ownership.

this company is a fraud , this how they scam people who are desperate to have new devices or products but cant afford to due to bad credit. they are preying on the weak and vulnerable , which is pathethic.
the director chris govender , is on all platforms stating how Rentoza is taking the economy to the next step . yet they are defrauding innocent victims.

i want my monies that i paid refunded back to me and a verbal apology .

i strongly suggest before renting anything out with this company to really think , look for other means before approaching this company.

I ordered a laptop. I had problems getting the bank verification. Before I was fully verified they cancelled my order! Why? Because I was getting it for my daughter!!!! What the hell difference does it make?????
Extremely angry!

Yoh I've sent so many emails telling them my phone went unto critical alert and still up until now there's not 1 replied back, I'm so fed up with them

I subscribed for 12 months at end of the subscription I notified them that I'd like to buyout the item, they were never took me serious but instead continued debiting funds from my account. Four months down the line I contacted them again requesting the buyout they start with stories and demanding me to pay full amount of the buyout fee whilst they have already debited my account four times. Different representatives from rentoza will call and speak a whole lot of different bullshit but there's never a way forward, they locked the device because they tried debiting the account again. They don't want to come to an agreement instead they want to debit always, if rentoza thinks they can scam me and walk over just like that they'll regret they are doing it to a wrong person.

I placed an order on the 23 september. Waited forever then the phined me and saying the item is not available i should choose another item. So i did. Its now the 1st november and still no delivery of item uet they sent emails wit estimated delivery 1st november. They very quick to debit my account bu useless is delivering what the promised.

How do you take my money first only to tell you after a week that I am declined then I must wait 7-14 business days for the refund?? I really do hope get my refund as i see in other reviews that you people struggle to give back money!!! I will open up a case against you if you try that shit!!! Now I need to wait 3 weeks to get a washing machine because you have my money. I must now continue paying laundry companies and wash with my hands. How inconsiderate and inconvenient you people are!!!! Thank you for declining me, I am better off without you hobos!!!

Terrible service to start off with, reply to emails whenever they feel like, give people to sign contracts and then tell them that they didn’t get approved

They let you pay and pay and pay and when it comes to buyout they just don't record your payments they just keep on debiting you for the device you technically now own. Support is not up to par and they keep no records of your payments

Quick to take your money, however refuse to refund.

Give me back my Money Rentoza

Good service from Zintle, she helped me through the whole process. I subscribed on Wednesday the 25th of Sep 2024 and i signed the subscription agreement on Friday the 27th. I am now waiting for my parcel. Thanks Rentoza and thanks Zintle.