Rentoza 

Useless. Take your money and not doing refunds. Be aware! Someone needs to stpp this. Very bad service. Refer to 'internal proceesses' the whole time

I wish I had an option not to give them any stars at all. They're a good example of malbusiness practices.

Firstly, I applied on their website, Uploaded my passport, gave them access to my bank account (which I regret doing), and proof of address. I did all that on the 21st of September 2024. I also made the payment that very same day.

Nobody reached out on Monday, so I decided to WhatsApp them myself. The mobile web and desktop web show totally different things. I applied on my desktop and I could not find the application when I login with mobile device.

They asked me if I received an email, I told them I did not. What made me start to doubt them was when the emails were being sent out but it was not coming directly into my inbox not even in spam.

Mind you, I registered with my email address. I asked them how come that was happening because the agent was now sending me screenshots of emails that was supposed to be coming directly into my inbox. I don't know where those emails were being sent out too.

They asked me to submit my delays again. I found it a bit sketchy cause I already did the application process online but I proceeded to send it via WhatsApp. My bank statements to be precise. The agent I was chatting to said they'll give me feedback before the end of day. I waited before end of business day, nothing.

Next day was heritage day, so I understood that they probably didn't work. Then on Wednesday, 25 September 2024. I sent a message again. The terrible communication. I mean, I get a response for a text after 2-3 hours or even more. Like I'd said Hello and they'll reply after 3 hours. I was patient though..

Until they took their own time, only for the agent to start texting me around 10pm at night. To tell me that I needed to sign the verification agreement of which I didn't receive.

They sent me this link and told me to put password which included the first letter of my name N and ID number. I tried that several times and I blocked it 2 twice because I only get 3 attempts. So that means I tried like 6 times at the same time I was also chatting to the agent, trying to let them know. That was I experiencing that issues. But he/she kept on insisting on the same thing without offering probable solutions.

The next day, on the Thursday, which is today, I contacted them. They said my offer was declined. This doesn't make sense. It's either they're saying I submitted fraudulent documents, which I cannot because I already have other subs such as Wifi and a whole bunch of things under my name. And it can definitely not be affordability because I pay way more for my WiFi than that R325.

So it's either they purposefully delayed my application so that, by not communicating effectively, I will not able to sign that agreement of theirs or I don't know.

Waste of time, poor communication and unprofessional service. If you see this and you're trying to do your application online. Don't waste your time with these people. If you're blacklisted, I hope you can just save up and buy whatever you need CASH!!!

I was concerned by the reviews on this site, which were mostly communication complaints and had a communication issue myself, so I went to their offices. Lungi and Karabo were fantastic! In fact if I didn't have the communication issue the previous afternoon I would have given them 5 stars but it's important to keep it real. They acknowledged that the communication needs to improve (possibly due to fast growth) and didn't try to defend or deny it. That made for a very constructive meeting where I was treated exceptionally well and they even arranged a delivery and set up on a Saturday morning. If they can address their growing pains communication issues, I can see the positive reviews far outnumbering the negative reviews in the future.

I paid R1200 on a device as my fist installment, i got verified and started the waiting period of 14 business days waiting for my package, on the 2 September 2024 i received and email stating my package will dispatch on the 12 of September and they will keep me updated . I waited for the 12 of September and received no waybill number for tracking my package. Then i asked on their whatsapp support where my package are, only to get a message that states, the have not received the device from the supplier yet, and they still have 30 DAYS to comply. I was furious.. So i went took sceen shots of all the emails and whatsapp support and stated how they failed to keep us updated. And i asked for the proof where i agreed in the trems and conditions that i will be willing to wait 30 business days. They ignored my request and just stated that they apologize for the inconvenience and the delay. Yesterday at 8 am i sent another support message asking for an update with no reply the whole day and today 17 September i got a reply stating they sent me an email regarding my question. They asked for 2 more weeks 😡😡😡😡
So basically i will be paying 2 installments without any confirmation when i will get my package, and horrible customer services.
At this point a am fed up.
Now i don't know if i should cancel my contract but i don't know if i will get my money back, honestly ill give them 2 weeks after that if i don't get my package i will consult a lawyer on how to handle this situation, because not once have they offered to pay back my money or asked me if i would like a different item.
I would 109% never recommend their services

I have never stressed this much, been going back and forth with different people regarding my shipping address. Hulisani has been trying to sort this out for me until I received an email from Thato today telling me that I have been declined twice last month and I have to wait 3 months before I order. I know nothing about being declined the only thing I know is that you could not pick up my shipping address on Google maps.

Good day.
On 2024-07-08 I applied to buy(rent) an instrument. I received a e mail which instructed me to complete my verification. Which I did. I paid the required amount of money also.
On 2024-07-09 I was requested to submit proof of address which I did. The e mail was from Eve Mirembe.
On 2024-07-10 I was required to give clarity on the shipping address. I did that. The e mail was from Hulisani Ntambeleni.
On 2024-07-12 I received an e mail from a Lerato Kekana requesting me to sign the subscription agreement. Which I did.
On 2024-07-13 I received an e mail from a Dimpho Mabula wwho informed me that my order was successfully verified and my application was approved.
On 2024-07-17 I received a mail from Rights Mphahlele wo informed me that the ETA of my order is 2024-08-01
On 2024-07-22 I received an e mail that say the ETA date on the order remains unchanged.
On 2024-07-27 I received a mail from Jerome Chome stating that there is a slight delay in dispatching the product.
On 2024-08-01 I received a mail from Nomfiso Ndlovu stating that my order has been fulfilled and is on the way.
During the week thereafter a lady at my shipping address phoned me and informed me that someone is there with a parcel but the courier person doesn’t want her to sign for the parcel (which I do understand)
I forward Rentoza an email and informed them that I will be at an address in Boksburg for work until end of November 2024 I depart early in the morning and arrive late in the evening at home. I requested them to deliver the item to my residential address or at the Boksburg address. My wife will be at home always. Till today 2024-08-16 – No Response.
On 2024-08-14 I forward them an email again to enquire what is wrong – STILL NO RESPONSE.
No one is getting back to me. There is no phone nr that I can phone. Can someone please help

This is by far the worst place to ever buy anything and they are very abusive and very fast to send people to our hones and come and collect the things we paid for. I sent my proof of payment to all email address and all whatsapps that i was called from. I have never been so abused by a people it hurts.Then they are also fast to threaten you with police or sending people strangers to our houses even wen payment was made and those trangers they send are rude.. Rentoza is the worst i will never recommend anyone its just Bullsh..t

This worst place ever to buy anything online u order it make payment send threw all documents but they do they job properly they idiot's and fool just lying to people worst customer experience this place sucks I would not recommend this to any one u rather use payjoy or takelot which safer and more recognizeable .pleas don't make mistake I did stay from buy from rentoza worst place ever .

Rentoza Order: 59085. You want me to send you a message in private... so that you can be arrogant and rude again.
My issue is simple... my order subscription expired in April 2024... I've paid 21 Months for a 18 months subscription contract whilest you never notified me of my options to buy out the product...
- Paid in total R12,180 for an xbox series s over 21 months... now you want another: R3,320 for buy-out? This will add up to R15,500 to own the device!
I'm only able and willing to Pay the outstanding R 1,580 for the buy-out because you never notified me in April that my contact ended!
My Subscription is R580 per month x3 (May, June, July) = R1740 overpaid - minus the R3,320 that will give you R1,580 outstanding
A Person called Ashwin@ Rentoza are very rude, arrogant, with nooo-no Customer relations what-so-ever.
Accept the above in order to get you out of my life!!! And never ever use your services again

USELESS Customer service:
Canceled 1 item a month ago with no input from their side and signed a contract to buy another item.
Then suddenly when they didn't receive their payment ( because I cancelled ) they jumped into action, getting legal involved and really just being all over the show.
They have no idea what is happening within their system, but are extremely quick to want money from you

Terrible service and very poor communication. I have been waiting for two months (i.e. since 30 May 2024) to be contacted regarding collection of their equipment as I no longer want their services. Its 31 July 2024 and they keep sending me PR scripts in their responses.

My advice: do not use their services, rather save for the item you need or purchase it via debt. I promise you; their service is not worth it.

I'm waiting for 14 days now for a refund. First it was 3-5 days then it suddenly change to 14 days.Well today is day 14 but still not a cent .BIG BIG SCAMMERS.Stay away please

Nonsense and b.s their second name,don't even bother buying anything formal rentoza is waste of time and money,their service is pathetic and nonsense(kak this one)

I reached out to you guys made my purchase veried myself as you will see on your system and was waiting for the subscription Agreement. Upon emailing for that specific document I was told I must send a proof of address so I sent the bank statement I uploaded in the verification process that was successful initially later just to recieve an email it's not accepted lease agreements if you renting separate entrances is also not accepted as you will need to ask the owner of the house his utility bill mind you this does reflect your details cause I am not the owner of the house so my question is why if both documents is recognized throughout South Africa as a POA nevertheless this process is tedious and draining with all this back and forth I hope I dont have to fight for my refund aswell...

Just so you know I contacted rental plus and wow the difference in service, efficiency and effectiveness you can learn a thing or two and fyi bank statements are accepted at this company as POA

service was very good From The a nice lady her name is Thabang my device was delivered in a day thanks to RENTOZA

Rentoza offers a good platform for rent to buy. Their service s@cks. Their help platform is unclear and offers nothing. They charge an arm and a leg for admin fees to change a debit date but they can change debit days without letting you know when a debit date falls on a holiday. I feel trapped with their nonsense and I would advise customers to stay away. I just want to finish my subscription and call it quits.

Bad extremely bad service. I personally think Rentoza is a fake company and just want to scam people out if their money.

I. Extremely unhappy with the service i got from guy. I paid for a washing machine subscription weeks ago first i had hassles with the verification and initially i was verified after that i received useless vommunication through emails and whatsapp giving me high hopes that i will receive my delivery only to find out the machine is not even available this is so unprofessional had service. My next complaint will be on Hello Peter im going to go the extra mile to make sure everyone knows how bad you guys are

My 1st subscription with Rentoza went perfect. Service was excellent, delivery time was excellent. No problems whatsoever. Delived my item (fridge/appliance) within 5 days.

Second subscribtion with Rentoza for Mother's day, complete struggle. Bad services. Contacted Rentoza to ask a question and the only feedback I got was rudeness and arrogance and please wait 21 business days.

Note : On Rentoza website it STATES, "Delivery time on appliances will take longer due to the size".

1st subscription - Fridge (Appliance)
2nd subscription - PS5 (Console, 50 times smaller).

1st agent I asked if its possible to deliver the new subscription earlier said they can arrange as my address is like less then 10mins away. No feedback was given after that.

Won't reccoment Rentoza at all due to the bad experience I've had with them already.

Scam, Scam, Scam. Do not have the products at all.!!! Debit order happened 20 days ago. No product available, now they offerring older models at same price. Carte Blanche Should investigate and the consumer board! Rentoza is defrauding public of their hard earned salaries.