Replace Your Blinds Avis 

The whole process of ordering and being notified when item ready for collection was excellent.
Would happily use again .

I ordered replacement vertical blinds and a headrail (Order #24733) from Replace Your Blinds. Because I had new tenants moving into a rental property on Sunday 30th August, I paid an extra £19.95 express fee to guarantee delivery for Friday 28th August. I explicitly warned customer service in writing that time was of the essence.
What followed was an absolute masterclass in poor service and non-existent communication:
Multiple Missed Delivery Dates: I stayed home for four separate days (Friday 28th Aug, Saturday 29th Aug, Tuesday 1st Sept, and Friday 4th Sept) waiting for deliveries that never arrived.
Complete Disregard for Communication: My WhatsApp messages and emails asking for tracking info were ignored for days while I sat at home.
Courier & Packing Blunders: When a parcel finally arrived on 4th September, it was only the headrail—the slats were missing because the company failed to label the consignment properly for the courier. The full order didn't arrive until 8th September.
Refusal to Accept Responsibility: When challenged, management simply blamed DHL, stating "we have no control over the parcel once it leaves our hands" and ignoring basic obligations under the Consumer Rights Act 2015.
Unfulfilled Promises: Despite promises to refund the unearned express delivery fee, no refund was issued. Furthermore, the delay directly forced my tenants to postpone move-in by 3 days, causing out-of-pocket financial losses in lost rent which the company requested proof for, then completely ignored.
Buying from this company caused significant disruption, lost income, and hours spent chasing basic updates. I am now forced to pursue recovery of my unrefunded fees and consequential losses through Money Claim Online (MCOL). Save yourself the hassle and buy from a company that values its customers and honors its commitments.

Ordering was very easy and delivery was quick . These are my second set of replacement slats for my vertical blinds for the upstairs and really happy with them . The quality of the material is great amd the cost is very reasonable.

Disgraceful performance. Ordered the blinds from the sample list they sent, but they sent the wrong sample and didn't tell us. Sample list said Bexley Creme (the only Bexley item on there), sample said Bexley Cotton. They are very similar and we therefore assumed that the were the same. How wrong we were. Company denied there was any wrong doing on their part and refused to do anything about it. This company is not to be trusted

Great blinds
Good value,well packed.
Would order again

Ordered two lots of blinds from RYB. Both sets arrived when they said they would. We ordered different designs and colours and they were both lovely. Good quality material and fittings. Very happy with our new blinds. Very easy to order and a very good price.

I've ordered twice from this company, and I have been very happy both times. Their blinds are beautiful and perfectly made. I've recommended them to family and friends. Thank you

Ordered over a year ago but only just installed. Order was delivered quickly and quality of the vertical slats appears good but a bit disappointed that on a cream colour they have used white thread, hence 4 star.

Just finished hanging my replacement vertical blinds. Very pleased with the results.
Ordering was easy to do and a follow up query by me on the phone was dealt with in a very friendly and helpful manner.

Ordered my blinds on the 22nd July, it is now the 20th August and I am constantly getting fobbed off and being told that I will get them soon. Problems with machinery etc. Not impressed and would not recommend, and I haven't even received the blind yet.

Super efficient from start to finish!
I placed my order based on a sample I received totally free of charge.
Quality product, efficient ordering process, good value, happy Customer.

Found this company on the website I was very impress with the range of replacement slats, ordered 4 samples they came quick. Ordered Sherwood Toffee within 2 weeks they have been delivered and I hung them this morning they look fabulous very pleased and great price and quality , keep up the excellent work5*****

Honestly i was a bit doutful at first after ordering as you hear of so many scams but this is 100% legit. Blinds arrived earlier than i expected and the quality of them are excellent. I am so very happy with my purchase and would def recommend in fact i have already told my friends about this business.

My first time using replace your blinds , I was a bit dubious as I'd never hear of them before , but I'm glad I took the chance ordering.
It was so easy to place my order , my blinds were delivered about 9 days after ordering , I was kept update on the status of my order and delivery the whole time , blinds came packaged really well and exactly what I ordered , I would definitely order from them again and would 100% recommend

The replacement vertical slats are perfect. They were easy to fix and all the components were there.
The order did take longer to arrive than I was told but it was worth the wait.

After being ripped off to the value of over a £100 by another company I am having the same problem with this company.No sign of my order after being told on the phone I would receive it no later than last Tuesday.Still no sign of it !!!

I placed an order with RYB for a vertical blind. I received a headrail with 18 hooks, followed a couple of days later by a box of 17 slats and weights, one of the weights being slightly damaged. I emailed them and they agreed to supply an additional slat and weights. Meanwhile I installed the blind, and found that one slat had a very obvious join part way up. I emailed again, requesting a further slat to replace this one, receiving an automated response that they would reply within 48 working hours. 2 days later I received notification that a package had been shipped, which duly arrived but contained only a single slat with no weights. The second issue had therefore been ignored, as have two further emails highlighting the outstanding issues and asking what action they intend to take to rectify them. Based on the experience of others whose reviews highlight RYB’s failure to respond to problems, I did not expect to hear further and thought I would have to put up with a slat with a join in it. A shame, as the quality and value for money are both OK in other respects.
UPDATE as at 31 July - RYB have now responded and supplied additional/replacement parts as requested. Maybe not the quickest response but I accept that issues like these can happen and to give credit where due they have now resolved them all.

Great quality and best service

Don’t use this company. They don’t reply to emails WhatsApp or they never answer the phone!!!
I ordered a vertical blind slimline vogue headrail and it was supposed to take 10days delivery but took over 4weeks!! That would have been okay if it had been made correctly but the top hooks don’t slide to the end so the blind slats don’t slide together properly. I knew it was pointless trying to contact them about the problem as the DO NOT REPLY. So after paying over £75 I have a headrail that’s no good!!!

They email u after days to reply with fake tracking numbers avoid im now going to bank for refund