I've used Reptiles By Post a few times now as my local stores don't stock Dubias! So far I've had a great experience. Love that I can track the delivery through the Shop app, and they arrive in a shor... Voir plus
L'entreprise a répondu
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Some of the bugs are smaller than I would expect but it's a regular service we have had for a while and ensures we don't run out of live food for our frogs and lizard so for that reason I would recomm... Voir plus
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I was a tad apprehensive about using a business that I hadn’t before. Big mistake on my part. Prices were really good. Delivery explained clearly on website. Tracking was excellent. Products packaged... Voir plus
L'entreprise a répondu
Absolutely amazing company. Was let down by another supplier and they did all they could to get me what I needed on time. So appreciated. Will be staying with them from now on ♡
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.
Reptile Livefoods
Écrit par l'entreprise
- Always Fresh, Always High Quality
- We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!
Our Livefood Promise
Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub.
While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.
Coordonnées de contact
Royaume-Uni
- info@reptilesbypost.com
- reptilesbypost.com
Fresh, High Quality Livefoods
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Réponse de Reptiles By Post
Thank You, And
Réponse de Reptiles By Post
Thank You, Peter
What a disappointment
After previously giving a glowing review.... I'm so disappointed from my recent purchase.... I ordered very late on 14th sept... its fine I new it would be 2 days.... but no... I got a email to say shipped on 17th..... no delivery.... so I thought.... there was no correspondence to say it had been delivered.... the delivery driver didnt knock.... but left my parcel at the door.... this was left out all night.... I won't be using your company again... I've recently just used another company and they came next day didnt matter what time I ordered... what a disappointment.
18 septembre 2026
Réponse de Reptiles By Post
Hi Victoria,
We’re sorry to hear that you were disappointed with your delivery experience. However, we are surprised to receive this feedback, as our records show that your order was dispatched on the 16th, rather than the 17th, and was delivered to you on the 17th.
While we completely understand that delivery issues can be frustrating, once an order has been dispatched, the handling and delivery of the parcel is unfortunately outside our control. As APC was responsible for the delivery, any issues relating to the courier service would need to be raised directly with them.
From our side, we processed and dispatched your order promptly and in accordance with our usual procedures. For this reason, we feel that the feedback regarding the delivery service does not accurately reflect the service we provided.
We’re always happy to address any issues within our control and appreciate your understanding.
Absulutly amazing website on time as…
Absulutly amazing website on time as always an amazing qulaty. I cant spell🤣
14 septembre 2026
Réponse de Reptiles By Post
Thank You, Bailey
Réponse de Reptiles By Post
Thank You, Rachael
Réponse de Reptiles By Post
Thank You, jeff
Réponse de Reptiles By Post
Thank You, David
The container of locusts was open
The container of locusts was open. Half of them dead and half jumping about box.
15 septembre 2026
Réponse de Reptiles By Post
Hi Wendy, sorry to hear this. I can't see any messages from you on our system, please email us at info@reptilesbypost.com so we can put this right for you.
Easy to alter timing of delivery of…
Easy to alter timing of delivery of Subscription when not going to be at home. Postal service good amazingly! Live mealworms safely packed. Communication good
15 septembre 2026
Réponse de Reptiles By Post
Thank You, Helen
fast delivery and good packing of items!
8 septembre 2026
Réponse de Reptiles By Post
Thank You, Meredith
Live food delivery
Ordered micro crickets and small crickets. Arrived well packaged and in great condition. In the past I have had many dead with other suppliers. Would definitely use again.
15 septembre 2026
Réponse de Reptiles By Post
Thank You, Kevin
Ordered a vivarium and cabinet
Ordered a vivarium and cabinet. Cabinet came very damaged. 2 panels completely broken in half and 2 others badly damaged. The vivarium glass was chipped in one corner which then had a very sharp edge. Pictures sent to customer services on an email chain I had open with them when I asked for an exchange which apparently they cannot do and will only send replacement panels. Since sending the pictures I have had no reply. Pretty poor customer service, I’m likely going to have to do a chargeback with my bank for the cost of the whole order
8 septembre 2026
Réponse de Reptiles By Post
Hi Jeff, replacement panels have been shipped out for you and should be with you shortly. Apologies for the delay
Réponse de Reptiles By Post
Thank You, William
Réponse de Reptiles By Post
Thank You, Steven
Réponse de Reptiles By Post
Thank You, Lisa
Nice surprise
Although I was under the assumption that my order was coming in 3 different consignments I was very pleasantly surprised when parcel force delivered all of it at the same time Hor ray thanks
16 septembre 2026
Réponse de Reptiles By Post
Thank You, Chris
Great product and service from Reptiles…
Great product and service from Reptiles by post.
14 septembre 2026
Réponse de Reptiles By Post
Thank You, Charles
Réponse de Reptiles By Post
Thank You, Barclay
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