reservationstays.com Avis 

These people lied to me. I thought I was talking to a representative from Marriott.
1- they never disclosed the name of their company, until after I paid.
2- Reservations Stay said I could cancel or change 48 hours before arrival. I called 72 hours prior and they said I could not make a change.
3-Marriott can not confirm if I have a reservation ahead of time.

This company is a scam. In October 2023 I booked accommodation in Premier Inn Maidenhead UK form the 25 and 26 April 2024 and paid in what I thoughtwas AUD but turned out to be USD. (I did not realise this at the time). I was sent by email a booking voucher to present to the hotel on arrival.
When we arrived at the hotel on 25th April 2024 they had the booking but said that we had not yet paid and that they did not recognie or accept the booking voucher.
Further on checking their reservations they told us that rooms had been booked in our name (for the same dates) and cancelled on 3 previous occasions and that they did have credit card number that they were to charge the room to on our arival.
This credit card number was not ours and had been provided by the persons who had made the booking. However Premier Inn was unable to say who had made the reservation in our name.
Eventually Premier Inn able to charge the credit card that had been provided with the reservation and we did not have to pay again.
But on enquiring about the cost we noted that we had paid double the price for the room

I unwittingly was directed to reservations stays when booking at a resort in Borrego Springs, CA. The stay was for 3 days. The cost over $1,000. Checking out the hotel invoice showed a charge of $$605. Reservation Stays took a commission of $407 for 3 days. I requested a refund which was denied. The response "we charge a MODEST fee to cover business expenses." No one should book with this company. I have little recourse, it seems, except to warm others about such scams.

I'm now realizing I was scammed or at the least chosen a sub par booking company. I had searched for hotels near my grandson's college. I found one that appeared to have vacancies and it was a Hilton. Unwittingly, I used the number to contact an agent who booked the rooms for me thinking it was a Hilton representative. There were extra fees for the ability to cancel days before my arrival. I was to travel with pets and that fee was added to the invoice which was to be paid up front. Foolishly I paid $472 up front.
days ago, I needed to make a change and they have ghosted me. I reached someone on the phone number who spoke very little English. I send two e-mails to no avail. I finally contacted the hotel directly, and they did find the reservation but tell me I will owe $154 for the room as they have not received the payment. My only hope to get the $472 reimbursed is to file a dispute/claim with American Express and hope that gets results. I travel next weekend I suspect I will have to pay the $154 to have a room.

you can get stuck with rooms you cannot use.

They lie to you about the rates. We were specifically told we would be given the Government rate once our paper work was turned in. They lied and now are claiming that they can doing nothing after charging us with out the discount. Now they say we don’t have Government Rates. The why did you tell us you did when we were booking the room. We never would have booked the room without the Government Rate.

This website is a scam, they charged me 700€ extra for a 2 weeks stay, and i have not gotten a refund.

SCAM. Overcharged for reservation while posing as Hyatt. Reservation did go through. After contacting Hyatt, got information about who is behind this. They are conveniently located in Switzerland.

LCI-MTC Group SA
CONTACTS
20, Route de Beaumont, Fribourg, Switzerland
+1 689 266 05 04 (USA)

+52 558 526 44 47 (LATAM)

Scammers! They won’t refund my cancelled reservation. Lost $846. 😡 They sent me notification that my cc would be fully refunded but it’s a lie.

I hate to say that I am another victim of these scammers. I booked a night at a hotel on my way to Denver CO. I specifically requested a 1st floor room due to my disabilities and physical limitations, which I explained. If anyone in that "company" listens to the "agent", he guaranteed 3 times to me, in the conversation, that he requested at the hotel my special accommodations and was guaranteed!!! When I arrived at the hotel, no 1st floor room, and they stated that they were never contacted by anyone in reference to my requirement. I ended up going to another hotel and when I requested a refund due to their lies, and the fact I couldn't use the reservation, all they said is that the reservations are not refundable. Total abuse against an elderly disable person and a consumer.

Much the same as other reviews. Total con. Thought was booking direct with hotel. Cost twice as much.
Totally disgusted

DO NOT USE this company. Not even worth 1 star.
I thought I was booking on Premier Inn website and was charged £443 for 2 nights.
On arrival at the hotel they had 2 rooms in my name but no payment. I had to pay £269 direct to premier inn.
Could not contact reservation stays by phone. I did manage some email contact but have not had any refund and now am being ignored.

I made a reservation via telephone, asked 3 times if the Resort Fee was included, and was told that everything was included. Then I called the hotel directly, and the hotel told me that this was not true, when I called them back they told me that I had to pay the Resort fee and that they were not going to give me the money back or assume that cost.

If i could give a zero star i would. I’m still in the process of getting either the refund from the hotel where i booked through this company, or they send the money to the hotel! It’s like going back and forth with them. Unbelievable, i would have to go through my bank to dispute the charge through Reservation stay. Be aware, don’t book

deceptive business practice, excessively overcharged current room rate from Hampton Inn hotels, also when calling number on Hampton Inn google site, call was diverted to them and only identified themselves when answering as Reservations, while I was under impression i was calling Hampton Inn directly. charges were $429.81 above Hampton Inn room rates for 2 rooms, also the reservationist with ReservationStays attempted to book me with hotel in California which was never requested and was successful in booking rooms under my name and credit card to a hotel in country of Panama which I had no request for or connection to, if I hadn't received confirmation from that hotel, would have been charge non refundable room plus fee from ReservationStays. I was able to call directly to hotel to cancel. with no avail Customer service with ReservationStays would not offer any resolution of my concerns of excessive overcharge, adding booking to hotels that i did not request placing me at risk for future non refundable fees and not identifying themselves correctly when call was diverted to them from number that indicated directly to Hampton Inn locality number. I have filed report with Consumer Protection agency, my credit card company and also notified Hampton Inn customer service (Hilton). Hampton Inn apparently partners with them in some fashion but Hilton customer service offered no recommendations or solution. Consumer be ware of these deceptive business practices. my credit card company fraud departement representative indicated they were aware of ReservationStays over charging practices from prior complaints. Please help with strength in numbers bringing ReservationStays to justice for deceptive business practices.

I booked a non-refundable room while traveling with my 98 year old father with the understanding (verbalized MULTIPLE TIMES by the agent) that the property had an elevator so my father could access it. A few minutes after completing the booking, the agent called back to tell me he was sorry and was in error, but there was no elevator. I have his message on my voicemail. The booking was totally useless to me as my father cannot clim stairs. I repeatedly asked reservationstays.com to correct their error by covering the associated fees. They’re exceedingly difficult to reach customer support consisted of asking the property owner to make an exception and not charge 90% for no-show/cancellation (in my case $630). The property owner declined- I agree it wasn’t his fault or problem. Reservationstays.com is unwilling to stand behind their employee’s serious error and cover my costs. They should NOT be trusted with your money or business.

This website is a scam. I thought I was in the hotel booking site. I made a simple mistake with the check-in date and reservationsstay refused to change or cancel the reservation. I will have to dispute the charge with the credit card company. Do NOT use reservationsstays.

Was attempting to check out of my hotel earlier than originally scheduled, when I was informed by the hotel that my room was booked under a credit card, different than mine. The hotel wouldn't refund my money because the room wasn't charged to my credit card. They have you in a catch-twenty-two situation. Reservation Stay's response was; "thank you for reaching out. This is Jannah from Reservation Stays. I understand that you want to request for early checkout and get a partial refund. No worries, I am glad to help. Upon checking the policy on your booking, this is non-refundable and non-amendable that's why we cannot proceed with your request. We highly suggest you contact the hotel to overturn the decision". The hotel stated the reservation was non-refundable because it was purchased under a different credit card. My inquiry was closed by Reservation Stays at that point with no further options for a refund.

I made a booking on this site for a hotel in Thailand. The cost was the same that for the direct booking at the hotel. Once the confirmation came from reservationstay.com they wrote that the hotel will charge an additional extra 30% on top of the standard price. It is a scam site, never use it.

My husband somehow ended up on their site when he thought he was booking through Embassy Suites. They overcharged for the room, charged 50% tax and fees, and he didn't see the total charge until the PayPal receipt came through.
He never received a booking email, nothing showing the hotel name, date, location, amounts, etc to use to submit to the travel insurance. They don't answer emails or the phone. We will have to submit a chargeback claim via the credit card/Paypal.
Total scam artists.