reservationstays.com Avis 

Reservation does not clearly lay out the price you are paying and what currency. They listed a security deposit in the reservation in CAD, masking the fact that the rest of the transaction was in USD. The price ended up being 40 more than the current rack rate of the hotel.

Total scam like everyone else said. I booked a hotel for one night, they double charge me and would not give me a refund. Avoid at all cost, this place should be reported!

What a joke these guys are. They go to great extent to hide their 3rd party status and prices are completely unreliable. DO NOT USE THIS SERVICE

Total Scammers! Thought we were booking directly through the Westin Sarasota, only to find out it was through Reservationstays. We were unable to travel due to coming down with bad case of Covid. The Westin understandably cancelled our reservation with NO charge. Having said that reservation stays denied us any refund/no exceptions. They kept our $1229.35! We went through the proper steps for cancellation and uploaded official Dr. note and diagnosis confirming Covid cannot travel instructions. Knowing they did not pay the Westin a single dime with our money. They denied us a refund! Completely unethical!! Terrible company and so frustrating that they exist and continue to scam! Beware!!

I asked the staff member if they had king suites with a hot tub in them. She said "we have queen room." I said I'm looking for a king room with a hot tub in it due to my disability. She said she would check. After being on hold, she returned telling me there was a king room. I asked for clarification "is there a hot tub in the room?" She said Yes. Upon arrival to the hotel the check in staff stated that the room we have booked has NO hot tub. And that there was a "request for a hot tub!" What the hell did I pay extra for then!
Instead of telling me she couldn't help me Chhaya (if that was even her name), she lied. Also Reservation Stays had a Hampton Inn insignia, which is very misleading to customers. I would never book anything with them again!!

Same as all the others. DO NOT BOOK WITH RESERVATIONSTAYS.COM…NO MATTER WHAT! Check to make sure you’re not inadvertently booking thru this or another third party. It’s not worth it to save a few $$$. You WILL regret it. While I’m at it, my experience with ResStays.com has led me to have a dim view of TripAdvisor, too.

ABSOLUTELY DREADFUL!

WORST COMPANY I HAVE ENCOUNTERED

paid extra £50 for a full refund, I have covid unable to make reservation and they will not refund me any money!!

If I could give reservationstays.com a lower star I would. This is a SCAM and I’m here to warn others not to use them. We booked a room and got to the hotel to check in and there was no front desk clerk to check us in. We waited for over 30 minutes. We called reservation stays to ask for a different hotel because we couldn’t check in and we were told it was nonrefundable. How can I be charged for a hotel room that I can’t even check into? They are definitely in another country because you can hear roosters and other background noises that let you know real quick that this is not a legitimate company. We stayed on the phone with them for hours and still got no where. They finally did direct us to a refund form to fill out but you have to go around the world and back to get all the information needed and then if the refund is granted they keep 30.00 of it as a fee for giving you back your own money. Plain and simple - please do yourself a favor and save yourself the trouble DO NOT USE - SCAMMERS

A total dishonest and scam operation.
They charged me $1600 for a 2 room 2 bathroom suite in Fairmont Chateau Whistler and where we got there, the hotel said they only booked us a 1 room and 1 bath suite which was only $850/night and when I called Reservations Stay, they said “Sorry, the room was non-refundable”. That’s a total scam and my bank advised that I report them to the police for scamming and I will be doing that as well as a sign the credit card company for a refund. Horrible people. Beware!

let me clear this out.
of what i have noticed when you try to call up to connect to the hotel. you will reach reservation stays be it any 3-4 star hotel.
i dont think this is a legitimate practice of doing business.
plus their rates are almost twice the other agency.
plus if you see the price the taxes and fees are almost 40-50%

I was led to believe I was booking a particular hotel and confirmation was another……. They would not refund me….
STAY AWAY, SCAMMERS

They took my fully refundable reservation and reservation stay changed it to non refundable -
I called them Reservation Stay - they told me to email them - When i emailed them it took 4 day respond to only told me that I was late (date of original reservation) should have taken place
its now 8 weeks post the reservation and they continue (Reservation stay) continues to tell me the reservation is cancelled -- they kept my money and refuse to refund me.

Charged us $1250 extra. Almost 1000 just in taxes and fees above the actual price without our permission and every day since keep charging 100 more on our card. Who the heck are you ppl? We've cancelled the credit card so you can kiss that scam goodbye. How dare you do this to ppl. Over $5000 for 2 nights at a Marriott? I don't think so. Have fun trying to put another bogus charge on our card tomorrow. It's gone and so is the money you almost stole from us. Bunch of scammers.

While travelling for work, had an on-line search for the hotel i chose to stay at.
The first link that came up was in fact the hotel that i wanted to stay at however, after dialing the number and confirming a reservation, received my booking confirmation. Not only did they state there would be no refunds for whatever the circumstance but i was getting charged in US dollars... in Canada.

There is a customer service that you can reach and they will claim to be on your side and get you a refund however, the steps that they want you to take are not common business practice. Doomed.

Stay away. They are a scam.

Company made fraudulent claim that they reserved room with The Hilton Garden Inn when I arrived at the hotel they did not have a reservation for me and I had to pay again. Contacted company who ensured me of I sent them my invoice I would be refunded. No such refund ever took place. FRAUD SCAM STAY AWAY FROM THEM!!! I am proceeding with filling charge dispute with my back as well as reporting their unethical practices to the BBB

This company is TERRIBLE.
I by mistake made a reservation for a hotel with them . When I tried to cancel the reservation and get a refund they basically force you to use an On Line Refund site that is not user friendly and basically will not give a refund for any reasonable option .. Stay Away from them

Fraudulent/scam
Phone number comes up as the hotel you are searching. The know to answer the phone stating the hotel name. Offer the sale rate or a few dollars less than the hotel. Do not state they plan to charge you in usa dollars. Called 5 times. Filled out all their forms and lied to everytime.
Told the hotel and visa. Both company's are not protecting their customers from this company Fraudulent practices.

Reservationstays.com should be put out of business for illegal practices - fraud & scam. Reservation on 5/29/2024. I made it clear that I was intended to be discussing my reservation with Holiday Inn and was never corrected. I thought I was getting a slightly better rate than the website for hotel because I was calling directly. I made it abundantly clear it needed to be easily cancelled because my 102 year old mother ill. I was repeatedly assured it could easily be cancelled and even paid an extra $32 to be able to cancel up to the date of arrival. When I realized I had accidentally reserved for the wrong Portland airport Holiday Inn I called Holiday Inn to change it and that is when I learned I had booked with a "third party". I emailed support@reservationstays and was told "booking is classified as non-refundable and non-amendable" and "policy was outlined both on the booking form and again on the confirmation page". I did not see a booking form as it was a phone call and the confirmation page was emailed after the fact. I filed complaint with BBB, FTC & my AG and dispute on credit card.

**BEWARE**
I thought I was talking to Marriott to book a room. They booked a room for me at a Hilton. When I arrived at the hotel the front desk clerk asked for my confirmation. When I started with “ B’ he said they never start with a “ B’- I showed him my confirmation email and we called these jokers back right then. They still stayed even to the clerk that they made a reservation. I was forced to pay for another room. The next morning when I checked out I checked again to see if they ever received said reservation. It took them 3 days to post their fraudulent charge on my credit card. I called them and was told to go to their wesite to fill out a form to request a refund and post my receipt of the room that I paid for so they could refund their reservation. FUNNY because there is no form to fill out. After speaking to 3 different people and with zero luck I contested it with my credit card. Oh and their booking was $179.69 — my booking cost me $146.18. DO NOT USE - and why do I see so many people saying they thought they were calling Marriott just like me. IF I could give it negative stars I would.

Booked then had a SMS late at night saying contact the accommodation owner ( who was a manager/employer of a company that has the accommodation) stated the booking been cancelled by mistake but hey would keep the booking if I put the money into their account directly as what I paid would be in my account into 2 days ,booking was for 3 days away Asked amount and they said $422 felt I didn't pay that much so checked bank and I had paid $377 contacted him and he said ok make it $377 he said the 422 wS because that's what includes whst they pay Stayz . Felt it was a con so booked other accommodation