reservationstays.com Avis 

TOTAL SCAM. Okay, yes the people I booked for were able to stay at the hotel and yes we saved money but at a horrible expense! The way this company goes about it -- sending you in a horrible loop when you call their support number, they told me I was number 46 in the queue! Then they called back at 10p so of course I did not get the call. They hang up when you call half the time, and when you enter a reservation # it keeps saying they can't find that #. Who has the time to go around and around when needing customer service? And the way they disguise that you are on the Marriott website is despicable. :(

This company is a scam. Better and safer to sleep on the street than use it for accommodation. It disguises itself as the hotel website but is not, it manipulates its users to exploit them to the maximum extent. The cancellation insurance option is a further scam that ends by refusing to refund the credit card used for the transaction and asks for your bank account details! I regret using this service and have no intention to give them my banking deals.

I told myself if my booking went well I would leave a review so that anyone else who booked through reservation stays wouldn’t have the dread and panic I had after reading the bad reviews.
I like others thought I was booking directly with the hotel however when the confirmation came through it was from reservation stays so I was confused and decided to google reservation stays only to be met with negative experiences so naturally I panicked and rang the hotel to see if they had my reservation. It took a few days for my reservation to show on their end but both the hotel and reservation stays said this is normal when booking with third party sites. I spent the next couple of months sure something was going to go wrong with my booking right up to the day of checking in. The reality was there was no issues my worry was for nothing and reservation stays actually saved me a small fortune booking through them as the hotel itself was £110 more expensive due to it being within close walking distance of a sold out concert venue which I was attending.
Reservation stays is legit and I would most definitely use them again.

When we got to the hotel the booking was in my name but with an address and phone number in India.I live in South Carolina. The hotel was great no complaints there at all.Our bill for 1 night was $134.00.That was our hotel receipt. My credit card was charged $184.00 thru this site!!!!

This company disguises itself as the actual hotel website as if you are booking directly. I booked a resort and upon arrival at this resort I was told I was actually booked at the resort next door. I tried calling the customer service line as this resort stated that this has happened several times this month. I tried calling and every time was disconnected. I had to pay an additional 560 American dollars in Mexico in order to stay at the resort that the rest of my family was staying at. After arriving home I have tried several times to contact the customer service department and every time they disconnected the line! This is a SCAM!! I am looking for compensation but can not get anyone to talk to me. DO NOT BOOK through reservatios.com EVER!!!

Not reliable, scam. Be aware!

A storm knocked out power where I live and in the surrounding cities on 6/25/23, so I went to book a hotel and was directed to reservation stays. They booked my family to stay in a different city at Admiralty Suites & Inn on 06/26/23 and after loading up the family and dog, we drove to the address on the booking. Once we got there Admiralty Suites & Inn had changed names to Motel 6 and was closed due to that city having no power. We continued for another hour drive until we ourselves found a hotel that was open and operation power. After staying there for almost a week, I contacted Reservation stays back told them what happened and requested a refund back from where they booked me that had changed names and was closed with no power. I sent them a copy of my bill of where I did stay as they requested and the tech support department closed my case stating that I did not send them a copy of my bill of where I stayed. I got the run around about the refund and they kept saying they have a no refund policy. So, I said that your company booked me in a different town to stay at a hotel that didn't exist at that location anymore and was in a different name and was closed due to power being out. This sounded like a shady business to me and fraudulent because you took my money and booked me at a place I did not chose and was closed. All they would say was I am sorry, we have a no refund policy. Looks like I will be contacting my local police department and filing a fraud report against the company along with contacting my bank and filing with them also. While on the phone with Janet, I heard a strong sound of wind blowing and asked if she was outside and she said no, was working from home. I said it sounded like shady business or even if the business existed. Don't use this so called company for booking. Scam....I'm waiting to see if I get a refund because I told her the only other choice for me to do is contact Law enforcement and the Bank.

This company is an absolute scam booked hotel here in Australia (we are Australian) and the website looked as though it was the hotel we were looking to stay in quoted in AUD but when we got the voucher it also included additional charges but looked as though it was AUD.
When the amount came through on the credit card it was all in USD and was twice the advertised room rate.
Made a complaint the robot named Jannah provided some noise about cancellation and then closed the ticket.
A SCAM !!!!!

DO NOT EVER EVER EVER BOOK WITH RESERVATIONSTAYS.COM!!!!!! It is a total scam. They have disguised their website to make it look like you are on the actual hotel website. Their website says FREE CANCELLATION when you book but they do not offer refunds if you need to cancel. I spent 37 minutes on hold one time and 33 minutes on hold another time. The first time customer service disconnected me. The second time, the agent was like a robot and said the same thing over and over again without addressing any of my questions or issues. If you leave your number for a return phone call, they will call you back but disconnect after it rings one time, assuming that this allows them to say that they called you back and allows you to see their return call phone number in your missed calls section. They do not answer the emails sent to the customer support email address provided. Basically, you CANNOT talk to anyone about anything, yet your money has already been taken.

The customer service was horrible. After making a reservation for one night, I later on needed to add an additional night. This simple routine task was beyond their ability to do. Even worse was when I sent an e-mail for help, they did not read my e-mail very well and answered a question I did not as, and did not answer the question I did ask. When calling them on the phone, they had the option to get a call back instead of waiting on the phone. Twice, when finally getting the call back, the call hung up immediately and I had to get back in the phone queue. This happened twice!

Steer clear of this website. Deceptive practices, hidden fees and no refunds/cancellations or changes. Nasty customer service agents. SCAM.

non refundable, arrived at the hotel, they said no reservation. "you used a third party, we have had a huge issue with them. they are a fraud. we are booked". the customer service is a call center that says someone will call back in 20 minutes. never a call. we had to cancel with our bank,

Dishonest and worst customer service

The parent company is Priceline, so please don't send your business there way either.
I had booked a hotel following an unexpected death in the family. I needed to change my booking due to a flight cancellation caused by weather and the company guaranteed that I could have the booking refunded. I even had to send proof of the family member's death. Despite following all of their instructions through multiple agents, levels, and even companies as this was eventually escalated to Priceline, I never received my refund. TERRIBLE COMPANY.

**SCAM SITE**
I booked a room at Hilton with these fraudster$ and when we arrived they would not even allow us to check in BECAUSE THEY WERE BOOKED.

We contacted support and they kept giving me the run around even though I had an email from the hotel manager backing me up.

Had to dispute the charge with my bank.

You've been warned!

If I could give this organisation a minus 5 I would- so unhelpful. Powered by a robot - they have one supposedly helpful response and then your ticket/enquiry is closed and cannot be accessed again. Apparently the money you pay is held by Agoda another super unhelpful site who did not have my booking but had my money! The hotel was powerless to help as they don’t receive the money until I check in. An unmitigated disaster!

Such a bad customer service. I needed more information on my invoice or any other way so I could be reimbursed but my organization and did not provide anything. In fact, they close your ticket so quickly that you do not have time to reply that you have to open another ticket to continue the conversation.
Will never use their service ever again.

Reservation Stays is a SCAM
We live in Australia, understood we were booking directly with the Australian hotel. Checking our bank account noticed we were charged an "international fee $12.00" as well as excessively overcharged for the room booked.
Reservation Stays converted the booking payment into US$'s which charged us Aus$399.90 instead of Aus$264.94 as its confirmation invoice reservation states.
I contacted Reservation Stays and it advised bad luck payment is non-refundable.
Reservation Stays is not transparent, is unlawful, is a SCAM. They need to be investigated and deleted.

I booked a hotel room for 5 days in Boston to take a course. Someone got COVID and they were forced to cancel the course. Reservation Stays refused to refund the $1700 even though the even is 2 weeks from when I called and they could have easily rebooked the room. I called a 10x, called the hotel, chatted with people online.

ABSOLUTELY SHOCKING!!! I booked a hotel with this company and since then i haven't even been able to contact them at all its been over 2 weeks, I've sent 5 emails. When someone finally got back to me, i responded with my issue just to be ignored AGAIN! SHOCKING.

I know I did not start with this company -- I started on the Expedia website --- how can they get my business? Wouldn't you think the other real companies would complain -- unless Expedia owns this set up too. I cannot imagine they would want to lose money.

Who can be contacted to write formal complaints against Reservation stays? Initially I was on the phone for 2 hours to talk to someone and then she told me lies so I asked to speak to a supervisor, and it took 2 more hours for her to call back. She told me one set of lies and then even when the hotel staff supervisor called them, they would not honor their own rules to make changes if they had the okay from the hotel. The saddest thing was all I needed was to change the check out date by 1 day! So they have stolen my money for the day I will no longer be there.