ReserveBar Avis 1 238

Very unhappy with customer service after receiving a damaged item I’ve not been able to get back in touch with them.

Wish I could give them zero stars :(

I placed a pre-order for an item that was set to ship on November 30th (which was also the day I submitted the order). Fast forward to the 12th of December when I sent an email asking when I can expect the order to ship since it clearly isn't the 30th as stated. No response even after waiting longer than the requested 72 hours. I call three times with no luck as they only have an automated system saying you need to use the chat function on their website. Tried reaching out in the chat and waited over an hour and a half with no response. Attempted to reach out on Instagram with no response despite them actively posting at the time.

At this point I've given up hope on my item ever shipping and am now attempting to cancel the order with absolutely no luck at all. Fingers crossed this gets resolved before 2023.

No costumer service whatsoever, I ordered 2 bottles 16 days ago and can’t get anyone to let me know when and where they are going to be shipped

Wish I read these reviews BEFORE I ordered. Atrocious customer service. My order was made on Dec 5, and order status has remained the same. Filled out several forms that give the same status. Can't get a human to talk to. Even for written inquiries they tell you it takes 5 days to respond. TERRIBLE SERVICE

Horrible service - verges on being a scam

On 11/16 I ordered a special bottle of Bourbon as a Christmas gift for my husband. Received no info on shipping. On 12/5, I emailed asking for an update. Within 2 days, I got a shipment notification with delivery date of 12/11. 12/11 came...and nothing. Have checked tracking each day since, and the delivery date moves by one day each time.

After a couple unanswered emails, I get a reply today that my order has been CANCELLED - less than 2 weeks before Christmas.

Didn't receive item... didn't receive tracking number...my email or phone number doesn't register with a purchase with the company now having doubts company is legitimate. Disputing this transaction with PayPal and credit card company and want refund. Communication with this company has also been horrendous.

Waited 6 months for an order. Had to cancel because even when the item was available to ship and actually available to order again (in stock).

Easy buying experience and helps me get hard to get whiskey I will never find near me.

If you order and have zero issues, count your blessings. If you have problems with your order, good luck trying to fix it.

I ordered whiskey. I never received an email confirmation, but I was charged. I located my order # as it showed up for a few days in the 'tracking order' on their site, and then a few days go by and there's 'no such order #' when I attempt to track it. They do not make a phone line available, and there customer service is non-responsive when going through their website. In fact, other than automated email saying they'll reach out within 72 hours, there was no way to communicate with them. I would stay away if you have other alternatives ... unless you want to take a chance on everything going smoothly.

I ordered some Whoopi Goldberg Prosecco for Thanksgiving and my order was supposedly lost. It took nearly three weeks to receive a refund after all of the excuses and assurances that my order was "on its way." I finally received an email stating my order was "lost." It was difficult to even receive a reply to my inquiry via email because ReserveBar does not respond in a timely manner. You also cannot get through their phone lines. Terrible customer service. I will never order from them again! I do not recommend ReserveBar!

Two years in a row, I order a birthday bottle of Scotch for my brother who lives in MN and it arrives in two days. So I order myself a bottle, they charge my credit card and state Kings Wine and Liquor in New York City will fulfill the order in 3-7 days. When it doesn't arrive, I leave a message on the Reserve Bar (RB) website. Nothing heard for a week, so I call Customer Service and they say they will look into it. Still no word back or my bottle of Scotch. I call Kings Wine and Liquor in New York and they have never heard of much less fulfilled an order for RB. Very frustrating and time consuming. RB is a great idea (the Uber of Booze), but way less than stellar execution. Proceed with caution!

Easy to order, never an issue.
Excellent customer service.

Ordered a gift bottle that was available on their site. Weeks went by and then I get an email that my order is canceled. Had to scramble to find another gift. Lists items that they can't get. Plus they charge your credit card without verifying the item is avail (which is illegal in my state) and then does nothing until you complain. Horrible site.

Ordered bottle of Whoopi Prosecco. Customer service was very helpful. Easy to order. Bottle arrived fast and nicely wrapped. Would order from them again

Great packaging, nice product.

The View advertised Whoopie Goldbergs Prosecco nationally on TV as available through Reserve Bar at $21.99. They even stated to order through them at this price!

Well when I went to order it came up as $27.99 and through back and forth emails Reserve Bar claims it has nothing to do with them even though they negotiated this agreement with ABC.

Zero customer service from Reserve Bar!!

I wouldn't order anything from this simply based on their response and unwillingness to satisfy a consumer.

Wow, exact same issue others mentioned with gift orders. I ordered for custom engraving, marked as shipped, got nothing. I reach out to customer service and they say "oh it was already delivered, thanks for reaching out". Except it was NOT. After a few days of silence i tell them I am proceeding with a chargeback and miraculously they found out that item never shipped and they will "expedite". At this point I just don't trust them and am sure will have to go with the chargeback.

took nearly 6 months from pre-order to delivery. 3-4 months after the bottle was avail in my market,
saw the bottle all over town, and just had to wait on reserve bar. Completely useless information updates from customer service.

Amount paid for shipping was way more than I thought it would be

On line ordering was a snap. Great product list.