20 years with Resmed fantastic customer service .had many machines and masks, However latest F20 is rubbish ! Try reattaching the tube to the mask when it comes off . It requires the ability to feel... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Right now ResMed are lucky to get 1 stars after a third mask fail - a fairly new mask which has torn for some reason on the bridge of the nose position .This comes after previous failings strap... Voir plus
A shout out to Liverpool store Manager Rajani & her equally helpful staff for their excellent customer service. Being a first time cpap user that extra care & support factor always goes along way in... Voir plus
Vor 8 Tagen haben wir einen Gerätetausch in Auftrag gegeben - sehr dringend und das auch so kommuniziert! Auf Nachfrage vor 6 und 4 Tagen die Antwort bekommen, dass das Gerät noch nicht raus gi... Voir plus
À propos de l'entreprise
À propos de ResMed
Écrit par l'entreprise
ResMed changes lives with medical devices and cloud-based software apps that better diagnose, treat and manage sleep apnea, COPD, and other chronic diseases.
Visit our website
Visit our website
Coordonnées de contact
3,5
Moyen
5 k avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Received what I requested within…
Received what I requested within expected delivery time and works as advertised
3 mai 2023
Réponse de ResMed
Hi Glenn!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
The staff were very helpful and…
The staff were very helpful and informative and supportive.
23 mai 2023
Réponse de ResMed
Hi Lisa!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your helpful, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Mask works very well
25 mai 2023
Réponse de ResMed
Hi Kel,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep.
If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
Réponse de ResMed
Hi Zoe!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Issue with payment
My payment details werent retained and ive had tk contact the company several times to try and fix the issue. The product snd shipping and website were all great apart from the payment issue.
24 mai 2023
Réponse de ResMed
Dear Asleep,
Thank you for writing this review. We’re known to get things right, and we regret that you had a frustrating experience this time with your payment details. We deeply apologise for the inconvenience this has caused you, and thank you for your honesty to have it resolved. We hope that you allow us the opportunity to improve your impression of us, and will hope to see you again in the future.
Sleep well,
ResMed
Well priced product with prompt delivery
24 mai 2023
Réponse de ResMed
Hi Gary!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Réponse de ResMed
Hi Trevor,
Thank you for taking the time to share this wonderful review with us and the community! Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
Resmed Soap Wash and Airtouch F20 soft mask
The Resmed Soap Wash is very good, and it rinses out really easily, I am very impressed. I usually use a small Airtouch mask, but thought I'd try medium because of leakage problems. I don't think this mask is the one for me, as I am still having issues with leakage with the medium size, and have to hold it against my face to avoid air loss, and still get a red face logo on my Resmed cpap machine result. It's a shame as my jaw doesn't slide around in this mask like it does in a nasal mask.
24 mai 2023
Réponse de ResMed
Hi Diane,
Thank you for your review, it is much appreciated! We know finding the right mask can be quite difficult. Please do not hesitate to call us on 1800 737 633 for support to try another mask design.
Sleep well
ResMed Australia
Easy ordering and prompt delivery.
24 mai 2023
Réponse de ResMed
Hi Jennifer!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your easy, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Réponse de ResMed
Hi Gaerob,
We are so thrilled to hear of your helpful experience with our team.
We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Quick delivery.
23 mai 2023
Réponse de ResMed
Hi Walter!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
ResMed no fuss 100%
The whole experience was the best fast friendly service has me back up and running in just a couple of days .with a nice new airsense 10 and mask.couldent ask for more I do highly recommend this company.
Thank you a genuine pleasure dealing here.
Greg
26 avril 2023
Réponse de ResMed
Hi Greg!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Réponse de ResMed
Hi Bob!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your easy, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Great, easy service
Easy to get an appointment and great attentive staff who followed up throughout my trial. It was so much easier than I expected to pick up and drop off the testing equipment so I could do the sleep test at home. Highly recommend doing a test, I was really surprised by my results.
2 mai 2023
Réponse de ResMed
Hi Melanie!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your easy, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Prompt supply
23 mai 2023
Réponse de ResMed
Hi Susan!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
It took a long long time to get my…
It took a long long time to get my replenishment stock through my payment subscription. I believe one of my automatic direct payments did not go through a few months ago through because of an IT glitch with ResMed.
20 mai 2023
Réponse de ResMed
Dear Customer,
Thank you for writing this review. We’re known to get things right, and we regret that you had a frustrating experience this time. We deeply apologise for the lengthy delay and inconvenience this would have caused you.
Your feedback will be considered for future improvements with our customer experience.
Sleep well
ResMed Australia
Réponse de ResMed
Hi Cody!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Great service
Great service and initial contact speaking to operator at Resmed and when ordering replacement product. Good price and service for delivery and packaging protected small Items. Thank you!
22 mai 2023
Réponse de ResMed
Hi Gail!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Charged after returning machine.
I returned the machine after 1 week, however I was still charged for the second week. I requested a refund from the Brighton office but no follow up was done.
I will not use resimed again
23 mai 2023
Réponse de ResMed
Hello Simon,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet expectations. I have passed on your feedback to the store who will investigate this further- we would appreciate a chance to turn your experience around.
Sleep well
ResMed
Réponse de ResMed
Hello Mohsin,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet your expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
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