20 years with Resmed fantastic customer service .had many machines and masks, However latest F20 is rubbish ! Try reattaching the tube to the mask when it comes off . It requires the ability to feel... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Right now ResMed are lucky to get 1 stars after a third mask fail - a fairly new mask which has torn for some reason on the bridge of the nose position .This comes after previous failings strap... Voir plus
A shout out to Liverpool store Manager Rajani & her equally helpful staff for their excellent customer service. Being a first time cpap user that extra care & support factor always goes along way in... Voir plus
Vor 8 Tagen haben wir einen Gerätetausch in Auftrag gegeben - sehr dringend und das auch so kommuniziert! Auf Nachfrage vor 6 und 4 Tagen die Antwort bekommen, dass das Gerät noch nicht raus gi... Voir plus
À propos de l'entreprise
À propos de ResMed
Écrit par l'entreprise
ResMed changes lives with medical devices and cloud-based software apps that better diagnose, treat and manage sleep apnea, COPD, and other chronic diseases.
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3,5
Moyen
5 k avis
N'a pas répondu aux avis négatifs
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Happy with the time frame
23 mai 2023
Réponse de ResMed
Hi Carol,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience. Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Réponse de ResMed
Hi Carol!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Réponse de ResMed
Hi William!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive experience and hope we see you again in future.
Sleep well,
ResMed Australia
The delivery took a bit longer than…
The delivery took a bit longer than expected but this was communicated to me straight after purchase that there would be a delay.
22 mai 2023
Réponse de ResMed
Hi Jackie,
Thank you for your review, it is much appreciated! It’s so nice to hear that your order got to you safely. We’ll be sure to pass on the feedback and look forward to helping you again next time.
Sleep well,
ResMed Australia
It was a good experience
It was a good experience, however I felt it could have been explained a little better as this was all very new to me.
19 mai 2023
Réponse de ResMed
Hello Pip,
Thank you for bringing your experience to our attention. We appreciate your honest feedback and will take this on board for future improvements. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to get 5 stars.
Sleep well
ResMed
Great products
1 mai 2023
Réponse de ResMed
Hi Susanne,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
Quick delivery.
22 mai 2023
Réponse de ResMed
Hi Marilyn!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Was not happy with the process at all…
Was not happy with the process at all and service with consultant she was lovely but there was not service beyond her she needed help and wasn’t give this from management. I believe management failed her to be able to give the service required.
22 mai 2023
Réponse de ResMed
Hello Lisa-Ann,
Thank you for bringing your experience to our attention. We appreciate your honest feedback and have forwarded this onto management for future improvements. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed
Prompt delivery
22 mai 2023
Réponse de ResMed
Hi Russ!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Staff were very helpful and polite
30 avril 2023
Réponse de ResMed
Hi Sandra,
Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time.
Sleep well,
ResMed Australia
I had recently returned from a trip and…
I had recently returned from a trip and while I was away my mask cushion split up the side, and had to tape it to be able to use it, cutting it short my purchase was easy and a quick turn around I’m back to normal cpap use now will buy again from here as Resmed is the only one
21 mai 2023
Réponse de ResMed
Hi Samuel!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
The masks that were sent to me took a…
The masks that were sent to me took a little while to get used to. But now I find them comfortable.
16 mai 2023
Réponse de ResMed
Hi Kylie,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
I was provided with free replacement…
I was provided with free replacement while my CPAP unit was being repaired
21 mai 2023
Réponse de ResMed
Hi Dexter!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
I had severe sleep apnoea but I feel…
I had severe sleep apnoea but I feel great since I started using my new CPAP machine. I took it overseas in January 2023 and had no problems at all. I would recommend a CPAP machine for anyone with sleep apnoea.
30 avril 2023
Réponse de ResMed
Hi Susan,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
I was desperate for a 12v adaptor for…
I was desperate for a 12v adaptor for my Air Mini. I had been sold the wrong adaptor 😡 We were travelling in our Caravan in country NSW and couldn’t find one anywhere.
I went to the ResMed site and ordered one giving my address as the post office in Bourke.
It arrived on time and they even gave me a follow up phone call to check i had received it.
Thank you ResMed you saved my marriage.
14 mai 2023
Réponse de ResMed
Hi Debi!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
The mask cushion does not ift
The mask cushion does not ift. I take a medium but the size offered were S/M, and it is too tight.
15 mai 2023
Réponse de ResMed
Hi Margaret,
Thank you for taking the time to share your experience with us, we really appreciate you bringing this to our attention. Please email info@resmed.com.au so we can find a prompt resolution for you moving forward.
Sleep well,
ResMed
Easy to do business with
21 mai 2023
Réponse de ResMed
Hi Laurie,
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
refund promised, promise broken,no refund 3 wks
returned cpap machine after 29 days free trial period, 3 weeks later am still waiting for my refund, have been told twice to attend shop to collect refund, yet no refund there. ps still have not received my refund. So I post this review and then the fake organisation send me a fake email saying email me and we will sort out, so I thought I should give you the update, nothing has changed still waiting on refund, excuse is still computer does not know how to issue a refund. yes that is their excuse.
1 mai 2023
Réponse de ResMed
Hi Frank,
Thank you for taking the time to share your experience with us, we really appreciate you bringing this to our attention. Please email info@resmed.com.au so we can find a prompt resolution for you moving forward.
Sleep well,
ResMed Australia
Good product, but…
The shop was accessible, and the product seems good. My results have been almost instant. However, I would have liked to be dealing with more knowledgeable staff, both at the store and online. Took me several visits to sort out some problems, and others no answer at all.
21 mai 2023
Réponse de ResMed
Hi Michael,
Thank you so much for taking the time to share this with us. We have taken on your feedback for future consideration and improvements. We hope we see you again in future.
Sleep well,
ResMed Australia
Annoying that we had to buy a new mask…
Annoying that we had to buy a new mask and practice keep the old one. Which was technically ours as we purchased it.
21 mai 2023
Réponse de ResMed
Hi Linda,
I recommend discussing this with your local store as this is correct, if you purchased the item it is yours to keep.
Sleep well
ResMed Australia
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