resolutionlife.com.au Avis 

I made a manual payment as the auto payment didn’t go through. Can’t get any confirmation on the website that all is sorted, can’t get a chat going, got a customer service person that knows nothing. They didn’t send a receipt via email. Has taken me sooo long. I finally got them to return a call and there was no sound from them as it appears their phone wasn’t working (3 times) I shudder to think how their payout would work. Hate how they can sell your contract, had no problems with AMP. Can’t insure with anyone else as we are now older, have had this life insurance policy around 19 years.

Great customer service

(New Zealand) I was sent an ultimatum to pay $2k in "outstanding payments" (I was all paid up) within 10 days or my policies would be canceled. I'm a customer of over 20 years with AMP (who they bought some time recently) and have never missed a payment and as it turns out - had missed none here either. Through my broker I found out Resolution has a new payment system and it had a huge array of problems and I'd been caught up in this. Resolution wouldn't respond to me, my broker, or the Ombudsman with whom I've registered a complaint. Nothing. I'm now past the cancellation date they threatened me with, all my payments are current and they're still debiting my account. My broker's done what they can to prevent cancellation but get no response in confirmation from Resolution. If I didn't have my broker in my corner I would have paid the extra $2k to preserve the policies and then attempted to get a refund and a response. I must assume that there's a bunch of their customers out there who would have been backed into this corner and paid the extra and unnecessary fees. I can't belive based on a month of silence Resolutoin woudl (a) respond and (b) refund the excess $2k of fees. To date Resolution haven't responded to me, to my broker, or the Ombudsman with whom I've registered a complaint. Nothing.

Agree with the previous reviews same situation in NZ cannot get hold of them, don't answer the phone or e-mails and sit on paying you out for no reason. I would give this feedback to NZ to warn NZ customers if there was a website to do so.

They take up to 36 business days to pay (when it's required within 10), don't answer or ignore attempts to contact them and unlawfully withdraw funds from your bank account. Yes get insurance - but not from these guys.

Every single time I have to deal with this company it's a total cluster-f***.
After my previous experiences a few months ago they claimed they were putting on more staff to answer calls, and also adding a callback service so you didn't have to wait in a phone queue for LITERAL HOURS.
However there's been no real change, if you call them you still have to wait well over an hour in queue, and if you select the option for a callback they just won't call you.
Also if you attempt to cancel your account or make a withdrawal, they'll log your request but then claim you didn't include documents that you absolutely 100% did include. They will deliberately lie and waste your time.

Oh and they still haven't fixed their web portal, which says it's sending you a confirmation code by email or phone but it never ever does either, so you can't even register or use that without having to call them.

An absolutely trash, dishonest, and incompetent business that I wouldn't ever have chosen to use. Thanks a lot AMP for selling out my policy to this bunch of utterly useless w*nkers.