Reviews Card Avis 433

Réponse de Reviews Card

12 nov. 2025

Hi Darren.

Thank you for your feedback, we’re really sorry to hear about the delay with your order.

After checking, your order was placed on Sunday, and as all orders are processed within 24 hours (Monday–Friday), it’s being dispatched today and should arrive tomorrow.

We completely understand how frustrating delays can be, and as an apology for the inconvenience, we’ve added an extra card to your order. We hope this helps make up for the wait and that you’ll love your Google Cards once they arrive.

We always aim to provide the best possible service and truly value your support.


Many Thanks
Zak

Réponse de Reviews Card

Actualisé le 8 nov. 2025

Hi Martin,

Thank you for your review. This is Zak from Reviews Card. We’ve reached out via WhatsApp and email to help resolve this as soon as possible, as we feel the 1⭐ rating doesn’t reflect the quality of our products or service.

Your order for the Google NFC Card was fully tested to ensure it works on both Android and iOS devices before dispatch. If you’re experiencing any issues, please check that NFC is enabled on your device and follow the setup instructions we’ve shared.

For iPhone:
Tap the card to the top edge of your phone.

For Android:
Make sure your phone is unlocked, then tap the card to the middle of the back of your device.

Note: Some Android devices have NFC turned off by default. To enable it:
1. Open the Settings app
2. Tap Connections (or Connected devices, depending on your phone)
3. Turn NFC On

We’re keen to get this sorted for you quickly, please get back in touch so we can help.

Many Thanks
Zak

Réponse de Reviews Card

13 sept. 2025

Hey Nev!

Thank you for your feedback! We’re glad to hear you’re happy with how the tag looks and that the logo came out great.

We’ve taken your feedback on board for the custom tags and will now be enforcing a stronger 3M backing on our custom tags for improved durability.

We’re also updating our website to make the sizes and dimensions clearer — all of our tags are 75mm x 75mm.

We really appreciate your support and hope you’ll love the improved version even more on your next order!

Thanks
Zak

Réponse de Reviews Card

Actualisé le 20 août 2025

Update: Hi, we received your order on Tuesday 19th August and have processed your refund. We would like to sincerely apologise once again for the inconvenience this may have caused. We always strive to provide the highest level of customer service, and we believe this is reflected in the feedback we receive from the vast majority of our customers. In this instance, we have acted in good faith to resolve the matter promptly and fairly. With this in mind, we kindly ask if you might reconsider your 1-star review, as we feel it does not fully reflect the service and effort we have demonstrated in resolving your order.

Hi.

Thank you for sharing your feedback. We’re really sorry to hear about your frustration, and completely understand how disappointing it must have felt to receive a card you couldn’t use in the way you expected.

Just to clarify, as explained in our earlier email exchange, you ordered the Google NFC Card, without the QR code option. With this card, you simply tap it with your phone and it will prompt the Google review page. Every card is checked before dispatch, and this was working when your order was sent.

We did offer an upgrade to include a QR code version for a small additional cost, but you decided not to go ahead with that, which of course we respect. As agreed, we’re happy to issue a refund once the card is return by you as the product itself was not faulty.

We can see you sent the return on Friday 15th August. As we don’t operate over the weekend, we’ll be processing your refund it as soon as it reaches us and passes our checks.

We truly value our customers and pride ourselves on delivering both quality products and good service. Thank you for your patience while we get this sorted for you.

Many Thanks,

Zak

Réponse de Reviews Card

13 juil. 2025

Hi Harry,

Thank you for your review. We’ve looked into your order and can confirm it was placed on Sunday. As noted, weekend orders are typically processed and dispatched on Monday or Tuesday, depending on how busy we are. In your case, your order was sent out on Tuesday and delivered the next day via our next-day delivery service.

We apologise for any inconvenience this may have caused and appreciate you taking the time to leave a review.

Many thanks,
Zak