Richmond Motor Group - Chery Bognor RegisAvis 

I feel you should give your new salesmen the technology and training on it they require before leaving them to engage with customers. It was very frustrating for both us and the salesman when he had to keep referring to the manager

This is an exact copy of my googl review:

"GardX protection is a scam run by Bognor Regis dealership disguised as an extra service.
I bought my car with them.
As part of financing, I choose to pay for a car coat that will last "a life time", as advertised by Ben. Because it's part of the finance, I'll keep paying for the duration of the contract. I'm paying for a lie.

Edit: In my initial review (which I'm leaving here untouched), I was focusing more on the scamming aspect of the issue, however, because they put GardX in the contract and finance, because now it's a part of the contract, and they failed to do it, they're in the breach of the contract. I'll explore this avenue.

"Coating" lasted a week. I took the car back then for a re-coating and a check. Check done, coating done again, they even had the audacity to put a sticker with "GardX" on windshield, so I'll get it that it has been done, ROFL.

Please see the attachments after exactly 1 month and 3 weeks since the re-coating, there is NO water beading. Meaning that's bare paint. Nothing on it.
It was advertised as "lifetime protection". I'm guessing both my car and myself we're exceeding Bognor Regis Chery expectations by living more than 2 months? LOL.

I will buy some old fashioned carnauba wax from Halfords and some microfibre small towels (it will cost me £20, not £650), and I'll do it myself, as I should have done it from the beginning.

I ask you, how many 1 star reviews must be given to make up for that £650 "GardX" sticker on my windshield? Just curious."

Couldn’t be happier with my new car and the service received from the Richmond Hyundai team at Bognor. Brook made the whole experience a smooth, enjoyable process.

The sales man mick was very good at his job had no problem asking about the car would recommend Richmond motor company

We dealt mainly with Sophia in the dealership, Sophia was informative, helpful, bubbly and ensured every detail was correct and taken care of from start to finish. We will be back in the future for an upgrade when the time comes. I highly recommend Sophia and the Chery tiggo-7 summit.

The service from the salesman (Mike) was fine, he wasn't pushy and was quite informative.
However as an experience, not so good as we had to wait a week and a half for a car that was sat on the forecourt and are still waiting for someone to come back to us regarding the service package.

Very good experience and great service from Louie

Sales person was very friendly, informative and very helpful

Average experience. Bought a new car from MG Richmond Bognor. It was easy to deal with the person. Arrange a collection on next day. Good staff and everything was nice. Just 3 star because, the car I bought was not being serviced or even cleaned from outside!!. It is because I've booked the car on Friday morning collect it on Saturday afternoon. Atleast I can expect the new car should be nice and cleaned. Anyway, I asked for PDI and battery health certificate. They even said I will get when I'll come back for service and then they never bother to give.
You'll only get a good service untill they sell you the vehicle. Once deal is done, they'll focus on other customers and you won't be their priority anymore.

Really efficient and excellent customer service. Sophia was very helpful and enthusiastic. The whole purchase process was really easy. Literally drove away in a brand new car within a week of test drive.
Based on this experience I would recommend Richmond Motor Group and the Chery Tiggo 8 is an awesome car for the price.

Attentive friendly staff who had great knowledge and time to discuss options The the process from choice of car to purchasing was explained in a way I understood transparent ad clear and have chosen Hyandai since 2009 and t was the best decision I ever made Ticks a lot of boxes

Brooke was extremely helpful through each stage, great at explaining all features of the car and ensuring all was ok and the customer was happy - thank you

Your sales lady Beth answered all my questions and gave me additional information regarding EV’s she was very informative and her knowledge was second to none top marks.

Very welcoming.very friendly. Knowledgeable. Would reccomend. Great customer service.Louis is a great asset to the company

The buying process was very smooth, with the help of Ned Cox and the team. I would purchase for them again. Thanks

Louie was so friendly and kind throughout the entire process of buying my new car; he showed patience whilst explaining the details and was easy to chat with. Would definitely recommend RMG!

The whole purchase was completed without any problems. No stress or worries. Great customer service from all the staff involved.

Louie was very helpful and informative and made the whole process really easy. Kept us informed from start to finish and was really helpful.
Thanks so much

Really excellent service from the whole team here. A very gentle sell. Brooke was very helpful and gave me all the info I needed to get the right car. A big thank you once again!