Jag has been great during my search for a 'new' used Suzuki. He was super professional and a great communicator. I ended up finding my vehicle somewhere else, but I just had to leave a review because... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSuzuki Fareham, Newgate Lane, PO14 1AJ Fareham, Hampshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very professional from the outset. Friendly, honest and great communication. Definitely a good experience for me and I genuinely feel that if I have any issues with the car, this dealership will do... Voir plus
L'entreprise a répondu
Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... Voir plus
L'entreprise a répondu
A huge thank you to Robbie and Bill for making the whole process so easy. They were both incredibly kind, helpful, and professional, explained everything clearly, organised it all from start to finish... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Concessionnaire Hyundai
- Concessionnaire Skoda
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Coordonnées de contact
Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, Royaume-Uni
- 01329 820 620
4,9
Excellent
295 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great hand over by Bradley of my New…
Great hand over by Bradley of my New Suzuki Swift.Paperwork was handled quickly and Bradley showed me around the car before setting up the Apple CarPlay for me.4th car purchased from Richmond Group.Would recommend to all.
25 décembre 2025
Réponse de Richmond Motor Group - Suzuki Fareham
We're happy to hear that your handover experience was great and efficient. We appreciate your continued loyalty and are grateful for your recommendation.
Excellent customer service especially…
Excellent customer service especially philip sale dealer he helps me throughout the process of getting my new car .
8 décembre 2025
Réponse de Richmond Motor Group - Suzuki Fareham
We're happy to hear that you had such a positive experience! It's great to know that our team provided excellent support during your car buying process. Thank you!
The sales rep
The sales rep - Bradley was extremely helpful and efficient and did his very best to make our purchasing experience smooth.
8 novembre 2025
Réponse de Richmond Motor Group - Suzuki Fareham
We're happy to hear that your purchasing experience was smooth. We appreciate you taking the time to leave us this positive feedback!
Had a really positive experience buying…
Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a car and Jag for doing the handover – helpful and professional. Highly recommend if you're looking for a reliable place to buy your next car!
21 octobre 2025
Réponse de Richmond Motor Group - Suzuki Fareham
We're happy you had a positive experience purchasing your Suzuki S-Cross! We appreciate your kind words about our team's friendly and knowledgeable service, and that the handover was helpful and professional. Thank you for recommending us!
I keep coming back for a reason…
Richmond Motor Group listened to my requirements and got a great match at the first attempt. They expertly guided me through the process and helped me complete in two days. I would not hesitate in recommending them.
30 septembre 2025
Réponse de Richmond Motor Group - Suzuki Fareham
We're happy to hear that we matched your requirements so well! We appreciate your kind words and are glad you enjoyed our guidance through the process. Thank you for recommending us!
Polite and courteous, knew their stuff.
Polite and courteous. Knew their stuff about the cars on offer. No hard sell, just good service. Bradley was brilliant for such a new member of their team.
28 août 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Good morning, thank you very much for this 5-star rating and review!
Enthusiastic and friendly staff
2 août 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Hi Marion, thank you for taking the time to rate and review us!
Very helpful,with great help from Jag…
Very helpful,with great help from Jag Sign,couldn’t of been more professional Thanks Ivan
11 juillet 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Hi Ivan, lovely to hear you've had a great experience! We'll make sure Jag gets the message!
They made the sell very easy.
They made the sell very easy.
No problems at all.
The salesman was very good.
12 juillet 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Thank you for your positive feedback, Michael!
Roy was so lovely and helpful gave me…
Roy was so lovely and helpful gave me all my options but didn’t push anything unwanted
11 juillet 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Hi Christina, we're pleased to know you've had a lovely experience at Richmond Suzuki! Thank you for sharing it with others online!
Jag Singh was excellent to deal with…
Jag Singh was excellent to deal with .He was very patient and not pushy and had time to answer our questions .To answer your question ,yes I am enjoying my Suzuki swift .I will hopefully upgrade in the near future .
15 juillet 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Hi Jag, it's great to know you're enjoying your new Suzuki Swift! Thank you for sharing your positive experience with others online!
Very pleased with service ty
9 juillet 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Good morning, we are grateful for your 5-star feedback! Thank you for choosing us!
I had a bad experience at your mg show…
I had a bad experience at your mg show room but at the Suzuki one was 1000 times better jag was so knowledgeable and wanted our interests to suit which car we wanted great chap well done
7 juin 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Hi David. We appreciate you sharing your experience. We're glad the Suzuki showroom visit was much better, and our staff member's knowledge and service met your needs. Thanks for your feedback. Many thanks, Laurence
Excellent experience
The first person I saw when looking for a car was George. He was the reason I chose the car I did. He was friendly ,charming without being pushy. He made me feel comfortable on the test run. He always has time to say hello if he sees you even though he is busy.
Ginelle was excellent at sorting out all the paperwork a very pleasant young lady.
23 mai 2025
Réponse de Richmond Motor Group - Suzuki Fareham
We're glad you enjoyed your experience. We appreciate you highlighting how our team made you feel comfortable and valued. Thank you for your feedback.
Having had a bad experience with a…
Having had a bad experience with a different Richmond showroom i was reluctant to purchase from them again, however from the moment I met Jag, he was a genuinely, friendly and helpful salesman. He explained everything in detail and discussed all the options available. I did not feel pressured in anyway. When I arrived to collect the vehicle, Jag and Rory bent over backwards to assist me with securing the finance package and helping to load my ID electronically. Everyone at Suzuki Portsmouth were friendly and welcoming. They have made the whole experience a pleasure and my new car is perfect.
20 mai 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Good afternoon Colette, we appreciate you sharing your experience. We're happy to hear that our team was helpful and accommodating, especially after your previous experience. We're glad we could make your purchase a pleasure and that you're happy with your new car. Kind regards, Cameron
Swift Experience
Rory made our experience of buying from Suzuki very easy & pleasant with his knowledge and professionalism and non-pushy manner.
We are very pleased with our little Swift and hope to have many hours of happy motoring.
11 mai 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Good afternoon Celia, we're thrilled to hear about your positive experience with Rory. It sounds like he went above and beyond to make your car buying journey smooth and enjoyable. We're delighted you're happy with your new Swift and wish you many happy miles ahead. Kind regards, Cameron
Jag was very welcoming and helpful
Jag was very welcoming and helpful. Amazing service and grateful for my car.
8 mai 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Good afternoon Roseannah, thank you for your kind words! We are delighted to hear you had a positive experience and appreciate your feedback. We hope you enjoy your new vehicle. Kind regards, Cameron
Great customer service
The Sales Executive, Jag Singh that assisted me with the purchase made the experience enjoyable, he was also very knowledgeable and professional, but made me feel at ease knowing I've purchased a good vehicle. I'd highly recommend Jag to friends and family should they wish to purchase a new vehicle from Richmond Suzuki Portsmouth.
12 avril 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Good afternoon Chanette, thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had a positive experience with our Sales Executive. We strive to provide our customers with exceptional service and it's wonderful to know that our team member exceeded your expectations. We appreciate your recommendation and will share your feedback with our team. Kind regards, Cameron
Poor Admin
Three days after completing the purchase of my car I still have not received all the documentation. Otherwis treated well
11 mars 2025
Réponse de Richmond Motor Group - Suzuki Fareham
Good afternoon, We understand your frustration with the delay in receiving your car documentation. We strive to provide a seamless experience for our customers, and we apologise for any inconvenience this has caused. We are working diligently to ensure all necessary documents are delivered to you promptly. Please get in touch with us so we can investigate further on customerservice@richmondmotorgroup.com
Kind regards
Mae
Réponse de Richmond Motor Group - Suzuki Fareham
We're delighted to hear you were happy with the service. We appreciate your kind words and are glad you had a positive experience.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.