Richmond Motor Group - Suzuki Fareham Avis 

295
TrustScore 5 sur 5

4,9

Suzuki Fareham, Newgate Lane, PO14 1AJ Fareham, Hampshire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Jag has been great during my search for a 'new' used Suzuki. He was super professional and a great communicator. I ended up finding my vehicle somewhere else, but I just had to leave a review because... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very professional from the outset. Friendly, honest and great communication. Definitely a good experience for me and I genuinely feel that if I have any issues with the car, this dealership will do... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A huge thank you to Robbie and Bill for making the whole process so easy. They were both incredibly kind, helpful, and professional, explained everything clearly, organised it all from start to finish... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile
  2. Centre de contrôle technique
  3. Prestataire de transport automobile privé
  4. Concessionnaire Hyundai
  5. Concessionnaire Skoda
  6. Vendeur de voitures d'occasion

Écrit par l'entreprise

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Coordonnées de contact

  • Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, Royaume-Uni

  • 01329 820 620

4,9

Excellent

TrustScore 5 sur 5

295 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(295)

1 657 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Jag Singh has very good customer…

Jag Singh has very good customer service and knows the products very well. All went well in collection of my new car. I'm very happy.

16 juin 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Good afternoon, Darren. Thank you for your 5-star review. Jag will be over the moon with your kind words and comments. We're glad you were impressed with the level of service you received.

Noté 5 sur 5 étoiles

Jag is very helpful I recommend him to…

Jag is very helpful I recommend him to everyone

13 juin 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Hi David, we're pleased to know you would recommend Jag and the team at Richmond Suzuki in Fareham! Thank you so much for rating and reviewing us!

Noté 5 sur 5 étoiles

Great communication and very friendly

Great communication and very helpful. pete was really friendly and explained everything that I needed to know about my new car. Really great service and atmosphere.

12 juin 2023
Avis spontané
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Réponse de Richmond Motor Group - Suzuki Fareham

Hi Michelle. Thank you for your 5-star review. We're very happy to hear that Pete provided you with a great car-buying experience and wish you all the best with your new car.

Noté 5 sur 5 étoiles

Came all the way down from Scotland and…

Came all the way down from Scotland and Pete was very helpful for a smooth a speedy sale

10 juin 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Hi Callum. Thank you for taking the time to share your feedback regarding your recent car-buying experience at Suzuki Fareham. We're very pleased to hear that Pete provided you with first-class service and that all your requirements were met.

Noté 5 sur 5 étoiles

Excellent

Excellent. I have dealt with Richmond on three occasions now and have always found them to offer an exemplary level of service and care.
This time, I met Peter Fowler who extended a warm welcome and made the process of trading cars easy, relaxed and enjoyable.
I believe there can be no better recommendation than a returning customer, such as I.
Thank you to Peter and also to Katy who greets we customers with warmth and a smile. Perfect.

9 juin 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Hi Peter. Thank you for taking the time to leave a 5-star review and recommendation. We're very happy to hear that you're pleased with your car purchase from Peter at Richmond Suzuki Fareham and that he provided you with excellent service.

Noté 5 sur 5 étoiles

Great service from a great team

Great service from a great team. Very busy sales team but all still smiling and professional to the end. Thank you.

1 juin 2023
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Hi Paul. Thank you for your kind and honest feedback. We're so pleased to hear that the team at Richmond Suzuki Fareham provided you with great service. Have a lovely day!

Noté 5 sur 5 étoiles

Had a great experience

Had a great experience. I'm spending a lot of money and it was nice to meet a 'good guy' that highlighted each step along the way and made me feel at ease- Thank you Jag!

2 juin 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Good afternoon, Richard. Thank you for your 5-star review. We're so pleased to hear that Jag was attentive and put you at ease during your car-buying experience. Have a lovely day!

Noté 5 sur 5 étoiles

Peter Fowler of Suzuki was very…

Peter Fowler of Suzuki was very professional and helpful

31 mai 2023
Avis spontané
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Réponse de Richmond Motor Group - Suzuki Fareham

Good afternoon, David. Thank you for your 5-star review. I will be sure to pass your feedback on to the management team to make sure Peter gets the recognition he deserves.

Noté 5 sur 5 étoiles

Friendly

Friendly, polite, and very helpful. Our garage of choice! We got what we needed at a great price, so very pleased.

28 mai 2023
Avis spontané
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Réponse de Richmond Motor Group - Suzuki Fareham

Dear Customer. Thank you for your wonderful 5-star review and comments. We're so pleased to have been of service and your garage of choice! Have a lovely day!

Noté 5 sur 5 étoiles

I was happy with the level of service I…

I was happy with the level of service I received from jag,he wasn't pushy at all and mad the process comfortable,I would definitely recommend friends and family

26 mai 2023
Avis spontané
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Réponse de Richmond Motor Group - Suzuki Fareham

Good morning, Stephen. Thank you for your 5-star review and recommendation. We're so happy to hear that Jag provided you with great customer service and made the whole process comfortable for you.

Noté 5 sur 5 étoiles

We have just bought a car

We have just bought a car , and had brilliant service from Richmond but especially Jag, he couldn’t do enough for us.
He made sure we understood everything and was getting exactly what we wanted.
I would very happily go back to jag in the future .

25 mai 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Good morning, Mrs Whitehead. Thank you for your kind and positive feedback regarding your recent car-buying experience with Jag at Richmond Suzuki Fareham. We're very happy to hear that he provided you with a great service and will be sure to pass on your praises! On behalf of Jag and the team, we wish you all the best with your new car and look forward to welcoming you back in the future.

Noté 5 sur 5 étoiles

Was looking for a car for our daughter

Was looking for a car for our daughter, Jag was our salesperson. What a brilliant service we received, nothing to much trouble and everything explained. He even decorated the car with a big bow and a little note when we brought our daughter in to collect the car.

23 mai 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Good morning, Nikki. Thank you for taking the time to leave a 5-star review, it's always appreciated! We're so pleased to hear that you received first-class service throughout your car-buying experience. We wish your daughter all the best with her new car and hope to see you again in the future!

Noté 5 sur 5 étoiles

A very good experience

I dealt with 2 representatives from Suzuki Fareham, 'Sam' & 'Will'.
I first spoke with Sam who took me through the initial process of looking for, and then finding, a suitable car.
He thoroughly explained the process, ways I could pay and what would happen, in a clear easy to understand way.
Will took me through the collection of my car, sorting out the road tax through PIP, and made sure I was happy with everything.
Both were helpful, respectful and knowledgeable. The dealership was clean and welcoming and other colleague's were also helpful.
A good experience and I would recommend Suzuki Fareham.

20 mai 2023
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Hi Ian. Thank you for taking the time to leave a 5-star review regarding your recent visit to Richmond Suzuki Fareham, it's always appreciated! We're so happy to hear that Sam, Will and the team gave you a good car-buying experience. We will be sure to pass on your positive feedback and recommendation. Have a lovey day!

Noté 5 sur 5 étoiles

Great customer service!

All of the sales team in Richmond Suzuki in fareham are always so lovely and accommodating to all of my needs. Mo helped me find a great deal for a new Suzuki swift. He was great to talk to and listened to all my requirements and made the whole process quick, easy and enjoyable.

20 mai 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Good afternoon, Lydia. Thank you for taking the time to leave a review, it's always appreciated! We're so glad that Mo and the team at Richmond Suzuki Fareham were helpful and accommodating throughout your car-buying experience. They will be over the moon with your 5-star feedback. Have a lovely day!

Noté 5 sur 5 étoiles

A great experience

I want to thank Suzuki and in particular Pete for all his amazing care when I bought my car. He answered my relentless questions, was really professional and down to earth. As a single woman buying her first car I felt reassured all the time.

19 mai 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Good morning, Claire. Thank you for your 5-star rating and feedback. We're so pleased to learn that you had an amazing car-buying experience with Pete and the team at Suzuki Fareham. Pete will be over the moon with your kind words and comments. We hope you love your new car and hope to see you again in the future!

Noté 5 sur 5 étoiles

Lovely experience!

This was my first time buying a car and I can say I had a fabulous experience. The staff were very polite and personal and made sure that everything was fixed on the car. There were a few delays - which they were not at fault for - but nevertheless they kept me informed of the situation and what was going on.

Joe was the individual who helped me with my purchase, he was great from start to finish! Really enjoyed my experience and will be recommending to friends and family.

13 mai 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Hi Lily. Thank you for your 5-star review and recommendation. We're so glad to hear that Joe and the team at Richmond Suzuki Fareham gave you a fabulous car-buying experience and will be sure to pass on your praises. We hope you love your new car and look forward to seeing you again in the future. Have a lovely day!

Noté 5 sur 5 étoiles

Friendly and approachable! All you want from a sales team!

Jag was very friendly and approachable. Everything went very smoothly and there was no hard selling. A very enjoyable shopping experience!
There was a small delay but this was out of their control.
A very nice Vauxhall Crossland X.

18 mai 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Good morning, Mr Johns. Thank you for leaving us a 5-star review. We're so glad to hear that Jag gave you an enjoyable car-buying experience and will be sure to pass on your kind words and comments. We hope you love your new car and have a good day!

Noté 5 sur 5 étoiles

Good quality used car with low mileage

We called up on the bank holiday Monday after seeing a car we liked online. Jag was able to answer all my initial questions over the phone and then book us in to come and see the car that same day. The test drive was unaccompanied and not rushed, and the car was in good condition for its age with low mileage and a full service history. As it was a bank holiday and the admin team weren’t in we weren’t able to drive away the same day but we arranged to pick up the car on Sunday. On pick up day the car had been well prepped and was very clean, we were guided through all the relevant paperwork and helped with the process of paying the tax too. Overall a positive experience and I’d recommend buying from this garage.

7 mai 2023
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Dear Customer. Thank you for taking the time to leave a review and recommendation. It's always appreciated! We're very happy to hear that Jag and the team at Richmond Suzuki Fareham gave you a positive car-buying experience and will be sure to pass on your praises. We wish you all the best with your new car and hope to see you again in the future!

Noté 5 sur 5 étoiles

Excellent service from jag

Excellent service from jag, didn’t make me feel pressured at all.
I would definitely recommend jag and the group to friends and family.

16 mai 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Hi Gordon. Thank you for your 5-star review and recommendation. We're so thrilled to hear that Jag provided you with an excellent service and car-buying experience and will be sure to pass on your positive comments! Have a good day!

Noté 2 sur 5 étoiles

Harassment

I bought a new car a few years ago from this garage and it is now coming up to 4 years old. Its due for a service and MOT on 3rd July and I am being bombarded with e-mails and text messages reminding to make an urgent booking for this. I have plenty of time and have already booked this elsewhere and advised them I have done so but cannot seem to stop them contacting me despite Unsubscribing! Prior to this I also got repeated phone calls and e-mails asking me to book appointments to look at a new car at the end of the PCP agreement. Its really irritating this garage doesn't listen.

16 mai 2023
Avis spontané
Logo de Richmond Motor Group - Suzuki Fareham

Réponse de Richmond Motor Group - Suzuki Fareham

Good afternoon, Linda. Thank you for your feedback, we're very sorry to hear that you're not completely satisfied with the service. The reason we contact our customers so far in advance is due to the workshops getting fully booked. We hope you understand. I have passed your comments on to the relevant team and have been made aware that you have now been opted-out of future contact. I hope you have a good day!

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