RICOH DTG Avis 

Isis is a very great helper and listener. She shows knowledge about the issues that the printer is having and was able to pick up on a huge issue! She is patient and helps to make sure everything with the install is correct and goes smoothly! I would highly recommend her! She is also willing to help on other issues if possible!

James was extremely knowledgeable and patient. He explained the process and answered any questions I had. He followed up to make sure everything was working properly. Overall experience, top notch! Thanks James!!!!

James was very Knowledgeable and professional. James solved multiple loading issues of firmware update to my Rioch Ri1000. The time spent with James was a customers dream! Very customer orientated.
Signed
Dr. Bob Robitaille

Eduardo was very professional and extremely helpful getting us set up for success with Colorgate. He is very knowledgeable and answered all the questions we had.

I had such big hopes… After your warranty runs out look out…They will charge you crazy money for parts that constantly go out such as printer heads and control boards. While in warranty they want to blame you for not operating the machine correctly. I have two of these machines that constantly break down and usually it was the same issue. It will cost a lot to repair them and it’s just not worth investing any more into them… It’s nearly impossible to resale these machines. I highly recommend learning how to screen print and save your money. This is a terrible investment based off my experience not opinion. Check out the Facebook group Ricoh Ri100 Ri1000 Ri2000 Owners and see for yourself. 1.4k members

Very easy to talk with. Very knowledgeable.

I had the pleasure of talking with a gentleman by the name of Eduardo Crespo Razo from Ricoh. I was having an issue with my Ricoh DTG machine, and Eduardo took the time to help me try to resolve my issue. He was very pleasant, patient and knowledgeable. Although we couldn't find a resolution, he stayed on the phone with me and tried everything possible to help.

Leslie Grant-Cherry

The team here is phenomenal! Very easy to work with and punctual. These folks helped me in every area and gave me critical insight into to processes and general information. I had a bad clog on the machine and they were very patient and helpful walking me through the process. I am a definite advocate for this team. These people need a raise! This is a team of hard workers and diligent people. Much love to everyone involved and you all have my trust and business.

Eduardo was awesome. He helped me figure out the problem and also followed up with me to make sure it was working. Very pleasant and knowledgeable to speak too.
Thanks again

Ricoh Ri 100 and finisher
I purchased a new Ricoh Ri 100 printer and finisher just over two months ago. Ordering was easy, after that nothing has been good. I was able to set up the printer and run a few prints on my own. I was supposed to get a setup and use call but it never happened. The printer will make about 5 prints before yelling about needing a maintenance cycle. It's constantly down for maintenance and cleaning heads. The print quality looks great but the ink doesn't set for anything. I did heavy and light prints and baked on the high setting for 3x the recommended time and the in still barely sets. After a wash of a shirt the ink is about 1/4 darkness. after 3-5 washes the print looks borderline unrecognizable. I printed on multiple fabric types and get the same result. I am not happy with the purchase.

Ricoh has the Best Techs! I spoke to James Lee a few days ago and told him the issue I was having. I explained everything that I checked on my DTG printer and I also sent him a picture of my artwork to verify it wasn't my design. Without hesitation James told me to check my filters. As usual James was correct and replacement part was only $4. I am so greatful for the amazing Techs and especially James Lee!

Luke G. was quick to help, professional, went above and beyond to make sure my issue was handled efficiently, properly, and with minimal downtime.

He is a trooper and super star. Thank you!

Very patient and thorough to make sure everything was right. Always enjoy speaking with these guys for support.

Ricoh has great service techs. James helped me today and was spot on helping me fix the issue.

Maggie was able to change my order before it was shipped. That made my day!

Quick service and parts shipping.

1st time working with James and he a 5 star too. Never had a bad experience with tech, maybe the machine. James is very detailed and he showed me a new trouble shooting fix.

James Lee was fantastic. I had an error code come up on my Ri1000 DTG printer. He walked me through the issue and helped me fix it. Very patient and knowledgeable. Seems like the tech support has really improved over the past year.

Very helpful with trouble shooting when we need.
This time they went above and beyond to help us resolve the situation.

Technician (James) was a pleasure to work with. Walked me through the removal and installation of my carriage unit. Was very patient, polite and provided detailed instruction/guidance.
Worked with me until not only the part was replaced but that my printer was up and fully functioning.

impeccable service.