Very unorthodox way of doing business. After filling all forms, pay & complete the insurance, they wanted to go through again all the details as if we had not filled any forms and also refused to ad... Voir plus
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Lisez les avis des autres
Good service; good price; good value. Prompt answer of telephone call, and courteous representative. It is so nice not to be placed on hold and in a queue while listening to numerous options to reach... Voir plus
L'entreprise a répondu
Quick phone response, no AI. Real person who spoke clearly and completed the whole process within minutes. The premium was lower than expected and by the time I sat down at the computer, my document... Voir plus
L'entreprise a répondu
Easy to renew, got through to an agent very quickly who was polite and considerate. Received new documents before the call ended by email.
L'entreprise a répondu
À propos de l'entreprise
À propos de RightSure
Écrit par l'entreprise
Let us find the best insurance quotes from a wide range of leading insurers.
We are a friendly team based in Surrey and will help you find the best car, van or home insurance deals.
Our UK based customer service team is on hand to help you through each step of your insurance process. From Aviva to Zurich, we work with some of the UK’s most trusted insurers to get you quality insurance at a price you'll love.
Car Insurance
Our Insurance Specialists will help you save and compare quotes from the UK’s leading insurers.
Get a quoteVan Insurance
Looking for a great deal on your Van Insurance? Whether for personal or commercial use, we’ll help you save with insurers you can count on.
Get a quoteHome Insurance
We protect your happy place. Our Home and Contents Insurance Experts are on hand to compare house insurance from some of the UK’s most trusted insurers.
Get a quoteContact Us
Need some help? Get in touch. Our amazing teams are all based in the UK and ready to help.
Contact UsRightSure Insurance
Écrit par l'entreprise
- We protect the things you love!
- At RightSure, we know your time is precious and is better spent doing anything else than searching for insurance. Unlike some of our competitors, RightSure is not owned by an insurance company, enabling us to offer you greater choice and better value.
Coordonnées de contact
Trident Court, Oakcroft Road, Chessington, Surrey, KT9 1BD, Tolworth, Royaume-Uni
- 020 8545 7764
- post@rightsure.co.uk
- rightsure.co.uk
4,7
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good services
21 juillet 2026
Réponse de RightSure
Hello,
Your 5-star review on Trustpilot made our day! We're grateful for your support and hope to continue exceeding your expectations.
Kind regards,
Mike
RightSure
Réponse de RightSure
Hi,
We are delighted to see your 5-star review on Trustpilot! Your feedback is greatly appreciated, and it motivates us to continue providing excellent service.
Kind regards,
Mike
RightSure
Insurance Updated Easily
Sonny, the insurance rep was polite, friendly and efficient. He made renewal easy and at a reasonable cost.
21 juillet 2026
Réponse de RightSure
Hello,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We're so glad that Sonny provided their usual fantastic service. We will be sure to pass on your kind words.
Kind regards,
Mike
RightSure
The person I spoke to was clear and…
The person I spoke to was clear and precise about everything, and made sure I understood before renewing my policy
20 juillet 2026
Réponse de RightSure
Hello,
We're thrilled to receive your 5-star feedback on Trustpilot. We will be sure to find out who you spoke with so that we can pass on your kind words.
Kind regards,
Mike
RightSure
Everything was fine
16 juillet 2026
Réponse de RightSure
Hello,
Thank you for taking the time to leave a review. We're glad to hear everything was fine!
We do notice the star rating doesn't quite match your comment, though. If there's anything specific we could improve to make your experience a 5-star one next time, we'd love to hear it. And if it was just a slip of the thumb, we'd really appreciate an updated rating.
Thanks again for your feedback,
Mike
RightSure
Easy to use :)
20 juillet 2026
Réponse de RightSure
Hi,
Your 5-star Trustpilot review puts a smile on our faces! Thank you for choosing us and sharing your positive experience.
Kind regards,
Mike
RightSure
Easy communication regarding renewal
Easy communication regarding renewal, talked to a “real” person who was so helpful
16 juillet 2026
Réponse de RightSure
Hello,
We are honoured by your 5-star Trustpilot review. Your feedback encourages us to maintain our high standards.
Kind regards,
Mike
RightSure
First Class
The person who handled my questions was highly professional and knowledgeable.
20 juillet 2026
Réponse de RightSure
Hi,
Thank you for your 5-star Trustpilot review! We will be sure to find out who you spoke with and pass on your kind words.
Kind regards,
Mike
RightSure
Renewal emailed thru with price
Renewal emailed thru with price
5 minute phone call no fuss job done
20 juillet 2026
Réponse de RightSure
Hello,
Your 5-star review on Trustpilot warms our hearts. We'll continue striving to be the best for customers like you.
Kind regards,
Mike
RightSure
Réponse de RightSure
Hi,
Your 5-star Trustpilot review is a testament to our team's hard work and dedication. We appreciate your trust and loyalty.
Kind regards,
Mike
RightSure
Réponse de RightSure
Hello,
Thank you for your outstanding 5-star review on Trustpilot! We look forward to continuing to meet and exceed your expectations.
Kind regards,
Mike
RightSure
Quick efficient renewal of home insurance
Renewal by phone was quick and efficient. No waiting. Mohammed was professional, friendly and quick.
18 juillet 2026
Réponse de RightSure
Hi,
Your 5-star feedback on Trustpilot brightened our day. We're committed to keeping up the good work for customers like you.
Kind regards,
Mike
RightSure
straightforward and reasonable price.
13 juillet 2026
Réponse de RightSure
Hello,
Your 5-star Trustpilot review is like a virtual high-five! Thank you for your kind words and for choosing us.
Kind regards,
Mike
RightSure
Worst insurance provider ever!!
Worst insurance provider ever!!! Avoid!! Avoid!!! Avoid!!! Gave me good price at the beginning. Paid annually full amount. Then received a call where they trayed to get more money then i refused to pay more. Customer service worker Ahmed raised voice on me was rude. Then I just cancel insurance policy one week before it started with promise to refund. And they haven't provided me with good or services refunded £90 less. Explaining that there is a fee for cancelation. Wasted my full day of work, spoiled my mood. I didn't get fee was charged for what??? Policy hasn't even started. Just ripped me off and wasted my time. Its a theft charge me before policy started!!!! You just put your hand in my wallet and stole my money. Now found nice and honest company and cheaper. Not going to deal with teeth's ever. Not RightforSure !!!!
14 juillet 2026
Avis spontané
Réponse de RightSure
Hello,
Thank you for taking the time to leave another review.
As advised in our previous response, you cancelled your policy due to an increase in your premium as a result of information being given incorrectly at the time of purchase.
When you obtained the quote via 'The Van Insurer' you were asked 'Is your van kept at your home address overnight?' which you answered 'Yes'. During the validation call with our Team, it was actually discovered that the vehicle is kept at a different location.
Because this information was incorrect, we had to update your policy, which increased your premium. Had it been given correctly at the time of purchase, the quote would have been priced accurately from the start. Had your policy been allowed to continue unaltered, you could have faced serious problems in the event of needing to make a claim. It is better for you if we check your information at the start of your policy so that if you need to make a claim, it can be handled swiftly and without delay.
When you bought your policy, you agreed to our Terms of Business and confirmed this by ticking a box. The terms state there is a cancellation fee of £25 if you cancel within 14 days, or £55 if you cancel after 14 days. There is also a £60 arrangement fee. All fees are non-refundable.
Cancellation charges are in place to cover some of the costs we incur in setting up policies that are cancelled through no fault of our own. We keep this as low as possible and only apply it to cover genuine costs.
To reconfirm, we hold our team to a high standard and take all feedback on board to keep improving how we support our customers. You feedback has been provided to our Management Team to investigate and resolve the matter internally. Thank you for bringing it to our attention.
Kind regards,
Mike
RightSure
Very fast and clear purchase of my can…
Very fast and clear purchase of my can insurance - and the cheapest.
13 juillet 2026
Réponse de RightSure
Hello,
Thank you for your glowing 5-star review on Trustpilot. We're dedicated to consistently providing you with the best service.
Kind regards,
Mike
RightSure
Réponse de RightSure
Hello,
Your 5-star review on Trustpilot made our day! We're grateful for your support and hope to continue exceeding your expectations.
Kind regards,
Mike
RightSure
Service is good and I can speak on…
Service is good and I can speak on telephone to company other insurance is everything is online
17 juillet 2026
Réponse de RightSure
Hello,
Thank you so much for taking the time to leave us a 4-star review on Trustpilot!
If there is anything we can do to make it a 5-star review, please let us know.
Kind regards,
Mike
RightSure
Customer Service operator did not say…
Customer Service operator did not say what is name was when he answered the phone - not good practice.
17 juillet 2026
Réponse de RightSure
Hello,
Thanks so much for your feedback, we really appreciate you letting us know. Using the number we have on file for you, we've had a listen back to your call from Friday 17th July 2026 at 14:07, and we can confirm our agent did introduce themselves by name right at the start of the call. This is something we always ask our team to do as part of our standard practice and quality checks.
If this was a different call, from a different number, please email post@rightsure.co.uk with your account details and the number you called from, and we'll be happy to investigate.
Should there be anything else we can help you with, please let us know.
Kind regards,
Mike
RightSure
very easy to use the site
17 juillet 2026
Réponse de RightSure
Hi,
We are delighted to see your 5-star review on Trustpilot! Your feedback is greatly appreciated, and it motivates us to continue providing excellent service.
Kind regards,
Mike
RightSure
promptness
19 juin 2026
Réponse de RightSure
Hello,
Thank you for your glowing 5-star review on Trustpilot. We're dedicated to consistently providing you with the best service.
Kind regards,
Mike
RightSure
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