Rito.se Avis 1 655

Réponse : Rito.se

26 févr. 2025

Hej Ann,

Tack för ett trevligt samtal om din upplevelse med garnet.

Jag är glad att slutresultatet blev riktigt bra och att du i slutändan är nöjd med garnet.

Om du har några frågor eller behöver hjälp i framtiden kan du alltid kontakta oss på info@rito.se

Med vänliga hälsningar
Jeppe / Rito

Réponse : Rito.se

18 févr. 2025

Hej Lisbeth,

Jag har undersökt detta ärende och ser att din symaskin har varit redo för upphämtning sedan den 9 februari på det UPS-uthämtningsställe som du har valt.

Jag har försökt ringa dig för att informera dig om detta, men du svarade tyvärr inte. Jag har därför också skickat ett e-postmeddelande till dig med denna information.

Mvh
Jeppe / Rito

Réponse : Rito.se

18 févr. 2025

Hej Maria,

Jag beklagar att du inte har fått något svar från oss angående reklamationen på din symaskin. Det låter väldigt konstigt att vi inte har svarat dig och jag skulle vilja undersöka detta vidare. Detta är dock endast möjligt om du lämnar dina uppgifter, vilket du inte har gjort här på Trustpilot trots min tidigare begäran.

Om du skickar dina uppgifter till info@rito.se kommer jag att se till att ärendet tas om hand.

Med vänliga hälsningar
Jeppe / Rito

Réponse : Rito.se

27 janv. 2025

Hi Paul,

I am sorry to hear that you have had this negative experience with Rito.

I have investigated this matter and this is what I can conclude:

1. It is unfortunate that your package was delivered untimely, but we did not at any time promise that your package would be delivered before Christmas.

2. When reading the e-mail correspondance you have had with our customer service team you never mentioned anything regarding a lower price at a competitor. We are more than happy to offer your the price difference in form of a voucher if you provide a link for the product at the competitors' website.

3. It is very unfortunate that UPS was not able to deliver your package at your home address as ordered. When UPS encounters problems when delivering a package they will bring it to the nearest pick up point. From there on we can request UPS to do a second delivery attempt at your home address, but since we were not informed about this failed delivery attempt, we had no chance of making this right.

4. I apologize for the waiting time on the phone for our customer service. All customers are offered a callback after waiting for 2 min. and if you accept the callback, you will keep your place in the phone queue. As far as I can see you did not accept a callback.


Is it correct that we have offered to reimburse the cost for home delivery. However, in your most recent email you mention that we forced you to order a taxi to go and collect your package. I disagree with this as we have never forced you to do such a thing. We would gladly had requested UPS to do a second delivery attempt at your home address. It is fully your own decission to order a taxi to go and collect your package.


With all this said I understand that this expeirence has been far from satisfactory thus I have tried to call you several times to see if we can sort this matter out. Unfortunately, you have not answered my calls. Therefore I have send you an e-mail hoping that we can schedule a conversation regarding your experience.

Best regards
Jeppe / Rito