R&M Furnishers Avis 

Although the product is nice and well made there was no communication on when the delivery would take place. It just arrived!!!! I've seen comments like this before so perhaps its time to take notice

Lovely storage box for my bedroom. Solid and well made. Arrived when stated. No problem with it at all.

Quick delivery for bulky item. Good communication. Great price

quick and efficient, great product!

Very happy with the product, would recommend and also happy with the service provided (dealt with a delivery issue promptly)

The item is too heavy and cannot support itself properly on its own legs - this is before anything was stored in it. I contacted R&M Furnishers to make them aware but received no answer. A reply came from a number attributed to a plumber and this was my sole point of contact going forward. I was called a liar, told I would be liable for return postage and generally treated in a rude and unprofessional manner. The man on the phone didn't ask for any proof, his responses were aggressive and he wouldn't confirm his return policy. I advised that the furniture was not fit for purpose, was unsteady on its own feet and not as described. He insisted that I would be liable for return costs. This toing and froing carried on and he suggested I attach some leg mounts that he would send me from Amazon. This piece of furniture that already needed fixing had been in my possession for 4 days and I had highlighted the issue to them within 7 days as per their policy. Unexpectedly he texted me saying tell me when it is boxed up and I will collect it. The shop is in Yorkshire, I live in North Wales, I asked who would be picking it up and when I could expect a refund - no answer. I again asked when I could expect a refund, he said box it up and I will pick it up. His refusal to confirm the refund policy, lack of consistency or productive communication and general attitude made me very uneasy that I would see my money again. I agreed to the leg mounts, he said they would be delivered the following Monday, they weren't, they came later in the week. I attached the leg mounts and then went on a 3 week holiday. We have been home just over a week, I woke up this morning and found one of the legs has snapped off, not fixable. To be clear, this is a £195 piece of furniture that is unusable less than 2 months after I took ownership of it. It was bought (and advertised as) a blanket box but was unable to use it as such. Avoid, avoid, avoid!!

We were looking for something that is not a cheap import from Asia. We got an impression that we had found some decent furniture for a reasonable price.

When it arrived, it certainly *felt* like a cheap import from Asia. We didn't like it at all, poor materials, poor finish, poor design.

When we decided to return it, I got no reply from customer service. I tried chat and got a rude reply like "the address is on the shipping label". It was there and I was just lucky I still had it. I sent it back, spent £75 on postage. It was delivered to them and I never got refund. No replies to my e-mails. In the end, I got my bank involved and got my money back.

Fun fact - on the other side of the shipping label, which was printed on used paper, was *Chinese* text. How only did it get there...?

My ottoman arrived and it was better than expected and delivery was quick, great purchase

Quality ottoman at a great price.
Fully assembled apart from feet
5 Stars..

Omg, I’m thrilled to pieces with my new ottoman, delivery was very quick too. Highly recommended x

Bought a 5ft Ottoman box. Easy to choose from website. Swatches sent through rapidly with a very quick email confirmation from from their customer service team to give confidence that they were on their way. This enabled us to choose quickly and confidently. Product was delivered in the time window indicated at order time. Nice looking product, looks smart in the bedroom, images on the website are good representations of the actual product. It seems reasonably robust, with solid wood base/frame and 4 hinges on lid. Nice finish on the inside as well as the outside. There was one very minor dent in the front edge of the lid and the internal screws from the lid supports were sticking out a bit which may snag on sheets etc stored in box, but we can cover these with tape to avoid problems. These very minor things are tolerable for us considering the price point and the time from order to delivery. A perfectionist may not have been happy.

Delivery on time. The storage bench arrived in excellent condition and assembled.

Item as described fast delivery perfect

Lovely ottoman seat

The storage bench looks great and very sturdy. Communication over delivery could've been better. We were luckily in when the drivers arrived but an email would have been useful

Efficient delivery. Love the product.
Just what I was looking for and the sample service was spot on for deciding the colour. Thank you.

Easy ordering, good representation of colours on website, reasonable prices, speedy delivery

Fast delivery, good service and nice product.

Easy to purchase, quick delivery and product as described, very happy.