Rock and Roses Supplements Avis 

Prompt reply, professional, efficient and kind. What more could you ask for.

My order was a little complicated but the response rate and follow up were excellent.
I highly recommend

This product really works. Not a single infection since I started using these. Always dispatched on time so I don't run out.

Great company and product, seems to work for me. Delivery is always on time and im kept up to date all the way.

Best supplements on the market without a doubt!

I returned to Rock&Roses for Glow Powder Marine collagen cause simply put it works the best for me. And they only sell quality products.

I have had many supplements over the years and finally I found one that makes a real tangible difference. Greta product and a really affordable price.

Fundamental to my daily health routine. Getting older so require to support body with correct vitamins and minerals

Sent me tablets that made me badly .so sent them back could not get a refund

Edit:

Thank you for your response and I’m not sure if you truly went through your emails. Your team has at no point explained that I need to return both bottles more even they emphasise that I need to return the unopened bottle. I had to throw the opened bottle away as i could not use it. I hope you understand as a business how important is to clearly communicate to your customers and if you have communicated the wrong information then that should be on you. Not on my money. I would have happy sent both bottles back if you would have said so.

Here’s the email you sent me:

Hi Nicolae,

I genuinely appreciate your feedback and understand your frustration regarding our return policy. Your health and satisfaction are indeed important to us, and I’m sorry to hear that you’ve had a negative experience with our product.

Our returns policy, which has been in place for over four years, is designed to ensure the safety and quality of our products for all customers. We strive to provide a fair and transparent process, which is why we offer a 90-day money-back guarantee. However, this guarantee applies primarily to unopened products to maintain our commitment to quality and safety.

I understand your perspective about trying a product before determining its suitability, and I truly empathise with your situation. Since you have one unopened bottle, we can certainly process a return for that item. For the opened bottle, while I cannot guarantee a refund, I encourage you to reach out to us with any additional concerns or feedback you may have about your experience.

To clarify, if you return the unopened bottle, you will receive a refund of £29.99. Unfortunately, the opened bottle cannot be refunded due to our policy.

If you would like to proceed with returning the unopened bottle, please let me know, and I will assist you with the next steps. Your satisfaction is important to us, and I want to ensure we address your concerns as best as we can.

Thank you for your understanding.

Also to top it off the last email you sent me was to return both bottles unopened to get a £29.99 refund when I paid £44.99 for them:

Hi Nicolae,

Thank you for your patience and for bringing this to my attention. I understand your frustration regarding the refund amount, and I sincerely apologise for any confusion caused by our previous communications.

To clarify, the £29.99 refund was contingent upon returning both bottles unopened. Since one bottle was opened, we can only process a refund for the unopened bottle, which is priced at £15. This policy is in place to prevent misuse of our promotional offers, as we have experienced instances where customers have attempted to return the higher-priced item after opening the promotional one.

I understand this situation is not ideal, and I truly appreciate your understanding. If you have any further questions or would like to discuss this matter more, please feel free to reach out. Your satisfaction is important to us, and we want to ensure you feel heard and valued.

--

Best Regards
Mayoor
Rock and Roses Supplements

DO NOT BUY AS IF IT DOESN’T WORK YOU DONT GET YOUR MONEY BACK. Absolutely horrible experience with the product and with customer service representative Mayoor. I have bought 1 bottle of vitamins for men at £29.99 and was offered another one at half price. Since I was committed to take them I went for the second one as well. A week on and I was experiencing nausea, vomiting and strange symptoms and decided to stop them. I have contacted customer service and explain the situation looking for the 90 days money back guarantee. It’s a scam because you only get the money back if you do not open the bottle. How are you supposed to know whats in it and if it works if you do not open it? Is like buying mouldy bread and the supermarket doesn’t care because you opened it. After lengthy emails between me and Mayoor he/she was adamant that i won’t get my refund but agreed in writing that upon returning the unopened bottle I will get the £29.99 which I paid the first time because they do not accept returns for opened products. I have returned the opened bottle and what do you know? I got only the £15 return from my second purchase. When I sent the email back Mayoor told me that they only refund the lowest item even if he/she confirmed in writing that will be £29.99. Moreover told me that if I want my £29.99 back I should have returned both bottles unopened for which I paid £45. Great business model. Incompetence on multiple levels. When I explained that this is not how it works I got ghosted and no answer to my emails. I will be taking this further to the relevant authorities as the company is a joke.

Well 1st time user and was off to a bad start as Royal mail failed to deliver to my address! The support team at Rock and Roses were helpful and understanding and very quick at resolving this problem. I am now at the beginning of this journey and look forward to seeing good results.
This company certainly has their customers at the forefront of the business.

(Probiotics for Digestion Delayed Release)
I am only taking these because I bought them for my husband but then he decided he didn't want to take them and I didn't want to waste the bottle. (I don't have gut problems) But after a week or so I am finding that I have an incredible amount of energy, which I did not have before I started taking them. I am 68 and female. I don't know if this is just a coincidence but I thought I would report it on here.

Supplement didnt work for me, item returned as adviced, this was on the 07.10.25, still have not received my refund, spoke to a customer advisor via email and two days ago she said it will be in my bank in 1-2 days. Well well, still havent got my money. Shocking refund process. Would not use them again. Please dont bother to reply, I won't be removing this review.

Have found the women’s probiotics brilliant! I had a query regarding long term use and I was contacted back almost immediately! Fantastic customer service and product. Only thing that would make this product better would be to include long term use information. Maybe a flyer or QR code on the bottle? Thank you! Will be ordering again.

Thanks very much for resolving my issue, much appreciated.

Easy to order, quick delivery. Have been taking the probiotics for a week, I am certainly feeling better in myself.
Good value for money

I am sleeping better and have more energy

This might seem like an exaggeration but I can honestly tell you that this Magnesium Complex has changed my life. I have suffered from chronic Restless Legs Syndrome for years. I had been taking prescription drugs to treat the symptoms but it had got to the point where the drugs were actually making it worse not better. I was having symptoms that were lasting longer and longer and very severe. A couple of friends had both recommended taking magnesium. I searched online and found Rock and Roses. I ordered 1 months supply of the delayed release Magnesium Complex and the change was insane. I have been taking it now for 3 months and during that time I have only had half a dozen nights where my sleep has been disrupted by symptoms and when that has happened the symptoms have been mild in comparison. Previously I had nights with no sleep whatsoever because my legs would not keep still. It was ruining my life but not anymore, and all thanks to Rock and Roses.

The best customer support experience I've ever re

Only been using this collagen for 2 weeks and I’ve already noticed the difference in my skin, so soft, smooth and hydrated now!
Delivery was super quick too