Rock and Roses Supplements Avis 

264
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I have purchased 6 bottles of biotin and the best before dare they advertised on the website was for 2028 When I received them the date was 2027 I’ve emailed them several times and asked for a pre... Voir plus

Noté 5 sur 5 étoiles

Some time ago, I developed a very unpleasant medical condition which subsequently cleared up after specialist treatment. I was advised by my NHS consultant that it was likely to return. I did some on... Voir plus

Noté 5 sur 5 étoiles

I have a regular supply of multi-vitamins for women. What I really like about this company is the fact they let you know in advance when your next order is due and give you the option to delay it or c... Voir plus

Noté 5 sur 5 étoiles

Love the Biotin capsules, quality product, easy to swallow and no bitter aftertaste. I have used these for a year. My nails and hair have benefited a huge amount from taking them. I would defo recomme... Voir plus

À propos de l'entreprise

  1. Magasin de vitamines et compléments alimentaires

Écrit par l'entreprise

We're a vitamins and supplements brand in the UK delivering high potency beauty supplements. All our supplements are manufactured in the UK to a high level of quality and efficacy and we pride ourselves on fast responsive customer service.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

264 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 55 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,3

Tous les avis

(264)

121 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing supplement

Only been using this collagen for 2 weeks and I’ve already noticed the difference in my skin, so soft, smooth and hydrated now!
Delivery was super quick too

17 octobre 2025
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Réponse de Rock and Roses Supplements

Thank you for taking the time to share your feedback. We’re so pleased to hear you’re already noticing results with our Glow Powder — softer, smoother, and more hydrated skin is exactly what we aim for! We’re also glad your delivery arrived quickly and that your experience has been such a positive one.

We truly appreciate your support and look forward to seeing your results continue to grow over the coming weeks.

Noté 5 sur 5 étoiles

THIS PRODUCT REALLY HAS CHANGED MY LIFE! This is not click bait, I promise. I'm so so happy.

As someone who has suffered from monthly or bi-monthly reoccurring thrush since I was 18 years old (now 35), yes that's right, 17 years or reoccurring thrush, I can assure you I've tried EVERYTHING to stop getting it. Nothing has ever worked, until I started taking this Probiotic...

I've been to the GP so many times, asked to be referred, to only ever be palmed of with more tablets. I've taken so many courses of Fluconazole I'm surprised I still have a liver. It got to the point where I would be told to take one a day for a week, then take one every 3 weeks to try and avoid getting it, but even that stopped working. Then my partner found me this Probiotic online, and not only have I not had thrush in the 3 months I've been taking it, but I can actually FEEL the changes down there. It honestly feels the healthiest it ever has, and I feel so much better for it, both physically and mentally. It really did take a huge toll on me and my relationship. Everything used to irritate it, and it would get touchy at the slightest thing, which had a huge impact on my sex life too. I'm not exaggerating when I say all of those issues have now gone.

I've waited 3 month to make sure it is working, but I feel I can finally say now without a doubt that this product has absolutely changed my life, and I will forever be your brand ambassador. I tell everyone about it. And if you ever decide to close your doors, please let me know so I can purchase a lifetime supply!! Thank you so much for changing my life for the better, I will be forever grateful for your product. I know there are many more people out there who could benefit in the same way, and I hope they find you. I will love you forever!!!

15 octobre 2025
Avis spontané
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Réponse de Rock and Roses Supplements

Thank you so much for sharing such an open and personal review. We’re genuinely moved to hear how much our Probiotic has improved your wellbeing and quality of life after so many years of discomfort and frustration. Stories like yours remind us exactly why we created this product — to offer real, lasting relief and restore confidence for those who have struggled to find answers elsewhere.

We’re truly honoured to have earned your trust and loyalty, and it means so much to know that you’re feeling healthier and happier again. Thank you for helping to spread the word — we couldn’t ask for a better advocate for Rock & Roses.

Noté 3 sur 5 étoiles

Sneaky subscription

Out of several products reviewed, Rock and Roses Supplements came out on top. I made a purchase of £30 via PayPal for one month's supply of vitamin supplements.

Then while looking on my PayPal reoccurring payments noticed a new monthly payment had been added.

This was surprising because I hadn't selected this as an option when placing the order. I am a new customer and wanted to try the product first.

Not sure why they would do this because it seems all a little back handed.

2 octobre 2025
Avis spontané
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Réponse de Rock and Roses Supplements

Hi Simon,

Thank you for reaching out to us! I understand that you have questions as to why you have been enrolled into a subscription.

When you placed your last order with us which was order number : 55547), you selected the "Subscribe and Save" option and were charged £26.99 which is the Subscribe and Save price. We also have a one time purchase option for customers who do not want to be enrolled into recurring billing.

If you have any questions or need further assistance, feel free to reach out to us by reaching out to hello@rockandroses.life

Noté 1 sur 5 étoiles

Buyer beware

Never signed up for repeat orders just charged me £96 for 6 more packets. Then when you try and cancel the subscription you never signed up for it’s like a mine field. Beware when buying look out for the small print. Utter joke

24 septembre 2025
Avis spontané
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Réponse de Rock and Roses Supplements

Hi Simon,

Thank you for reaching out to us! I understand that you have questions as to why you have been enrolled into a subscription.

When you placed your last order with us which was order number : #48687, you selected the "Subscribe and Save" option and were charged £95.95 which is the Subscribe and Save price.

We also have a one time purchase option right under the subscribe and save option for customers who do not want to be enrolled into recurring billing and the pricing of that is different at £119.19

If you have any questions or need further assistance, feel free to reach out to us at hello@rockandroses.life

Noté 5 sur 5 étoiles

Great company to deal with!

Rock and Roses are a great company to deal with their multivitamins for women have made a big difference t the way I feel. Highly recommend!

8 septembre 2025
Avis spontané
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Réponse de Rock and Roses Supplements

Thank you so much for your kind words and recommendation. We’re delighted to hear that our Women’s Multivitamins have made such a positive difference to how you feel. Providing high-quality supplements and excellent service is at the heart of what we do, so it’s wonderful to know your experience has reflected that.

We truly appreciate your support and are so pleased to have you as part of the Rock & Roses community.

Noté 5 sur 5 étoiles

Bladder health care

I purchased the supplements for bladder health. I have bladder problems and research told me this kind of supplement could help. Then I looked up the reviews and yours came top. I have been taking them for a month now and I do feel more comfortable in that area.

1 septembre 2025
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Réponse de Rock and Roses Supplements

Thank you for sharing your experience and for choosing Rock & Roses. We’re so pleased to hear that you’re already feeling more comfortable since starting our supplements for bladder health. It’s always rewarding to know our products are helping to make a positive difference.

We truly appreciate your trust in our brand and your kind words about your experience so far — wishing you continued improvement and good health ahead.

Noté 5 sur 5 étoiles

Great service and brilliant…

Great service and brilliant supplements. Have been buying from this company for years and they never let me down. Orders arrive promptly and all issues resolved quickly.

27 août 2025
Avis spontané
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Réponse de Rock and Roses Supplements

Thank you so much for your continued support and loyalty over the years. We’re truly grateful for your kind words and delighted to hear that both our service and supplements have consistently met your expectations.

Providing reliable quality and prompt, friendly service is something we take great pride in, and it’s wonderful to know your experience reflects that. We look forward to continuing to support your health journey for many years to come.

Noté 5 sur 5 étoiles

Really impressed with their collagen…

Really impressed with their collagen product. Have noticed skin is a lot smoother and shaving is now so easy. The blade just clean takes the hair away. Did not think as a man I would be using this product but it really has worked wonders!

26 août 2025
Avis spontané
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Réponse de Rock and Roses Supplements

Thank you for taking the time to share your feedback. We’re delighted to hear that our Glow Powder collagen has made such a noticeable difference to your skin and grooming routine. It’s great to know you’ve experienced such positive results — many of our male customers are pleasantly surprised by the benefits too!

We truly appreciate your trust in Rock & Roses and are so pleased the product has worked so well for you.

Noté 5 sur 5 étoiles

Great supplements

Great supplements. I order from multiple categories. Multivitamins for Women and Magnesium and both work wonders for my energy and sleep.

21 août 2025
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Réponse de Rock and Roses Supplements

Thank you so much for your kind words and continued support. We’re delighted to hear that both our Women’s Multivitamins and Magnesium Complex have made such a positive impact on your energy and sleep. It’s always wonderful to know our products are helping customers feel their best every day.

We truly appreciate you choosing Rock & Roses and look forward to supporting your wellness journey for years to come.

Noté 2 sur 5 étoiles

Their probiotic left me feeling sick…

Their probiotic left me feeling sick even after taking after eating, with lots of water. Very unusual after a few days break and trying again same sick feeling in my stomach and acid reflux. Also the packaging is ridiculous- the bottle is ridiculously big the tablets don't even come to the quarter level. If I could send it back I would.

9 août 2025
Avis spontané
Noté 5 sur 5 étoiles

I like it

I have been using the glow powder for about 8 months now and I do like it. The biggest improvement I notice is to the joints - I had a long lasting slight pain to my knee when taking stairs and now this is mostly gone - only coming back when I get really tired. I also have noticed softer skin - but this could be because I am drinking more water with this supplement. Due to some stressful months I have also started to loose hair, the supplement did not prevent this from happening but I do think it helped containing the damage. I didn't like the taste of the coconut flavoured one, but the peach one I find quite pleasant. Price is competitive and from your account you can manage the scheduled delivery and push it back or take forward if you need to. Do not expect miracles, it will not erase your wrinkles and you won't glow as such, but together with an healthy diet and life style I find it helps. Ohh and you want to be consistent, when I stopped it for a week I felt I lost its benefits.

11 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Ordered bottle of Biotin on 16th July

Ordered bottle of Biotin on 16th July. Payment sent. Received a reply confirming my order. Since then, nothing. The silence is deafening. Emailed 4 times. Customer Service is a joke. It's non existent. Fobbed off by being referred to their tracking system which simply says that they've received my order. Have asked for a refund but have heard nothing. They have my money but I have not received what I've paid for.

16 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

No way to contact them or cancel an order!

Honestly, their product is bad, let me start with that, but their services are horrendous. It’s so confusing and almost seems a bit shady how they advertise such a low price, then you go to order and it’s a different price, then you realise later that you’ve accidentally ordered but you’ve got a subscription, which means you’ll get charged without any notification from them, with a smaller order you kind of let it go because you have as there’s no way of cancelling with them. Their email team doesn’t get back to you till a week later. So the product gets delivered and you think what can you really do, but then on other occasions you get charged a significant amount of £90 and above which then you can cancel as well, because they don’t provide you a way to do so, the phone number is incorrect which is convenient. I’ve emailed them 3 times for just this order, and they haven’t bothered checking it but they have obviously managed to ship the order. The last time I ordered, I waited 2 months for the product to be shipped, as their reply every time was “the current batch is about to expire, so we’re waiting to ship out the new batch”. So you obviously do not get any notification to say that we’re out of stock with this product so you will have to wait a month or two but this time round, the product is shipped within hours, just because you e asked for a cancellation. Absolute waste of time and money.

31 juillet 2025
Avis spontané
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Réponse de Rock and Roses Supplements

We're genuinely sorry to hear about your experience and appreciate you taking the time to share your feedback.

First and foremost, we never want any customer to feel confused or frustrated when ordering from us. Our aim is always to be clear about pricing and subscription terms, and we understand that if this wasn’t your experience, that’s something we need to address.

We’d like to clarify that all subscription options are clearly marked at checkout, including the ability to choose a one-time purchase instead. Subscription confirmation emails and renewal reminders are also automatically sent ahead of each order, so if these didn’t come through, we’d be happy to investigate further.

We’re also concerned to hear about the delays in our response time and the difficulty you’ve had reaching us. That’s not the standard we set for our customer support team, and we’re actively working on improving our response times.

Regarding your recent order: if you’ve requested cancellation and the item was shipped before we could process that request, please reach out to us again referencing this review and we’ll do our best to resolve it promptly.

We take your feedback seriously and are reviewing your case internally to ensure the necessary improvements are made. Please email us directly at [insert support email] with “Trustpilot Review – Urgent” in the subject line so we can prioritise your request.

Kind regards,
The Rock & Roses Supplements Team

Noté 1 sur 5 étoiles

PLEASE AVOID THIS COMPANY ITS A SCAM

PLEASE AVOID THIS COMPANY - THEY WILL SCAM YOU.
I ordered several months supply of collagen powder to be sent on a reoccurring basis. After initially trying it, I found the taste to be awful and very synthetic. I cancelled my subscription and returned an unopened box of powder which cost me £95. I returned it in accordance with the return instructions and sent the return by tracked post. They never processed my refund but I could see from the tracking that it had been delivered. I have attempted multiple times to contact them about my refund and they simply ignore my emails. I have today now commenced proceedings via the ombudsman to recover the £95 plus compensation. Absolutely disgusting and I have no doubt they would have sold on the product I returned. Please avoid them - it is not worth the hassle if you need help.

UPDATE: Response from the company below is a complete lie. I have received their auto reply from Mamoor when emailing so I know they have recieved my emails . The emails also have my order number in the subject line. Just more lies - please don’t be scammed like I was. Also no offer to help resolve below speaks volumes!

31 juillet 2025
Avis spontané
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Réponse de Rock and Roses Supplements

We’re very sorry to hear about your experience and truly regret that you feel this way.

We want to be completely transparent in addressing your concerns. After reviewing our records, we have no trace of any returned item or refund request under your name or email within the past year. This is the first time we’re hearing from you about this return, and we take such claims very seriously.

Our returns process is clearly outlined and we do require customers to contact us before sending items back, so we can authorise the return and ensure it’s properly tracked and linked to your account. Without prior communication or a return reference, we’re unfortunately unable to locate or process unauthorised returns—especially when a significant amount of time has passed.

We would never resell a returned product, and any unopened returned goods that are received within the valid timeframe are processed for refund promptly once verified.

Noté 5 sur 5 étoiles

Amazing customer service

Rock and roses went above and beyond to help me sort out some delivery problems.
They were very helpful. I would definitely recommend.

16 juillet 2025
Noté 1 sur 5 étoiles

I have previously wrote a review below…

I have previously wrote a review below regarding my probiotic order, which they did respond to but it has now been declined so I can’t return the probiotic as you apparently can’t return probiotic even if they have been unopened and within there 90 days period. I would avoid this company they say you can return within 90 days they don’t say it depends on what you order misleading. Will not use this company again or recommend them.

1 juillet 2025
Avis spontané
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Réponse de Rock and Roses Supplements

We’re sorry to hear you feel this way and appreciate you sharing your concerns. To clarify, your return has not been declined — we simply haven’t received the item back. As outlined in our Returns & Exchanges policy, returns must be sent to the address provided, and we’re happy to accept unopened items within the stated timeframe.

We’ve also checked our records and cannot find any direct communication from you requesting assistance with this return. If you’re still seeking support, we’d really like to help resolve this for you. Please reach out to our customer care team at, and we’ll make sure this is handled swiftly.

Noté 1 sur 5 étoiles

Sham of a company!!

Order the womens multivitamins which is supposed to contain 60 tablets and it's just arrived and there's no seal on the bottle and it only contains 35 tablets!!
They still charged me full price for half the quantity and like other recognised reviews there's no customer service phone number just a email which probably gets deleted.
Wouldn't recommend buying from these crooks ever!!!

23 juin 2025
Avis spontané
Noté 4 sur 5 étoiles

improvement in bowel movement

I noticed a significant improvement in my bowel movement since starting the supplements. I now have a bowel movement at least once daily, a considerable change from my previously infrequent movements. While my stool consistency isn't yet ideal, it has noticeably improved, and I am hopeful it will soften further with continued use.

10 juin 2025
Noté 5 sur 5 étoiles

IBS symptoms so much better!

Absolutely brilliant! I suffered with IBS symptoms for years and within a month of taking these my bloating and discomfort has reduced by about 80%. The delayed release technology really does make a difference - no more stomach upset. Can't recommend highly enough

26 mai 2025
Noté 1 sur 5 étoiles

Potential contamination ignored

Bought first purchase of 6 tubs of multivitamins. 4 of them have no seals on the tubs. I only requested a swap, nothing more, but was told the seal is only put there so the lid screws on okay so no action offered. I explained that after I found the seal broken on the first tub, I checked the rest. Despite 4 having no seals I was told opening the lid rendered them ineligible for return. I was told that the production video would be checked etc. I have had no further communications from this company. They are very aggressive with an appalling, cavalier attitude. I binned the unsealed ones in case of contamination and strongly recommend not using this company, just in case you a problem .

14 mai 2025
Avis spontané
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Réponse de Rock and Roses Supplements

Hi Michael

All of our products are sealed with both an inner seal (to secure the contents) and a tamper-evident plastic seal over the screw-top lid to ensure safety and product integrity. You confirmed that all six tubs arrived with their outer tamper-evident seals fully intact, and you removed all of them to check the inner seal meaning the products could not have been tampered with prior to opening.

These seals are applied during manufacturing immediately after each pot is filled, so any interference would have been clearly visible—something you acknowledged was not the case.

Despite this, and despite the repeated abusive messages sent to our team before we provided return instructions on May 16th, we were still willing to resolve the matter in good faith by accepting a return. Since then, we’ve neither received the returned products not heard back from you. You chose to throw the products away instead of return them. Further more our return details are clearly in the footer of our home page.

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