Rock and Roses Supplements Avis 

Not contactable as the email I had to google keeps returning as an error.
No telephone contact & Resolver cannot find one either.
Using Probiotic for Her.
Directions says Take 1 capsule daily.
Nutritional Information says Daily serving Size 2 capsules.
Trying to ascertain which of these are correct.
Not confidence inspiring when different doses appear on the same bottle & Company not readily available to clarify

Excellent customer services, the package arrived with a small puncture and they sent me another one straight away without questioning. Thanks.

Would give their glow powder 5 stars purely on the basis that within 3 weeks of regular usage my face feels a lot smoother and shaving is an absolute dream. I used to cut myself shaving every time but the beard just comes off as the hair is softer and less like stubble. This alone is a game changer!

I ordered and paid for 6 weeks worth of supplements. When I chased up having not received the order, I was only then told that they had run out of some of the supplements and the order would only be delivered in a further 2 weeks time.

Just pretty poor service really

As a 60-year-old woman, I’ve tried my fair share of supplements over the years, but Rock and Roses Supplements truly stands out! Their products are top-notch, and I can honestly say I’ve felt a real difference in my energy levels, digestion, and overall well-being since using them.

What impressed me even more was their customer service. I had a few questions about which supplement would be best for me, and their team went above and beyond to provide helpful, personalised recommendations. They were patient, kind, and incredibly knowledgeable, making me feel valued as a customer.

It’s rare to find a company that not only delivers high-quality products but also genuinely cares about their customers. Rock and Roses Supplements has earned my trust, and I’ll be a loyal customer for years to come. Highly recommend!

Fantastic product and customer service from the team at Rocks and Roses. Royal Mail lost my parcel and they immediately shipped out a replacement within 24hrs no questions asked. Gets a 5 stars for me!

Tried ordering a one off monthly product.. This was to try it. I would if been positive carried this forward. However after my expected delivery date came and went, I re checked my order and noticed id been put on a rolling order.. a bit of a pi*s take as id not even received my original order.

So I emailed them , and got a pretty snotty reply. And not even a mention of my refund as product not received. Still never received item or refund. Disgusting customer service. Accidents and mistakes happen , but to me the mark of a good company is how they react and deal. Sad to say I find these to not be a good company. Gutted as would love to have seen if item could of helped me...

update having reached out to offer my refund I appreciate.. but shouldn't have to complain and leave a poor review to receive this....

I have been receiving one less pouch for my last two orders. I unfortunately did not raise a complaint the previous time but as it happened again, I took it up with them. Please see the images of their conversation only to then decline the extra pouch. You have robbed me of over £50

I have been taking Rock and Roses Glow powder for the last 4 months and have noticed a huge difference to my skin, hair and nails. I used to also suffer discomfort in my left knee when bending, but am not experiencing this anymore. I have tried 3 other popular Collagen powder and liquid before but this is by far the best and definitely does what it says. I highly recommend.

Rock and Roses make the best supplements,I have been using the collagen for long time ,Well over a year .
The results are impressive I am a a few months short of 64 ,my hair and skin look great my brittle nails are much improved ,and of course it’s good for bones too
I can’t sing the praises enough.

Do not order from this company. I ordered supplements from them on January 3rd, payment taken on January 6th and still have not received the goods.
I still have had no response to my two emails about this.

I have had recurrent UTIs that don't always test positive. My consultant told me to use probiotics targeted to urinary problems. Rock and Roses probiotics have worked for me. It's not clear how they came up with the formula, there may be identical products out there sold or packaged differently, but the fact it that these ones have sorted the problem. I started with two a day, now reduced to one a day.

In the past 18 months I had a lot of UTi,s so for 3 months I used Rock & Roses Probiotic for. Urinary and Vaginal health. 1 tablet daily. I am pleased to say since taking them i have had no problems.

If I could give this company minus stars, I would. End of November I started doing some research on collagen products and a comparison report that seems reputable and had a seal of ‘tested’ approval recommended the collagen supplements for this company. The only con to the pros was often their products were out of stock. If only that had been the worst.
I tried to use their ‘black Friday’ discount and decided to go for 6 months to fully try the supplements. I paid for this and it, as is the case with a lot of these supplement companies, made me commit to an ongoing rolling subscription. I accepted this and set a reminder in case I didn’t like them to switch the subscription off. Upon finalising checkout, their website directs you to a very confusing page that looks like you have not completed payment, and you can benefit from an even bigger discount. Inadvertently I pressed, only to realise they had duplicated my 6 month order. Initially I thought poor checking out design, but now I think it’s deliberate.
I logged into my account, there are no contact details other than a generic queries email address. I tried to cancel my order. I tried to halt it, skip it, anything. No way to physically stop this. I’m talking 2 minutes after placing it.
Shopify wouldn’t let me do anything and directs you again to the generic email.
I therefore emailed them and asked to cancel the duplication. While I was sending this I got a message saying they didn’t have the flavour I wanted.
I then emailed back referring to their email and my own and asked them to cancel the original and duplicate orders, as I was not happy with this first experience and didn’t need this much faffing moving forward.
They replied saying they’d cancel the duplication but not the original as it had already been shipped (it had not been more than 45 mins from the order being placed).
I saw 3 subsequent emails, one saying to forget about the flavour email as they did have it. And then other two with a notification of a refund for the duplicate orders. So I left it as it was and stopped any subsequent rolling subscriptions.
A week and a bit later I realised I’d not had a notification about this being shipped. Let’s not forget they couldn’t cancel the original order because it had been ‘shipped’ or expedited/processed.
I emailed asking for the whereabouts of my order. Suddenly 3 minutes later I saw an email confirmation for shipment but nothing more. I replied and asked if they could say a reason and told them their customer service was terrible. They replied saying they’d been waiting for me to confirm the refund. I said I received more than one email confirming a refund, and didn’t think anything further was needed. I added that I’d had them recommended and would have to give feedback of their broken processes and strange charging practices. To which their reply was to never order from them again as they didn’t need customers like me (WTH?!). I replied saying I was not planning on ordering again as they were appalling and they had the gull to send this message:

‘Honestly the IQ of some people on this planet never fails to amaze.

(Quoting my email)What’s happening with the collagen supplement that you have taken money already for?

What did you think was happening with it? You bought a product online, it gets shipped after you place the order. It doesn’t just sit there waiting for you to pick it up.’

What kind of supplement business treats new customers like this, blaming the customer for their shortcomings and broken processes and then proceeds to insult them?
Avoid. Avoid. Avoid.

Update 8/Dec24
I’ve received the parcel with 6 months supply collagen today, and meanwhile the exchange of emails with this company has been beyond inappropriate. Not only are they now claiming to sue me for defamation in account of my review in trust pilot posted 2 days ago, they’re accusing me of fraud when I said I’d request a chargeback because they assumed I would ask for a chargeback without returning the items. I have no intention of consuming the items received today, as their behaviour is not giving me ‘trustworthy’ as a message. I will return them and request a refund with evidence but judging from other comments here, I may not get says refund.
They’re now threatening that this ‘is about to get very expensive’ for me. How’s a business allowed this kind of behaviour?

Update 10 Dec 2024
I have requested a return via their website, offering to send the items back and I’m not sure if I have to wait for their response, as it says to wait for it, or I can send the items back at my own cost and for this seller to potentially refuse the return and not only lose the money I paid but also the postage money. Tempted to just keep the product, lose the money and never hearing from them again, to avoid being emailed past 11 pm on a Sunday night.

Quick delivery, had an issue with a missing flavour but emailed and they've promised to resolve quickly so at the moment I have no complaints. Will see how the product works for me and hopefully see some good results!

I have only had these for 2 weeks so far, with my dreadful history I intend to wait at least 4 weeks before giving a definite thumbs up. But…… I have suffered cramps & horrendous diarrhoea 2 or 3 times a week prior to trying these, so far I have only had 1 episode during the last 2 weeks so, all I can say is "yes I think they are helping" "watch this space" The tablets although large are capsules, very easy to take, the delivery was excellent

It's wonderful when you have great customer service. This company really stepped up when the delivery company didn't turn up with the product. Thank you Rock and Roses, you really rock!

Wonderful product which I have purchased a few times now.
My recent order did not arrive as scheduled due to a problem with the courier. Customer service by Mayoor was excellent, keeping me informed all along until my order finally arrived. Definitely will order again, thank you.

I find their products very good and when I made a mistake in an order their customer service was excellent. They sorted the issue without any fuss and were very easy to deal with.

The effect is amazing. I can see my pores shrink less wrinkles and my nails ridges have significantly gone down.I feel more energised too. They supply on time and I had my next batch 3 days before the previous one finished.