I have purchased 6 bottles of biotin and the best before dare they advertised on the website was for 2028 When I received them the date was 2027 I’ve emailed them several times and asked for a pre... Voir plus
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Lisez les avis des autres
Some time ago, I developed a very unpleasant medical condition which subsequently cleared up after specialist treatment. I was advised by my NHS consultant that it was likely to return. I did some on... Voir plus
I have a regular supply of multi-vitamins for women. What I really like about this company is the fact they let you know in advance when your next order is due and give you the option to delay it or c... Voir plus
Love the Biotin capsules, quality product, easy to swallow and no bitter aftertaste. I have used these for a year. My nails and hair have benefited a huge amount from taking them. I would defo recomme... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're a vitamins and supplements brand in the UK delivering high potency beauty supplements. All our supplements are manufactured in the UK to a high level of quality and efficacy and we pride ourselves on fast responsive customer service.
Coordonnées de contact
11th Floor, Sussex Innovation , CR0 0XT, London, Royaume-Uni
- hello@rockandroses.life
- rockandroses.life
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Worse customer service ever
Feeling very disappointed with this supplement. It arrives with nearly expired date. When asked the customer service to sort it out this what they have said for me “To be honest the BD is a guide but they will be fine for at least another year yet.”
I will Never back again.
##Moreover they said that they will take me to the court for this review and I can help myself for removing this review###
I am very sorry to say disappointed
I am very sorry to say disappointed. Cancelled my subscription as was not getting through the collagen supplements in the time period but the next month the packets turned up. Sent 3 emails no response and no refund. Had to contact my credit company and dispute the payment to get a refund and STILL no response from this company. Customer service is questionable 🤨
Results
My nails improved visibly after 2 weeks, and my hair too. Cannot say anything about bones as I haven't done any analysis.
For a person like me who wants to have healthy and tidy hair and nails, this product is perfect. I also do eat healthy, practice sport (usually), do not colour/dye my hair and I do not use nail gels.
Great customer service!
Ordered wrong supplements by mistake, used online chat form to rectify issue and got a response almost immediately stating my order would be swapped to the correct item.
Great service and great product
Great service and great product. I’m just starting on the collagen drinks, which all taste lovely. I didn’t get 10% off my 1st order as the ‘voucher’ didn’t arrive in my inbox until after I made payment. I emailed and within 24 hours I had a response and received a refund within a few days, and this all happened over a bank holiday weekend. Fantastic service all round and I’m a very happy customer.
Customer service is excellent
Customer service is excellent in my case. My discount code for 10% did not arrive in my inbox until I had already paid. A speedy response was received by customer service by email and the discount was honoured. Im looking forward to receiving my order and feeling better. Recent surgery has left me lacklustre - I’ve heard positive things about the slow release of vitamins, enabling the body to absorb more of the product
FAB customer service
Loving the glow powder--really makes a difference and super impressed by their customer service--I e-mailed them on a Sunday and still had a reply back almost immediately!!!!
Best probiotics ever
Best probiotics ever! The only ones that have ever actually worked for me. Rocks & Roses Probiotic for Weight Delayed Release. There is really something in that delayed release! It works.
Life changing!
So long story short, I had heart surgery in September and when that happened, they pumped me with antibiotics through the IV which (notoriously) causes thrush due to killing all the healthy bacteria etc. So I treated that, but it came back, and then I had BV, and more than one UTI, it just didn't settle down. That went on for months. I got tested, everything was clean, so it was just my body all out of whack, which was when I got desperate and luckily found these supplements... That was around December time, and since taking them, I've not had any issues at all... until they went out of stock! Since ive stopped taking these I've had two UTIs in a month! So, its a testament to the quality and effectiveness of these probiotics, and a plea to re-stock soon please!
Prompt delivery's and the glow powder…
Prompt delivery's and the glow powder has done wonders for my nails and hair and skin xx took about 6 weeks
Poor customer service
We decided to try this as the ingredients looked good and as they offered a 90 day money back guarantee- having had it delivered unfortunately found it not for us in particular it leaving a strong aftertaste whilst I am sure many other people find it more than agreeable - then looked to return and discovered that opened product is not refundable meaning that it did not really feel like a true money back guarantee - having queried this if we had an apology for any confusion and a simple explanation this would have been fine but we were subjected to sarcastic comments and insulting language which was quite shocking effectively suggesting we and other customers would just take advantage just to get some free product and comparing it to if you walked into a shop and ate some food you can’t expect not to pay for it - this company or at least this employee needs to learn good customer service is the secret to being successful
Zero stars
Placing and receiving order was fine.
However I have an allergy to this product and they don’t answer emails.
Really poor experience
It warrants no stars in my experience
A lesson learned
Wow! Glow Powder Works!
Wow!
So impressed with my nails after taking the glow powder. Prior to this they were splitting and breaking. Now they are strong and healthy. They haven't looked this good for a few years.
Outstanding Health benefits
I've used numerous multivitamins, but this one with added probiotics stands out as the best by far. My digestion has improved markedly, and I feel more energetic and balanced throughout the day. The natural ingredients give me peace of mind in taking it daily. The capsules are simple to incorporate into my morning routine, making it effortless. I highly recommended this product.
Please avoid
Ordered late on the 25th of May and emailed early on the 26th to cancel my order. Within 7 minutes received an email to state that my order had been shipped - yes it’s one of those companies!
Despite a tracking number with Hermes the package has not yet been received, so they could refund my order and not send.
Please check out the numerous reviews stating the lack of customer service when you contact them.
Facebook link does not take you anywhere. Highly suspicious. No customer service telephone number. If it looks like a scam and feels like a scam then it is a scam.
A good company with a good product does not behave in this fashion.

Réponse de Rock and Roses Supplements
Great Collagen!
Their collagen works! Price is also cheaper than most other comparable products Ive used and the added hylaruronic is great. Delivery was quick and arrived on time!
Fantastic product
Fantastic product! The multivitamins for men have really helped with energy levels customer service answered all my queries
Are we not allowed an opinion …
Asked me to withdraw review before they would issue my refund- obviously don’t like true reviews about product
Opening a dispute with visa to reclaim money paid for supplement
Glow Powder
I highly recommend this to everyone, including my family, because it's so effective and delivers the best results. I will definitely purchase more. Customer service can be slow as they dont seem to be around at weekends but they always get back to me.
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