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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent customer service. Well worth a 45 drive. They stand by their warranties. Drop your phone off, run errands around town, see a movie and pick up your phone a few hours later in like new con... Voir plus

Noté 5 sur 5 étoiles

I'm one clumsy girl, and after dropping and breaking my screen on my iphone 4 and again on my iphone 5, the crew at RockIt repair has always provided QUICK and great services! one time I noticed a col... Voir plus

Noté 3 sur 5 étoiles

Had a good experience with my ipod touch awhile back, my last experience which was with my ipad is why I had to give this 3 stars than 5. Seemed like they were getting frustrated when I was confused a... Voir plus

Noté 1 sur 5 étoiles

My experience was so bad, there was nothing to pay them for. They did not fix my phone, and still charged me $29. They did not do anything to minimize the water damage. I got absolutely no communicat... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de réparation de matériel électrique
  2. Service de débloquage et de recyclage de téléphones
  3. Magasin d'électronique
  4. Fournisseur d'accès Internet

Informations provenant de diverses sources externes

RockIT Repairs started in December of 2012 in a small room at the George Washington Executive Center in downtown Fredericksburg. Quickly the demand for our repair services grew and we relocated to the 2,000 square foot facility at 1319 Lafayette Boulevard in March of 2013. We now service over 1000+ customers a month through our current location.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

159 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

My only choice

Rockit repairs is my only choice when I crack my screen on my phone. They have helped me numerous times in the past and will use them again in the future.

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Excellent service!

I had two Ipads in need of repair. Both were fixed quickly and reasonably priced. Have used RockIT in the past and have always been satisfied.
Would highly recommend RockIT!

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Thanks

Everyone was courteous and knowledgable. It was my eight year old grandson's phone and his input was was treated with respect, I appreciated that. e,

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Delivered...as promised !!

I have trusted my computer problems to RockIT on 4 separate occasions, and each time they fixed the problem as promised, on time, and for the amount agreed. Couldn't ask for more !!

17 novembre 2015
Avis spontané
Noté 3 sur 5 étoiles

Samsung S3 Cell Phone

Had charging issues, sent in for new power connector. Came back, worked for about 3 weeks, sent it back. When it returned that one lasted only about 2-3 weeks. Gave up on it and bought a new phone.

17 novembre 2015
Avis spontané
Logo de RockIT Repairs

Réponse de RockIT Repairs

I am sorry that you are having issues with your charging port repair. Samsung did not engineer the port correctly on this phone and that is why we see a good 2-3 of these come in each day for repair. The port is not held down by any bracket like most phones which keeps the pins on the back from coming back up. We do offer a 90 day warranty on this repair and we would be happy to repair this for you at no cost if you would like to send back in even if you are outside of the warranty period.

The charging cables are also a big problem that could be causing it to last only a few weeks. They need to be the exact voltage as the original and have no damage on the connector that goes into the phone. It is something that is often overlooked as the consumer may think that all micro usb cables charge the phone, however many will charge it but damage it because it is the wrong voltage.

Again I will be happy to repair the port on this device if you would like to send it back in. My name is Jonathan Hawkins and I am the owner here, you can call me at 540-412-8824

Noté 1 sur 5 étoiles

horrible

They fixed my screen and when I got my phone back the camera and the volume did not work. Was told the new girl worked on it and hey they have to learn by doing it and my phone never got fixed. I will never set foot in that place again. Jim

17 novembre 2015
Avis spontané
Logo de RockIT Repairs

Réponse de RockIT Repairs

Jim,

I am very sorry that you had this experience back in 2013. We have new staff and I am not sure who would say that we would learn by doing it but that is not how we do business. If you are still in need of service on your Droid DNA I would love the opportunity to make this right and to fix the problem for you at no cost to turn this negative experience into a positive one. My name is Jonathan Hawkins and I am the owner and I will personally get this issue fixed. You can call me at 540-412-8824 and I will do what I can to make this right.

Thanks,
Jonathan Hawkins

Noté 5 sur 5 étoiles

Kindle Power Supply

I had one of those difficult to diagnose electrical problems... the Kindle did not hold a charge. After replacing both the battery and the charging port the unit was returned to me but it just wasn't right - the unit indicated it was charging but it never fully charged. I return the unit and then RockIT then replaced the main circuit board (at no charge) and the unit was perfect. This wasn't fun but the bottom line is they stood behind their work - integrity. They made it right!!!!

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Fast "Emergency" Service

I was on a road trip and my cell.phone wouldn't charge, leaving me with no gps or a way to call anyone if I had car trouble. I found Rock It Repair through google when my phonegot very low, and they were able to fix my phone in just a couple of hours. I was back on the road and able to use.my gps and feel confident that my phone would be available if I had any problems on the road. They were fast and affordable.

17 novembre 2015
Avis spontané
Noté 3 sur 5 étoiles

Multiple time returning customer

I started using these guys when it was 2 guys in old town Fredericksburg. Then the service was second to none. I have since used them about 20 times total. With phone screens and repairs my experience with them has been AWESOME. I unfortunately had them build me a custom gaming controller for my son's birthday. Took way beyond time quoted so was a late gift. Came to me with a hole in the case as they intended to install a selector button on the bottom but then decided not to but left the hole in the controller. My experience with phones GREAT! With other stuff..... NOT SO GOOD. But could've been the person assigned to the repair/customization

17 novembre 2015
Avis spontané
Logo de RockIT Repairs

Réponse de RockIT Repairs

I am sorry that you had issues with your controller customization. We appreciate your response and would like to offer 20% off any future repair. We strive to do our best to achieve a high level of customer satisfaction.

Noté 5 sur 5 étoiles

I count on them!

I have had several reasons for Use RockIt Repairs, namely three boys!!!
Attentive, Fair and Sincere!!

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Love these guys, but...

...I'm a little disappointed that they didn't take a selfie on my phone after my husband gave them permission to do so.

17 novembre 2015
Avis spontané
Logo de RockIT Repairs

Réponse de RockIT Repairs

Next time Tonya I promise we will!

Noté 5 sur 5 étoiles

RockIT Repair

They were very quick with the repair of my kindle fire. They were very helpful when I called them about what needed to be fixed.

17 novembre 2015
Avis spontané
Noté 4 sur 5 étoiles

Great service.

I was pleased with the work they did on my Galaxy siii. The problem is that within a few months, the charging port broken again. Unfortunately, RickIt didn't have a warranty period long enough, so I never fixed the phone again because it would have cost me another $70.

17 novembre 2015
Avis spontané
Logo de RockIT Repairs

Réponse de RockIT Repairs

Dawn,

We do offer a 90 day warranty on our repair services. If you are outside of that warranty period I would be happy to fix it for $25 instead of the $70 fee again as we sent out this email to get an idea of how we can better our company and our services. My name is Jonathan Hawkins and I look forward to helping in any way I can.

Jonathan Hawkins - Owner
540-412-8824

Noté 5 sur 5 étoiles

Good, quality service

They repaired a cracked screen on an iPad. Fixed it like new in one day.
All as promised.

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Wade is AMAZING!!!

Wade was always honest, professional and caring. He replaced the screen on my laptop. When the wrong part was ordered he explained what happened and contacted me as soon as the right part came in. When Wade completed my computer he gave me a call. However, when I picked it up the microphone wasn't working properly. Again, Wade apologized and quickly fixed it for me. I waited maybe five minutes and he handed my totally fixed computer over to me. I can't thank Wade enough for his patience and professionalism. He does amazing work and I can't thank him enough for fixing my laptop.

17 novembre 2015
Avis spontané

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