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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent customer service. Well worth a 45 drive. They stand by their warranties. Drop your phone off, run errands around town, see a movie and pick up your phone a few hours later in like new con... Voir plus

Noté 5 sur 5 étoiles

I'm one clumsy girl, and after dropping and breaking my screen on my iphone 4 and again on my iphone 5, the crew at RockIt repair has always provided QUICK and great services! one time I noticed a col... Voir plus

Noté 3 sur 5 étoiles

Had a good experience with my ipod touch awhile back, my last experience which was with my ipad is why I had to give this 3 stars than 5. Seemed like they were getting frustrated when I was confused a... Voir plus

Noté 1 sur 5 étoiles

My experience was so bad, there was nothing to pay them for. They did not fix my phone, and still charged me $29. They did not do anything to minimize the water damage. I got absolutely no communicat... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de réparation de matériel électrique
  2. Service de débloquage et de recyclage de téléphones
  3. Magasin d'électronique
  4. Fournisseur d'accès Internet

Informations provenant de diverses sources externes

RockIT Repairs started in December of 2012 in a small room at the George Washington Executive Center in downtown Fredericksburg. Quickly the demand for our repair services grew and we relocated to the 2,000 square foot facility at 1319 Lafayette Boulevard in March of 2013. We now service over 1000+ customers a month through our current location.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

159 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Honest screen repair service

Repaired the glass on my galaxy s5 the same day. The owner offered me a discount as they are a veteran owned company and my husband is in the army. Great knowing they are veteran owned and reliable. Surely recommend

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Fast, good quality work!

I brought my iPad to be fix for a shattered screen. The knowledgeable staff was very helpful and professional. It was a very reasonable price($100) and was ready within a few hours. Hopefully I won't need their services any time soon, but if I do, I will definitely bring it back to RockIt Repairs.

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Satisfied customer

Had a problem with my kindle fire not charging, so i mailed it to rockit repairs and haven't had a problem with it since!(2 yrs now) Also, reasonable prices. Tried to take it to 2 other shops before i sent it to rockit repairs. I was told to buy a new kindle

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Smooth, quality service

I loved being able to mail my device in, get it repaired and mailed back to me within a week. And the repair cost was less than $100, so far less than the device was worth.

17 novembre 2015
Avis spontané
Noté 2 sur 5 étoiles

Broke out Ipod

They broke our Ipod. We brought it in got a new screen, got a new screen, but it didn't fit. They convinced by daughter that a new case, which they provided (super cheap case) would hold everything together. Not acceptable. I went back to take up the cause and they eventually gave her a used one for free; one they used as a loaner. I did still pay the original bill, however. If I wasn't there, my kid would still be left with a broken Ipod.

17 novembre 2015
Avis spontané
Logo de RockIT Repairs

Réponse de RockIT Repairs

Christine,

I am sorry that there was a problem with your repair service. I did look up the ticket from 2013 and it looks life the frame was bent and that is why the screen kept coming up. We put it in a case to alleviate the issue as we thought that would be the best option for usability and as you stated we did replace the iPod so you would not have this issue any further. I want to clarify that we did everything we could and fixed the issue and we did not break the device as the only issue was the screen would pop up because the pressure from the frame. I am sorry that you were not satisfied but my name is Jonathan and I will do whatever I can to ensure you have a positive experience in the future. If you need anything at all please contact me at 540-412-8824.

Noté 5 sur 5 étoiles

Excellent experience!

Had an Amazon Fire Tablet repaired. Knew the cost upfront. Done in a very timely manner and haven't had a problem since - it was well the $60. Return it in perfect condition.

This is where I will turn any time I have the need!

A great website....instructions easy and clear. Kept aware of the status at all times. Perfect experience.

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Customer Service

RockIT Repair gave me one of the best customer service experience I have ever had. The employees there put my worries at ease, and took the time to explain the process in laymen terms. I recently moved 30 miles away but I still go there for my computer needs. Thank you RockIT Repair.

17 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

A+A+A+ EXCELLENT!

Had a crack in my Galaxy Gear 2 watch. This was repaired and shipped back to me within 24 hrs as promised. I would call this a 1st class service. Watch looked good as new.

16 novembre 2015
Avis spontané
Noté 4 sur 5 étoiles

Nicely done

Once I found the forms to send my Galaxy Gear 2 smartwatch to RockIT Repairs, the rest of the process was great!

16 novembre 2015
Avis spontané
Logo de RockIT Repairs

Réponse de RockIT Repairs

We are launching our new website in the next 30 days. The new site and mail in repair service process will alleviate any headache with our online form. Thanks again for choosing us for your Samsung Galaxy Gear 2 repair!

Noté 5 sur 5 étoiles

Excellent job!

It has been a pleasure working with this company.I have been notified daily regarding my order.

16 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Fast, affordable, and perfect!

I sent my Amazon Kindle Fire HD to Rock It because it would no longer charge without me distorting the charger connection in bizarre ways. ROCKY knew exactly what the problem was and how to repair it. They sent it back to me like new.

16 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Great service

My 1st generation Kindle Fire was not charging anymore. When I called Amazon to inquire about repairs, they said there was nothing they could do and recommended I buy a new Kindle! Then, I looked on the internet and found RockIT Repairs. They were so helpful and friendly and answered all my questions and said, yes, they could repair my beloved Kindle. I sent it to them, they replaced the charging port, and returned it to me in short order. That was almost a year ago. I have had no problems charging my device since then and RockIT has followed-up more than once to make sure everything was working perfectly. I highly recommend this service.

16 novembre 2015
Avis spontané
Noté 2 sur 5 étoiles

Don't Waste Your Money

The port on my kindle fire would not allow it to charge. I sent my device into RockIt Repairs and was charged $60.00. It was an easy process and I got it back really fast. I was able to charge my kindle however after about 35 days it stopped charging again. I contacted the company but was told the guarantee was only good for 30 days. They were nice and polite but would not fix my kindle unless I paid another $60.00. I wish I hadn't spent the money because it wasn't worth it.

16 novembre 2015
Avis spontané
Logo de RockIT Repairs

Réponse de RockIT Repairs

Maureen,

I am very sorry to hear that your port stopped charging after 30 days. The charging port issue with the kindle is a defect in their engineering and when we repair it, it can break again for quite a few reasons. However I am not sure who told you that the repair is good for only 30 days as we have a 90 day warranty. My name is Jonathan Hawkins and I would like to extend your warranty and will offer the repair regardless if you are out of warranty for no cost. Please contact me at 540-412-8824 and I will make sure that you are not charged again as we will cover this under warranty. Sorry again for any miscommunication.

Jonathan Hawkins - Owner
540-412-8824

Noté 5 sur 5 étoiles

Fixed my kindle

Fixed my kindle which was not taking a charge.The whole process was very easy from mailing it having it repaired.They did everything they said they would.They emailed with estimate before they fixed it.It was responsible and it was fixed and mailed back in a good time.Would send my electronics to them again.

16 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Samsung Galaxy S3 charger port replacement

Needed my charger port replaced as it was loose and not charging phone. Took it into Rockit on a Thursday,received an email two hours later saying repair was complete,picked up on Friday(could have picked up sooner but had to work). Port still going strong 6 months later. Will do business with Rockit again if needed. Great Job!!

16 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Great Service - fast & easy to reach

I could not find anyone near me to repair my Kindle Fire cgarging port that had loosened and wouldn't hold a charge.

Found RockIT Repairs via google search and mailed off to them. They repaired quickly and sent back and the Kindle Fire has been working great since I received back 4 months ago!!!

16 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Great!

Honest opinion, quick service and reasonable price.

16 novembre 2015
Avis spontané

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