Excellent customer service. Well worth a 45 drive. They stand by their warranties. Drop your phone off, run errands around town, see a movie and pick up your phone a few hours later in like new con... Voir plus
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I'm one clumsy girl, and after dropping and breaking my screen on my iphone 4 and again on my iphone 5, the crew at RockIt repair has always provided QUICK and great services! one time I noticed a col... Voir plus
Had a good experience with my ipod touch awhile back, my last experience which was with my ipad is why I had to give this 3 stars than 5. Seemed like they were getting frustrated when I was confused a... Voir plus
My experience was so bad, there was nothing to pay them for. They did not fix my phone, and still charged me $29. They did not do anything to minimize the water damage. I got absolutely no communicat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de réparation de matériel électrique
- Service de débloquage et de recyclage de téléphones
- Magasin d'électronique
- Fournisseur d'accès Internet
Informations provenant de diverses sources externes
RockIT Repairs started in December of 2012 in a small room at the George Washington Executive Center in downtown Fredericksburg. Quickly the demand for our repair services grew and we relocated to the 2,000 square foot facility at 1319 Lafayette Boulevard in March of 2013. We now service over 1000+ customers a month through our current location.
Coordonnées de contact
1319 Lafayette Boulevard, 22401, Fredericksburg, Virginia
- 540-412-8824
- rockitrepairs@gmail.com
- rockitrepairs.com
4,0
Bien
159 avis
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Name Change
Its been so long since I've been there but I do remember that everyone was polite and seemed competent. And I think that they should change the name to Rock IT Repairs because the first time it was suggested that I go there, I thought they were saying Rocket Repairs.
16 novembre 2015
Avis spontané
Purchased Components for Repair
Found the part I was looking for and it was OEM style which made me decide to buy from them. Thank you RockIT Repairs for the great service and selection.
Home Electronic Repairs
16 novembre 2015
Avis spontané
Malware Removal
RockIt Repairs removed malware from my laptop within 48 hours and restored it to normal. They also provided complimentary anti-malware and anti-virus software to prevent a recurrence.
16 novembre 2015
Avis spontané
Great
I had two phones repaired..no hassles..the price was fair and the work as fine as they promised
16 novembre 2015
Avis spontané
Great work
I had a new charging port put into my kindle and it has worked great ever since I would give rockIT repairs a five star review. Every step was easy love the work
16 novembre 2015
Avis spontané
Too slow
They repaired the glass but the turn around time was horrible. Plenty of excuses ( out of stock parts etc) but at the end of the day it was nearly 2 weeks
16 novembre 2015
Avis spontané
Réponse de RockIT Repairs
Jayson,
I am sorry that you had this issue. I Was looking back at your ticket and it looks like we had the ticket created on April 4, 2014 and mailed out on April 10, 2015. It was awhile ago so it is hard for me to go back and look why the package may have taken so long to arrive but again I am sorry about any delay that happened as we strive hard for this not to be the case. I would like to offer you a repair at a 50% discount to ensure you that we are 100% committed to keeping you happy and will do whatever I can to ensure this does not happen again in the future. My name is Jonathan Hawkins and I am the owner here and please call me to discuss this issue or any future repairs and I will personally make sure that it is expedited and fixed at a 50% discount. I truly appreciate your response in this matter.
Thanks,
Jonathan Hawkins
Horrible service
A complete lack of communication between emloyees, lead to horrendous service.
16 novembre 2015
Avis spontané
Highly recommend!!
My family has used their services on several occasions. Every time has been awesome. Always greeted with a smile, the repairs have always been to our satisfaction and the costs have always been reasonable!
16 novembre 2015
Avis spontané
Awesome Customer Service
I've had 3 devices repaired at rock it repair. Awesome prices and great work!
16 novembre 2015
Avis spontané
awesome company -
I will use this company anytime I need some repairs - they were courteous, kind and knew what they were doing
16 novembre 2015
Avis spontané
These guys give fast, friendly and tech-savvy service at a fair price.
I have taken several of my ailing tech toys to RockIT Repair and have on no occasion been disappointed. They are my go-to guys.
16 novembre 2015
Avis spontané
Timely Quality Repair
My Kindle had a worn out and loose charge port and RockIT Repairs fixed it for the quoted price and it functioned flawlessly after its return. I had to wait a little longer than I had hoped for it but this is because they had to order more charge ports but I feel that the delayed delivery of the parts was a circumstance beyond their control. I have recommended them to a few of my friends and Colleagues and would have no hesistantion to recommend them to anyone.
Thanks Rock IT.
16 novembre 2015
Avis spontané
Will never go back.
The last time I went to RockitRepairs they ruined my phone and I had to get a completely new iPhone. This was back in 2013 and I contacted them about it and wrote a thorough complaint about what happened and never got a response. That was unacceptable customer service as I had also called to express my complaint. I was never offered a refund or reimbursement as I paid for a faulty repair by Rockit Repair and had to buy a new phone which was another couple hundred dollars.
Since my experience I have told everyone I know to NEVER go to RockIt Repairs again.
Completely unprofessional, terrible customer service and faulty repair quality that is not worth the price or time.
16 novembre 2015
Avis spontané
Réponse de RockIT Repairs
Shannon,
I am sorry that you had issues with our repair services. I looked back at your ticket and your device had water damage to it prior to the repair service of the cracked screen. Water damage can cause many things to happen on the logic board on your cell phone and this issue had nothing to do with us replacing the screen. We did check out the device when you brought it back about 14 days later and we tried to repair the board but were unable to revive the device due to the liquid damage on the board causing other issues on the phone. We are very sorry and would like to offer 50% discount on any future repair but I do not want people to think that we caused the issue with the phone as this is not the case. We always offer a 90 day warranty on the parts that we install and cover that with the utmost integrity. Thanks again for your response and appreciate your business.
Simply outstanding service!
I've used RockIT Repairs a couple of times and they have been consistently superb! The repairs were done as promised, at a reasonable price and in the estimated time. If I can only get my children to stop dropping these phones :-)
16 novembre 2015
Avis spontané
Great Value, Service & Price
I do not even think about getting my work done anywhere else. Always fast courteous service, work professionally done & great prices to boot.
Also, everyone who i have referred has also be more than satisfied.
16 novembre 2015
Avis spontané
Quick and great repair!
The repairs have held! My older model Kindle Fire is still useful!
I was very pleased with the repair, how quickly and safely my device was returned to me, and the efficiency of the repairs.
Thank you!!
16 novembre 2015
Avis spontané
Not a good choice for computer screens.
Left a relatively new Lenovo touch screen computer with them for months. Needed the touch screen replaced. They installed a non-touch screen and tried to give that to us. We asked for them to install a touch screen. After several more months they called and said come get it because they couldn't fix it. They had the computer for about 8 months. They left the non-touch screen in place, but it did not work. It was so dim it couldn't be seen. By the time we got it to another shop, they could no longer get parts for it, but they were able to make the new non-touch screen work. They were always polite and friendly. They might be OK fixing cell phone screens.
16 novembre 2015
Avis spontané
Réponse de RockIT Repairs
Candace,
I am very sorry that you had an issue with your laptop screen repair. Touch screen laptops are very finicky when it comes to replacement parts and that is no excuse the delay in parts arrival. The issue most of the time we find is that these only come from China and take 2-3 weeks to arrive. I wanted to get back to you as I am working to create a better customer experience for our customers. I would like to offer you a 50% discount on any future laptop screen replacement and will ensure that this issue does not arise again. My name is Jonathan Hawkins, I am the owner and I will be happy to do whatever it takes to turn your experience into a more positive one. If you need anything at all please do not hesitate to contact me directly at 540-412-8824 and again I am sorry you had this experience. I look forward to get the opportunity to make it right when given.
Jonathan Hawkins - Owner
540-412-8824
Awesome Veteran owned service.
These guys rock! !! Thanks for the prompt service
16 novembre 2015
Avis spontané
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