Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and i... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I usually love Ronseal products particularly their fence treatments & wood paints. However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting. How any comp... Voir plus
L'entreprise a répondu
Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For th... Voir plus
L'entreprise a répondu
Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️. Contacted ronseal who responded straigh... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Ronseal
Écrit par l'entreprise
Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again.
That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Get the job done right, first time!
Our product range covers:
Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Coordonnées de contact
Thorncliffe Park, Chapeltown, Sheffield, Royaume-Uni
- 0114 240 9469
- enquiry@ronseal.co.uk
- ronseal.com
2,0
Bas
814 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible
Tried the very expensive decking stripper today with unsatisfactory results. Tried on 2 small areas first after reading the instruction and watching the video.
B&Q wont let me return because it's been opened. Waste of time and money.
1 mai 2025
Avis spontané
Réponse de Ronseal
Hi Clive, thank you for taking the time to bring this to our attention. We’re so sorry to hear of the disappointing experience you have had using our product, and we want to assure you that this is not something we would expect from our products. Your feedback is really important to us and we will be requesting your details to discuss more about what has occurred here, so that we can offer you a solution.
Don’t waste your money.
Don’t waste your money.
Bought one coat fence paint……. 4 coats later and it still isn’t covering!!!!!! Waste of time and money. Certainly doesn’t do what it says on the tin!!!!!!!!!!!!
28 avril 2025
Avis spontané
Réponse de Ronseal
Hi Tracey,
Thank you so much for leaving this review.
We are so sorry to hear you are not satisfied with the quality of our fence paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Sad purchase
Bought tin of garden paint ..it is like water. Very disappointed as the sunburst colour is lovely and fresh. I have already applied 4 coats and am running out of paint...,
26 avril 2025
Avis spontané
Réponse de Ronseal
Hi Geraldine,
Thank you so much for leaving this review.
We are so sorry to hear you are not satisfied with the quality of our garden paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Thanks Ronseal not only have you…
Thanks Ronseal not only have you changed the tin but the color as well just had a right rollicking off the old man for buying the wrong stuff he's got to start the decking all over again CHEERS
26 avril 2025
Avis spontané
Réponse de Ronseal
Hi Angie,
Thank you so much for leaving this review.
We are so sorry to hear you are not satisfied with the finish of our decking paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Bought Ronseal pain been buying for…
Bought Ronseal pain been buying for years love it put great reviews but my last two tins not right says mat read reviews and most people were saying not mat but I choose to ignore them I have 9 doors clean but getting new carpet and decided to give them coat before carpet fitting ohh what a disaster they ended up diff from ones I had done sheen on them but not on others 16doors both sides called complaints those people should not be in coutomer service I was offered money back and rude treatment not even a sorry not what it says on tin now people can’t trust on tin is it mat or satin disgrace still waiting on Monet back AVOIDE this company no customers no business have some respect seeking legal action now not refund
19 avril 2025
Avis spontané
Réponse de Ronseal
Hi Gillian,
Thank you so much for leaving this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Used the ronseal pump sprayer with…
Used the ronseal pump sprayer with their fence paint....wasted half a day trying to get it to work...I tried thinning the fence paint...cleaning the nozzle repeatedly...flushed the sprayer before and after use with water...nothing worked...dont waste your time and money
15 avril 2025
Avis spontané
Réponse de Ronseal
Hi Mark,
Thank you so much for leaving this review.
We are so sorry to hear you are not satisfied with the quality of our pump sprayer. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our pump sprayer. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Worst paint I've ever used
Wish I had read some reviews before wasting my time and money. I trusted Ronseal to "do exactly what it says on the tin". I bought a 750 ml tin of gloss, Stays White 2 in 1 Primer & Paint for £13.99 - almost three times the cost of a 'standard' non-drip gloss. The 'tin' promises the gloss will prime and paint, providing a great finish in just 2 coats. After 2 coats on bare wood, prepped as instructed, the finish is completely translucent, primed perhaps but definitely not painted. Just to make sure it wasn't because of a problem with the wood, I tried a couple of coats on the inside of a door frame which was previously painted white, but had yellowed a little - it's still yellow - no visible difference at all.
20 avril 2025
Avis spontané
Réponse de Ronseal
Hi Euroline,
Thank you so much for leaving this review.
We are so sorry to hear you are not satisfied with the quality of our gloss. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Ronseal shed paint
Ronseal shed paint
Purchased from my local B&Q, it's like water, painted one side of my shed twice and still hasn't covered it, it just soaks straight in and it's not new wood, the tin is going back tomorrow,I thought Ronseal was supposed to be a good brand ... Rubbish
20 avril 2025
Avis spontané
Réponse de Ronseal
Hi Dolly,
Thank you so much for leaving this review.
We are so sorry to hear you are not satisfied with the quality of our shed paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Not what it says on the tin!
Can anyone tell me why after 5 coats of Ron seal fence life plus in warm stone my fence is grey! We had to buy another large tin to cover 3,5 fence panels. I kept going as I thought it would dry lighter eventually. Woke this morning to a still very grey fence! Very frustrating!
19 avril 2025
Avis spontané
Réponse de Ronseal
Hi Jane,
Thank you so much for leaving this review.
We are so sorry to hear you are not satisfied with the finish of our fence paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Payed nearly £100 for two 5ltr tins of…
Payed nearly £100 for two 5ltr tins of ultimate decking stain thought buy the best absolute rubbish had two coats and looks awful like water.I might aswell have bought cheap fence stain for £10 for
12ltrs would saved money and time can5see it lasting long.
We have now run out of stain three coats still looks a mess don't know whether to cut our losses and buy another brand or buy more of this in the hope it will be exceptable.
Further update ronseal have requested batch number,photos,how the decking was prepared,how it was mixed.how it was applied,no doubt looking too say I had done something wrong.I explained we are not down the caravan are we're hoping when we are to sort it out.I was advised to use a stain or paint which is what I have already done their stain also to strip what we had already done nightmare I advised them to look on
trustpilot reviews the problem is their product every one negative never buy ronseal products again.
17 avril 2025
Avis spontané
Réponse de Ronseal
Hi Keith,
Thank you so much for leaving this review.
We are so sorry to hear you are not satisfied with the quality of our decking stain. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Absolutely shocking fence pain…
Bought the Ronseal fence paint on the basis of having had a good experience previously. Oh how I have regretted my decision of buying this utter rubbish. As many reviewers have said, the paint is jelly like and very watery. It covers absolutely nothing due to being so thin and watery.
After 8!!! applications it finally looks vaguely acceptable on my gate and bin store. This has taken me 3 days to allow for the paint to dry.
I’m under no illusion, that I’ll have to repaint everything again in a few months.
I won’t EVER buy Ronseal again.
17 avril 2025
Avis spontané
Réponse de Ronseal
Hi Robert,
Thank you so much for leaving this review.
We are so sorry to hear you are not satisfied with the quality of our fence paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Shocking inconsistency in paint shades
Today, Sunday 13th April, I purchased two tins of Ronseal Ultimate Protection Decking Paint in the shade ‘Slate’. After thoroughly preparing my decking, I used the first tin, which applied as a light grey with a blue tint. However, upon opening and applying the second tin, it became immediately apparent that the shade was significantly different—much darker grey, albeit still with a blue tint.
While I understand there can sometimes be slight variation between batches, the difference in these tins is substantial and unacceptable. I have photos to clearly demonstrate the contrast, and I’m confident anyone will agree that this is not within acceptable manufacturing tolerance.
I have spent the majority of my day preparing and painting my decking, only to be left with a patchwork finish in two completely different colours.
13 avril 2025
Avis spontané
Réponse de Ronseal
Hi,
Thank you for taking the time to bring this to our attention.
We’re so sorry to hear of the disappointing experience you have had using Ronseal Ultimate Protection Decking Paint.
We have very high standards for our products, and this is not aligned with the expectations we have.
Your feedback is really important to us and we will be requesting your details to discuss more about what has occurred here, so that we can offer you a solution.
I've never seen paint like it...watery…
I've never seen paint like it...watery jelly, reminds me of school deserts, absolutely useless in application...I doubt I can return it either as it seems by all the reviews this is how the product should be, definitely doesn't do what it says on the tin... absolutely a waste of my hard earned money!
8 avril 2025
Avis spontané
Réponse de Ronseal
Hi Tracey,
Thank you for taking the time to bring this to our attention.
We’re so sorry to hear of the disappointing experience you have had using our paint.
We have very high standards for our products, and this is not aligned with the expectations we have. Your feedback is really important to us and we will be requesting your details to discuss more about what has occurred here, so that we can offer you a solution.
Awful product
Awful product. Like others said, their One Coat has jelly-like consistency and nothing close to one coat only. We also got a refill pouch and it's absolutely useless, it's so watery it disappears as soon as you apply it.
7 avril 2025
Avis spontané
Réponse de Ronseal
Hi Monika,
Thank you for taking the time to bring this to our attention.
We’re so sorry to hear of the disappointing experience you have had using Ronseal One Coat.
We have very high standards for our products, and this is not aligned with the expectations we have. Your feedback is really important to us and we will be requesting your details to discuss more about what has occurred here, so that we can offer you a solution.
Definitely NOT one coat
Same as a lot of others on reviewing this product..... It says it needs just ONE COAT...... It's called Ronseal One Coat Fence Paint. Nope...... it needs at least 3 coats. I couldn't believe it and even caked it on, so thickly in areas to see if it made a difference. Nope. No difference. It's certainly not worthy of its name or claim to be One Coat.
5 avril 2025
Avis spontané
Réponse de Ronseal
Hi,
Thank you for taking the time to bring this to our attention.
We’re so sorry to hear of the disappointing experience you have had using Ronseal One Coat Fence.
We have very high standards for our products, and this is not aligned with the expectations we have. Your feedback is really important to us and we will be requesting your details to discuss more about what has occurred here, so that we can offer you a solution.
Used their new ‘One Coat Everywhere’…
Used their new ‘One Coat Everywhere’ product. Again water-based rubbish. Sold as durable, grease proof, can wash it down etc. Wiped once with a damp cloth, ever so lightly, and you can see the marks where the micro fibre cloth has marked the sheen in the paint.
It’s basically just cheap emulsion with clever branding. Does not perform how the labels would lead you to believe.
4 avril 2025
Avis spontané
Réponse de Ronseal
Hi Neil,
Thank you for taking the time to bring this to our attention. We are so sorry to hear you are not satisfied with the quality of our One Coat Everywhere Paint.
We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
We would greatly appreciate the opportunity to discuss this further with you to try to find a resolution, we have requested further information so our customer service team can reach out.
Terrible Terrible product
Terrible Terrible product.
Ronseal fence life + 5 year ( safe)
This stuff is terrible. Just horrible runny jelly like substance, no matter how much you mix it. It just doesn’t stick to the brush or the wood. Coat after coat and the stuff just disappeared from the wood. It seems to be 90 % water with a hint of colour. Its just complete garbage. Will go with a different brand and restart as it’s just horrible and un usable.
I took one tub back to the shop as I originally though it was off but it appears this is just how it it.
1 avril 2025
Avis spontané
Réponse de Ronseal
Hi Paul,
Thank you for taking the time to leave this review.
We’re really sorry to hear that this product hasn’t lived up to your expectations on this occasion. We have very high standards for our products, and this is not aligned with the expectations we have.
Our commitment to customer service is of the utmost importance to us, we’ve requested your details and would really like to get in touch to find out more in order to turn this experience around for you.
Graphite interior varnish
We purchased graphite interior varnish for our wooden living room floor after reading some reviews saying it was the best and you could walk across it in high heels and it wouldn't chip. My husband spent hours and a lot of money preparing the floor ready to varnish and he followed ALL directions on the tin whilst applying it. It came out really thick like paint and you couldn't see the wood grain through it. We thought that once it had time to soak in it would look different the next day. However it didn't, it was applied less than a month and it was already looking scuffed and chipped. It has now been 3 months since it was done and it looks like it's been down years.
18 décembre 2024
Avis spontané
Réponse de Ronseal
Hi Matthew,
We’re grateful that you have taken the time to provide us with this important feedback.
We are so sorry to hear you are not satisfied with the quality of our interior varnish. We have very high standards for our products, and this is not aligned with the expectations we have.
We would greatly appreciate the chance to make this right for you, so we've requested your details to reach out personally and hear more about what has happened here.
WTF is this crap
How are Ronseal allowed to sell this?
And what exactly is it? It like painting using runny jelly, when comes into contact with a porous surface it evaporates instantaneously. Like a really bad magic trick.
28 mars 2025
Avis spontané
Réponse de Ronseal
Hi Matt,
Thank you so much for leaving this review.
We’re really sorry to hear that this product hasn’t lived up to your expectations on this occasion. We really value your feedback so we can continually work to make products that reach the high standards that both we and our customers expect of us.
Our commitment to customer service is of the utmost importance to us, we’ve requested your details and would really like to get in touch to find out more in order to turn this experience around for you.
Thousands of people cannot be wrong...!!
Anyone wishing to sign up to a Class Action claim against Ronseal products? Like the thousands and thousands of people told that they have not applied the product properly, its an insult having paid so much money to them for such inferior products! 5 year product promise?? They have stopped replying to me now, so it isn't ending here. Unlike Ronseal products, I promise to ensure a satisfactory result! I even have the backing of Trading Standards whom have advised the course of action I need to take.
24 mars 2025
Avis spontané
Réponse de Ronseal
Hi Bob,
Thank you for taking the time to leave this review.
We are so sorry to hear about the unsatisfactory experience you have had with Ronseal and that you are disappointed in the customer service you have received.
Your feedback is really important to us and we will be requesting your details to discuss more about what has occurred here, so that we can offer you a solution.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.