Ronseal Avis 

814
TrustScore 2 sur 5

2,0

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Noté 1 sur 5 étoiles

Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and i... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I usually love Ronseal products particularly their fence treatments & wood paints. However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting. How any comp... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️. Contacted ronseal who responded straigh... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de peinture

À propos de Ronseal

Écrit par l'entreprise

Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again. That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.

Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm

Get the job done right, first time!

Our product range covers:

Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.

Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.

We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.

Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

814 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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2,0

Tous les avis

(814)

122 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

meant to be one coat and 5 years…

meant to be one coat and 5 years weather proof should be renamed 100 coats and 5 months weatherproof spent a small fortune on the grey paint got the supposed one coat that guarantees to last 5 years all weather proof. its took 4 or 5 coats its like water yes weve stirred it shaken it etc and it all needs redoing again this year when it only got done in August
Don't waste your money

22 mars 2025
Avis spontané
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Réponse de Ronseal

Hi Laura,

Thank you for taking the time to bring this to our attention. We're so sorry to hear that our Fence Paint hasn't lived up to your expectations on this occasion.

We have very high standards for our products, and this is not aligned with the expectations we have.

We'd really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Noté 1 sur 5 étoiles

Never again am I buying Ronseal

Never again am I spending £28 x 2 tins of ronseal slate coloured fence paint. I have 15 fence panels to paint and 1 panel is taking 4 coats and it still needs another 1 or 2.. DONT WASTE YOUR MONEY ON TINS OF WATER.. IT WILL TAKE YOU FOREVER!!!!!

18 mars 2025
Avis spontané
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Réponse de Ronseal

Hi Jamie,

Thank you for taking the time to leave this review. We're so sorry to hear of the disappointing experience you have had using our Fence Paint.

We have very high standards for our products, and this is not aligned with the expectations we have.

Your feedback is really important to us and we will be requesting your details to discuss more about what has occurred here, so that we can offer you a solution.

Noté 1 sur 5 étoiles

I bought a tin of Ronseal"10 year

I bought a tin of Ronseal"10 year, performance guarantee weatherproof wood paint" recently and I am very disappointed. I am not a professional but have done enough painting to be able to gauge a good enough paint and this one is awful. 10 year guarantee! I could be coating with this paint on the same door for 10 years and still do not have confidence it will do the job. I don't know if it's a ploy so people buy more of their paint to do the job but it certainly works the other way with me as I "WILL NOT" be purchasing anything Ronseal again at this rate. I was saying to my wife about the fence paint is probably still good but after reading the reviews about that on here I will be giving that a wide berth also.

18 mars 2025
Avis spontané
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Réponse de Ronseal

Hi Ronald,

Thank you for taking the time to leave this review. We’re so sorry to hear of the disappointing experience you have had using our Ronseal Weatherproof Wood Paint.


We have very high standards for our products, and this is not aligned with the expectations we have. Your feedback is really important to us and we will be requesting your details to discuss more about what has occurred here, so that we can offer you a solution.

Noté 1 sur 5 étoiles

ronseal ultimate decking stain

ronseal ultimate decking stain. Complained about this product last year because it was so awful. after much to and fro (how did i prepare decking how did i paint decking replied i have been painting my decking for 20 plus years) they sent me vouchers for the same product!! so maybe it was a bad batch so try again. if possible its even worse this year big lumps of clay like substance suspended in a watery solution. my paint stirrer was useless and i don't have the machine that b and q use to mix paint. so i chucked it out and used my £6 johnson and spear decking stain which went on like a dream

14 mars 2025
Avis spontané
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Réponse de Ronseal

Hi Hazel,

We’d really like to extend our apologies for the disappointment you’ve had with the application of Ronseal Ultimate Decking Stain.

We want to assure you that this is not something we would expect from our products. It is our priority to ensure that all of our customers achieve the best results when using our products.

We would greatly appreciate the opportunity to discuss this further with you to try to find a resolution, we have requested further information so our customer service team can reach out.

Noté 1 sur 5 étoiles

I wish i had read the reviews before i…RUBBISH PRODUCT

I wish i had read the reviews before i bought this RUBBISH, absolute piss take saying this is 1 coat. Consistency of water and this will take a minimum of 3 coats or more to do the job. I will not buy any other Ronseal products in future after this.

8 mars 2025
Avis spontané
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Réponse de Ronseal

Hi Robert,

Thank you so much for leaving this review. We’re really sorry to hear that this product hasn’t lived up to your expectations on this occasion.

We have very high standards for our products, and this is not aligned with the expectations we have.

Your feedback is really important to us and we will be requesting your details to discuss more about what has occurred here, so that we can offer you a solution.

Noté 1 sur 5 étoiles

Tin leaked during delivery

I received the item on the sunniest day of the year so far and decided to apply it straight away. However, on opening the packaging I discovered the tin had been leaking despite the lid being taped down. There was solution all over the handle, the tin and the inside of the bag. Looks like another wait for a new delivery and a sunny day. Ronseal - leaks from the tin.

8 mars 2025
Avis spontané
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Réponse de Ronseal

Hi Jeff,

Thank you for taking the time to bring this to our attention. We’re so sorry to hear of the disappointing experience you have had using our product.

We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Noté 1 sur 5 étoiles

Ronseal fence + paint

I bought some Ronseal fence + paint and it’s awful! My fence has taken 3 coats and it’s still patchy so I’m sadly going to have to buy another tin ( or tins ) of paint on top of the 10 litres I’ve already purchased. I was expecting 2 coats as some of my fencing was freshly cut bare wood, but 3-4 is an horrendous amount of work. I went with ronseal as I used some of their products to paint fencing with about 5/6 years ago and it was fantastic.

2 mars 2025
Avis spontané
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Réponse de Ronseal

Hi Nikon,

Thank you for bringing this to our attention. We’re so sorry to hear of the disappointing experience you have had using our Ronseal Fence Life + Paint.

We have very high standards for our products, and this is not aligned with the expectations we have.

Your feedback is really important to us and we will be requesting your details to discuss more about what has occurred here, so that we can offer you a solution.

Noté 1 sur 5 étoiles

Have used Ronseal Decking paint…

Have used Ronseal Decking paint (Willow) for the last 5 years or so on Decking, Shed, Summerhouse etc due to how well it covered irrespective of the condition of the wood. It only ever needed one coat and one pot would go a long way !
However, have recently bought 3 tins of the supposed same product from 3 different suppliers and all of them have been useless, the paint is little thicker than water and does not even cover previously painted surfaces and has no effect at all on bare wood. I have tried all manner of stirring and mixing methods in an attempt to thicken the paint with no success at all. Initially I assumed I had purchased a faulty tin hence buying 2 more from different sources, but the paint quality from each of 3 tins were equally inadequate and unusable. These tins are not cheap but I don't mind paying a premium for a good product .. this one used to be, but unfortunately most certainly isn't anymore !

22 février 2025
Avis spontané
Logo de Ronseal

Réponse de Ronseal

Hi Rob,

Thank you for bringing this to our attention.

We are so sorry to hear of the disappointing experience you have had using the Ronseal Decking Paint.

We have very high standards for our products, and this is not aligned with the expectations we have.

We would greatly appreciate the chance to make this right for you, so we've requested your details to reach out personally and hear more about what has happened here.

Noté 1 sur 5 étoiles

Ronseal Decking Stain - Peeled in less than 6 Weeks

Had new decking laid last October and finalised in December. My Chippy Used Ronseal Decking Stain as per instructions including outside temperature and spent 2 days giving it 3 coats.

In less than 6 weeks the Ronseal Stain has peeled ??? contacted Ronseal, gave them all the details of the Stain, Pictures, Dates etc and have since heard nothing despite 3 original emails day 1 in response to Ronseal's 2 emails with info required, then 2 further email asking how they intend to remedy the situation both have been met with a resounding Silence.

I can see a MCOL being submitted for the costs of the original work and further claims to rectify the issues if Ronseal has not even got the courtesy to respond

3 février 2025
Avis spontané
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Réponse de Ronseal

Hi Jef,

Thank you for taking the time to bring this to our attention. We are so sorry to hear about the unsatisfactory experience you have had using our Decking Stain and that you are disappointed in the customer service you have received.

We would really like to assist in getting this resolved for you and have requested further information so our customer service manager can reach out personally to investigate further.

Noté 1 sur 5 étoiles

Does not do what it says on the tin. (Ronseal )

Bought £20 tin of Ronseal metal paint to paint
Outside table & chairs.
Did everything what the instructions said on the tin.
I can scrape my finger nail on the metal painted.
It just comes off in flakes ( not bonded to alliminium )
I contacted Ronseal over 4 weeks with numerous emails.They came up with numerous excuses but not an answer.I gave up contacting them in the end they would not admit a problem.(It does not do what it says on the tin?)

1 novembre 2024
Avis spontané
Logo de Ronseal

Réponse de Ronseal

Hi,

Thank you for taking the time to get in touch, your feedback is important to us.

We are so sorry to hear about your disappointing experience using our product. We would greatly appreciate the opportunity to make this right for you. We have requested further information so our customer service manager can reach out personally to turn this experience around for you.

Noté 1 sur 5 étoiles

Ronsea floorpaint dried patchy

Ronsea floorpaint dried patchy - different shades of grey even after thorough stirring. I used it on timberfloorboards and on some mdf steps - equally patchy results. In the end I bought some floorpaint from B&Q and got a much better even result. Little Greene floorpaint is also good. I will never use Ronseal again - it has cost me a lot of time and effort to correct the poor result.

10 décembre 2024
Avis spontané
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Réponse de Ronseal

Hi Pamela,

Thank you for taking the time to leave us a review, we really value feedback.

We are so sorry to hear about your disappointing experience using our product and we would really like to assist in getting this resolved for you. We have requested further information so our customer service team can reach out to you directly.

Noté 1 sur 5 étoiles

One coat fence life is rubbish

I bought one coat fence life in June and I painted my fence. The paint is gone off the fence already. Im going to return what's left of this absolutely rubbish product for a full refund. A complete and total waste of days of my time painting a 3/4 acre of fencing around a field.

20 juin 2024
Avis spontané
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Réponse de Ronseal

Hi Aidan,

Thank you for taking the time to leave us a review, we value your feedback.

We are so sorry to hear about your unfortunate experience using Ronseal One Coat Fence Life. We have requested further information so our customer service team can reach out to find out more about what has happened here.

Noté 2 sur 5 étoiles

Ronseal knot block performance poor

After many years of using Ronseal wood stains and polyurethane varnishes (1980s, early 90s) always with great results, I thought I would try their paint, but it came as a big disappointment to find that the "knot block wood primer and undercoat" definitely does NOT do what it says on the tin.
After 3 coats on redwood architraving, the knots were still visible, and I ended up undercoating with some oil based paint before finishing.
HOWEVER, what came as an even bigger disappointment was Ronseal's response. I lost so much time with this I felt that I should write to Ronseal, explain the problem, offer to return the remaining 1/2 tin and in return get a refund or replacement, as it must be faulty.
(having since read B&Qs large number of 1*reviews on this product, it can clearly be of poor quality).
Ronseal, in fairness did respond, but weren't interested in helping unless I could produce photographic evidence of the problem, which, as job was complete at this time, I couldn't do.
So the upshot is that they have lost another customer, and have sent out the message that their reputation isn't worth the price of a 750ml tin of paint.
*EDIT*.....
They did respond to this review, however, and I received a refund.

10 septembre 2024
Avis spontané
Logo de Ronseal

Réponse de Ronseal

Hi David,

Thank you for taking the time to leave a review, we value your feedback.

We are so sorry to hear about your disappointing experience using Ronseal Knot Block Wood Primer and Undercoat and to hear you are not satisfied with the customer service you have received. We have requested further information so our customer service manager can reach out to you personally to turn this experience around for you.

We’re extremely keen to resolve this for you and hope to chat to you soon.

Noté 1 sur 5 étoiles

Ronseal wood filler

Ronseal wood filler, bought from Edinburgh B+Q. The consistency of the product meant it was impossible to squeeze out the plastic tube it came in and tube had to be cut open to use the small amount I needed rendering the rest useless. Nine pounds fifty wasted! Will never use Ronseal again. Didn’t do what it said on the tin! Or plastic tube in this case.

26 novembre 2024
Avis spontané
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Réponse de Ronseal

Hi Wallace,

Thank you for taking the time to leave a review, feedback is important to us.

We are so sorry to hear you are not satisfied with our product. We have requested further information so our customer service team can reach out to you personally to investigate further.

Noté 1 sur 5 étoiles

Bought anti condensation paint Matt…

Bought anti condensation paint Matt white for kitchen ceiling, was an absolute disaster. As soon as I rolled it onto the ceiling it clumped up, tried different rollers but still clumpy. Ruined the ceiling. Caused so much distress. Wasted my time and energy. Have never experienced anything like it in my entire life.so disappointment.

24 novembre 2024
Avis spontané
Logo de Ronseal

Réponse de Ronseal

Hi Yasmin,

Thank you for taking the time to leave us a review, we value your feedback.

We are so sorry to hear about your unfortunate experience using Ronseal Anti Condensation paint. We have requested further information so our customer service team can reach out to you personally to hear more about what has happened here.

Noté 1 sur 5 étoiles

Bought one coat paint black pepper not…

Bought one coat paint black pepper not one coat at all decided to paint my interior doors 2 coats it took once it’s dry if you catch the doors with your nail the paint chips off I have to touch the doors up all the time Ronseal have not been in touch after many emails and messaging.

13 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Awful paint and faulty sprayer

Ronseal Fence paint is so full of sand and other contaminants it blocks the sprayer after a few seconds. Tried to contact 'customer service' but emails ignored

EDIT.....
After 'Ronseal' reached out to me all I can say is they're scrapping the barrel in the customer service to their clients. No, I won't waste anymore of my time stripping down the pump, photographing the issues, copying the batch numbers, receipts and god knows what other snippets of information you've requested! You only have to look at all the same issues within the reviews on here to know that your products don't work!

1 novembre 2024
Avis spontané
Logo de Ronseal

Réponse de Ronseal

Hi Jay,

Thank you for taking the time to leave us a review, we value your feedback.

We are so sorry to hear about your disappointment in our product. We would greatly appreciate the opportunity to discuss this further with you so our customer service team will be reaching out once you have provided us with further information.

We’re extremely keen to resolve this for you and hope to chat to you soon.

Noté 1 sur 5 étoiles

Ronseal Garden Paint is the worst…

Ronseal Garden Paint is the worst product I've ever used in fifty years of painting. It has the opacity of a shower of drizzle and if you try to apply it a bit thicker it runs and runs. Absolutely useless and infuriating product.

15 novembre 2024
Avis spontané
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Réponse de Ronseal

Hi Saoirse,

Thank you for taking the time to leave us a review.

We're so sorry to hear about your disappointment with the application of Ronseal Garden Paint. We've requested further information so our customer service team can reach out to you directly to investigate further.

Noté 1 sur 5 étoiles

Worst paint from Ronseal

Bought One Coat Everywhere and I picked Charcoal Grey Matt paint for my living room one wall and I was very disappointed with the brand as I never bought Ronseal paint before it’s the first time and I had to repaint 3 times to stop the patch in most corners and still coming back white patch as my wall is brand new and plastering and my other three walls are Dulux paint have no issues apart of that Ronseal paint! I have got few photos of this issue to prove it but unfortunately here doesn’t have one to show the photos

1 novembre 2024
Avis spontané
Logo de Ronseal

Réponse de Ronseal

Hi David,

Thank you for taking the time to leave us a review, we value your feedback.

We are so sorry to hear about the unsatisfactory experience you have had using our product. We would really like to assist in getting this resolved for you. We have requested further information so our customer service team can reach out to you directly to investigate further.

Noté 1 sur 5 étoiles

Ronseal Weatherproof Wood Paint - Worst Paint

Ronseal Weatherproof Wood Paint Batch 43E10:24 Royal Blue. This paint is not fit for purpose. Multiple coats ( 4 applied )over primer undercoat to fine smooth wood ( Richard Burbridge Louvre Door) and yes following manufacturer's printed instructions, still grinning through. Its not far off a translucent pigmented wash. Awful paint to apply.
Customer ( so stupid I am guessing a bot) services after exchanges blamed me.!!! I have been painting for over 50 years and can claim a little knowledge and experience. Told me to strip back to wood and start again.

Carly Bot says

“As explained we would recommend that the wood is stripped back to bare wood and the paint is applied directly to the wood.

The product is not at fault here, it is due to the primer that has been put on underneath the paint.

Best Wishes,
Carly.
Ronseal Consumer Services “

The instructions on the tin do not say only for use on bare wood. In fact they specifically refer to application to existing painted surfaces!

No I can’t have a refund sanctioned by Ronseal.

Ronseal should check negative B & Q and Amazon Reviews of the same paint.

That's me and Ronseal Products finished with.

“It’s our mission to show the world that anybody can do DIY.” Perhaps not with certain of their products?

1 novembre 2024
Avis spontané
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Réponse de Ronseal

Hi Andy,

Thank you for taking the time to leave us a review, we value your feedback.

We're sorry to hear of the unfortunate experience you have had using our product. We would greatly appreciate the opportunity to chat to you more about this situation. We have requested further information so our customer service manager can reach out to you personally.

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