I have dealt with Anthony who heads up the robot mower side of their business. The service provided by him and his team has been better than 1st class, outstanding techinal knowledge and great communi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... Voir plus
L'entreprise a répondu
Ordered a Stiga hedge cutting attachment on 6 Aug, received order packing confirmation same-day, it came the next working day. Have not yet tried it but clearly a new genuine accessory. Thank you.
L'entreprise a répondu
Easy service everything on time However when l phoned to see what chain l needed as a replacement the person who answered was totally rude he told me he doesn’t deal with that hung up and put me on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de motoculture
- aussi dans
- Atelier d'usinage
- Jardinerie
- Magasin d'articles pour l'aménagement paysager
- Service de réparation de machines
- Service de réparation de tondeuses à gazon
Écrit par l'entreprise
We're proud to be recognised as one of the UK's leading garden machinery specialists. In 2026, we were crowned UK's Leading Garden Machinery Dealer at the STIHL Awards and were also honoured with the prestigious STIHL 100 Year Award, recognising excellence across every aspect of our business. This follows being named Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards. Welcome to Ron Smith & Co., a name synonymous with excellence in garden and estate machinery since 1967. Founded by Ron Smith, the business has grown from humble beginnings into one of the UK's leading specialists, supplying premium garden and estate machinery to both domestic and professional customers. Today, Ron's vision continues under the leadership of his son, Mark Smith, with the same commitment to quality, expert advice and outstanding customer service. Our extensive range includes everything from lawnmowers, ride-on mowers and chainsaws to robotic mowers, hedge trimmers, leaf blowers and other specialist equipment. As authorised dealers for many of the industry's leading brands, we're committed to offering products that deliver exceptional performance, reliability and value. Sales: Visit our Worcester or Hereford showrooms, or shop online at www.ronsmith.co.uk for delivery across Great Britain. Repairs & Servicing: Our experienced engineers provide expert servicing and repairs to keep your machinery performing at its best. Spare Parts: Our dedicated parts department stocks an extensive range of genuine replacement parts and accessories. Robotic Mower Specialists: Our specialist team provides expert advice, installation and ongoing support for the latest robotic mowing technology. At Ron Smith & Co., we believe in providing more than just great products. We're passionate about helping our customers find the right solution for their needs, backed by knowledgeable advice, dependable after-sales support and industry-leading service. For nearly 60 years, we've remained committed to the values on which the business was founded: integrity, expertise, quality and customer care. Whether you visit one of our showrooms or shop online, we're here to help you create and maintain beautiful outdoor spaces with confidence.
Buy with Confidence
Authorised dealer with expert support
Since 1967, we've supplied premium garden machinery backed by expert advice, manufacturer-approved servicing, genuine spare parts and dedicated after-sales support. When you buy from Ron Smith & Co., you're buying from a trusted authorised dealer.
Coordonnées de contact
4 Newtown Road, Shrub Hill, WR5 1HF, Worcester, Royaume-Uni
- 01905738800
- sales@ronsmith.co.uk
- ronsmith.co.uk
STIHL Award Winners 2026
4,8
Excellent
887 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Neil! Great to hear you were pleased with everything.
We were not sure which machine we…
We were not sure which machine we needed but the Firm were very helpful and gave very good advice. The setting up went well and they were very good at explaining everything. Would use this Firm again
31 juillet 2026
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Joanna! Glad we could help you choose the right machine and get everything set up.
Great service from Ron Smith & Co Ltd
Great service from Ron Smith & Co Ltd. Good price and really fast delivery. Thank you!
3 août 2026
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Richard! Great to hear you were pleased with the price and speedy delivery.
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Karen! Great to hear you were pleased with the price and our team.
Réponse de Ron Smith & Co Ltd.
Thanks for your review! Glad you were pleased with the price and service.
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Peter! Glad you found us easy to deal with and competitively priced.
Réponse de Ron Smith & Co Ltd.
Thanks for your review! Glad everything arrived quickly and as expected.
Ease to order
Ease to order. And very fast delivery time , excellent company would recommend
27 juillet 2026
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Chris! Glad everything went smoothly, and we really appreciate the recommendation.
Great price and quick delivery.
29 juillet 2026
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Roy! Glad you were pleased with the price and quick delivery.
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Sue! Glad we could help get your robotic mower up and running.
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Alan! Glad your order arrived promptly.
Allet Kensington 14B
All good from a delivery and product perspective, the only thing which stopped me giving a 5 was it would have been good to have had some form of personal confirmation that petrol and oil had been added to the mower and that it had been tested and adjusted for optimal performance
21 juillet 2026
Réponse de Ron Smith & Co Ltd.
Thanks for your review! Glad everything went well, and we appreciate your feedback regarding confirmation of the pre-delivery checks.
Pleasant and helpful staff delivery a…
Pleasant and helpful staff delivery a nightmare
17 juillet 2026
Item was due for delivery 3/4/5 August
Item was due for delivery 3/4/5 August. These dates were requested as I have hospital appointments and treatment in July. I started getting text messages about item out for delivery etc and got concerned that my delivery dates were not being adhered to. I made a call to you and your agent informed me that my delivery dates of 3/4/5 August would be maintained as per my request on placing the order. Appearently these text are just internal memos and the item will be delivered as requested on 3/4/5 August. I was surprised to get a text from Palletways on Monday morning 20th July stating delivery was imminent! A again called you and spoke to your agent on this matter and he told me he would contact the delivery contractor and re arrange delivery on the appropriate days. I asked to be kept updated. I was not. At approx 14.45hrs on 20th July a Rammage haulage truck arrived at my house with the delivery. The driver called me and wanted to drop the heavy package! I explained I was at the hospital and unable to take delivery. I also informed him of the 3/4/5 August delivery dates. I viewed this from my phone in the hospital as it’s linked to my cctv system. This appears to be a total breakdown of communications on delivery and I believe I’m intitled to a full explanation and apology. I again repete the original delivery instructions: 3/4/5 August. Please confirm that will be carried. I’m really disappointed and been put to additional stress on this matter. Regards, walter
17 juillet 2026
Réponse de Ron Smith & Co Ltd.
We're very sorry for the confusion and frustration caused by the delivery. Although your requested delivery dates were noted, they were unfortunately not followed, and we apologise for the stress this caused. Since your review, we've been in touch to explain what happened and confirm the correct delivery arrangements. We appreciate your feedback and are sorry we fell short on this occasion.
Very good advice and great service
Very good advice and great service. Very pleased with our robot mower.
1 juillet 2026
Réponse de Ron Smith & Co Ltd.
Thanks for your review! We're glad our advice helped and that you're pleased with your robot mower.
Really great service from initial order…
Really great service from initial order to final installation.
14 juillet 2026
Réponse de Ron Smith & Co Ltd.
Thanks for your review! We're pleased everything went smoothly from your order through to installation.
Unacceptable Delivery Delay
A week after being told my order had left the warehouse I have still neither received the goods nor any communication from the nominated carrier (FedEx) to suggest when delivery might take place. On the same day I placed an order with a US firm for goods which have managed to cross the Atlantic, clear customs and be delivers to me. Really not good enough on the part of Ron Smith Ltd.
True to word Ron did deliver on 20th July so customer now happy. Lesson to be learned here is clarity of communication. Had the invoice I received specified a local delivery (rather than referring to 3rd party carrier) or if Ron Smith had contacted me to say this was now to be local delivery I would have been reassured instead of which I became increasingly frustrated by the inability of a third party carrier to find any trace of a delivery - not surprising given they had not been contracted to deliver in the first place!
14 juillet 2026
Réponse de Ron Smith & Co Ltd.
We're sorry for the confusion. As you're local to our showroom, your order is being delivered by our own team rather than FedEx, which is why you haven't received any courier updates. Your order is due to be hand delivered today, fully assembled and ready to use, within the quoted delivery timeframe. We hope this clarifies the situation.
Very good buying process and I was kept…
Very good buying process and I was kept up to date!
14 juillet 2026
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Lee! We're pleased you found the buying process straightforward and that our updates kept you informed throughout.
Réponse de Ron Smith & Co Ltd.
Thanks for your review, Kelvin! We're glad we could help get your order sorted.
Ron Smith & Co felt like a trustworthy company
Good communication with the company . Careful packaging and item exactly as ordered.
14 juillet 2026
Réponse de Ron Smith & Co Ltd.
Thanks for your review! We're pleased your order arrived well packaged and exactly as expected.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.