Roofing Megastore Avis 786

Terrible customer service. I'm chasing company for delivery date and every single time that promise to get back to me but never did. When we extend our order they make a mistake so we have to call them to corrected order. Very long waiting time when you call to customer service.

No delivery, no contact/ correspondence despite trying all avenues. There is no call handlers just a fake everyone is busy for hours even when they are closed. I am in the process of processing a charge back to my bank. Utterly disgusting service

Excellent simple website /buying process. Data and fitting instruction easy to download and print . Quality product delivery promptly I highly recommend this company

Am very pleased goods arrived as expected and good quality, would recommend

I haven’t received my goods and heard nothing from Roofing Megastore

Ordered some roofing sheets, they were delivered by the manufacturer damaged, I would never have bought them had I known that DIY Megastore is a drop shipper.
Tried to contact them and the website was down, matter is still unresolved, horrible experience, will never use this shower again.

Given 1 star as 0 not an option
Advertise for supply in 3-7 working days placed order 14 days in advance of requirement and is still not delivered 17 days later and now told will be another 6 days This is the worst company I have had the misfortune to deal with
I would never deal with again or recommend this company to anyone else You cannot organise any works as communication is poor

Placed order weeks ago and still no delivery date confirmation!!
Would have expected goods within 7 working days.

The product is good quality and fairly easy to install, however the transport costs are expensive and I had to chase up the delivery several times.

My order did not arrive on date.
Can't phone office because they closed at 1.00. on a Friday. Unbelievable.
Delivery arrived four days later at eight o'clock am, without any notice, because of a bank holiday, more reasons it should have delivered on the Friday.
NO explanation or apologies.
Products as it should be, although I have not unpacked it.
Driver could not get to the delivery address because the road was to narrow, although similar lorries have delivered here.
I had to carry the items with the driver which were four metres long about 100 metres.
The driver was helpful .

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Had an issue with my order but this was resolved and they were able to combine two orders into one so that the job could take place as scheduled. Delivery driver was friendly and helpful. In terms of the delivery service it would ne great to have more specific dates and times so that you can plan more accurately. Great quality products.

Brilliant service and quality products

Great Company, prices are good, the products are also good and we were kept up-to-date with the delivery. What else would you need.

Good price, good quality materials, and a very helpful delivery driver.

Excellent quality sheets, exactly to the requested size

I was surprised to get the delivery earlier than anticipated. Good product 30 x 1000 galv sheets. At the right price. I'm sorry I was not here when goods were delivered, maybe an email to let me know would have been better than a phone call but it was by my own request that the call came on the house phone. I will use this company again as I have a few other projects to get done.

Products are good quality, but the delivery time was awful, 2weeks 6days!
Also sent one wrong item.
Communication really slow.
Maybe I was just unlucky, but that was my experience.

Excellent service provided before, during and after the order was placed, not least in arranging a delivery day / time that worked well for me.
EPDM kit now all fitted, with components being of very good quality and the kit containing more than sufficient quantities of all necessary items.
Not the first time that I have used Roofing Megastore, for a range of different items and I would recommend them without hesitation.
Thank you.

I rarely leave negative reviews, but my experience with Roofing Megastore has been extremely disappointing.

I placed my order on 30/03/2026 for polycarbonate sheets, and some accessories for my pergola, and while part of the order arrived, some key items (the sheets and H sections) are missing till date 28/04/2026. I reported this immediately and was assured multiple times that the transport team would contact me and resolve the issue. Despite confirming the missing items promptly, I have received no meaningful updates or communication since.

It has now been over a week of chasing, with repeated promises but no action. Emails giving the same reply (chasing the delivery teams), and there is no clear timeline for resolution. The lack of accountability and customer support is very frustrating.

Based on my experience, I would strongly advise others to be cautious when ordering, especially if your project depends on timely delivery.

I hope the company takes this feedback seriously and improves both their delivery process and customer communication.

Brilliant company to order from and delivered on time ill use again for certain,
Highly recommend them 👌