Roofmaker Avis 

My Roofmaker skylight broke (chain on motor snapped in the skylight open position) in May and 4 months later I am still trying to get them to repair it. I have paid Roofmaker £750 for the repair, which they insisted I pay before they schedule a site visit, and since paying emails have not been responded to, phone calls not returned and still no date given for when they will repair the motor to enable me to open the skylight.

I had a similar experience last year when one of the electric blinds they installed over the skylight broke. I spent 6 months trying to get them to repair it. They (Stella, Molly, Emma) didn't respond to emails, kept promising to call back but didn't. Eventually Dom said if I returned the blinds they would look at them so I paid a builder to take them down and after months of unreturned phone calls and emails they eventually installed a new blind. They only responded after I left a negative review.
Brett, the contractor doing the installation was very good.

I have been reluctant to leave another negative review, hoping that they would step up this time (dealing with Scott and Stella). But having spent £8832 with them to date and still having a broken skylight, which I've already paid to have repaired, I am exasperated.

To people considering buying skylights / blinds, I would avoid this company at all costs. As others have said, the product is nice and they’re helpful until they have your money then there is a complete lack of customer service. Given it's such a niche product, when there is a problem, there is no one else you can go to to mend them so you're at their mercy. I will continue to update this post.

We had ordered two rooflights from Roofmaker. We were missing a remote control to operate one of the blinds that we had fitted by them.
I contacted them and they sent out the remote control to me free of charge and very quickly. Fanatastic Customer Service and I know that they will always try and help with any issue that I may have.

Really pleased with our skylight from Roof Maker. The quality is excellent and it lets in a huge amount of natural light, making the room feel much brighter and more spacious. Very happy with it.

Minor issue with lantern, call made and team on site and resolved within 48 hours. Thanks!

Great Service!

Needed some technical advise as I prefer to do things myself to save on money, the team talked me through everything I needed to know and sent me the documents that were detailed and easy to follow, will be back for sure if I need assistance again! THANK YOU

Good experience with Roof Maker from start to finish. Rigg was helpful and her follow-up calls were appreciated. Communication was good throughout and I’m very happy with the service received.

The staff are friendly and professional! They took the time to answer all my questions about my project and gave me a great recommendation. Very happy with their service and and highly recommend them!

Amazing service from start to finish. Would really recommend. Thank you guys. We love it! Brad

Really good service from sales to customer services. Great quality rooflights that were delivered on time. Can't recommend roof maker enough.

The follow-up calls from Rigg were much appreciated as they kept me updated and reassured throughout the process. Overall, a smooth experience and I would happily recommend Roof Maker.

Rigg was extremely helpful and attentive!

5 Star rating for Roof Maker. Regg’s service was very good, especially with the follow-up calls to make sure everything was going smoothly. Really helpful and professional throughout. Very satisfied with overall experience.

Great experience with Roof Maker. The customer service was excellent and everyone I dealt with was friendly and helpful. The rooflight was delivered on time and was exactly what I was looking for. Very happy with the service.

Paid a lot of money for 2 roof windows. All good to start with even a few years ago was emailing them and getting help. Now completely changed no support no answers from email and nobody will talk on phone unless you are buying from them. Terrible. Have issues with controllers on windows but have sourced another company who is more than willing to help and also can use an app as well as remotes for opening them. Terrible company and the girl who always answered my emails for service problems has left the company. What does that tell you!

Extremely poor after-sales service and unresolved product issues.

We have experienced the same fault with Roofmaker's electrical opening skylights on three separate occasions across different projects. To date, only one of the three issues has been resolved, while the other two have been left outstanding despite repeated follow-ups.

One of these issues has been ongoing since December 2025, when we were told that a replacement motor/gearbox would be arranged. Unfortunately, after the member of staff dealing with the case left the company, the matter appears to have been forgotten. Despite numerous emails and requests for updates, we are still chasing for a resolution months later.

As a company that has specified and installed Roofmaker products on multiple projects and recommended them to clients, this level of customer service is unacceptable. Having recurring faults with the same product is disappointing enough, but the lack of communication and failure to resolve warranty issues promptly is even more frustrating.

Based on our experience, we cannot recommend Roofmaker. If you rely on responsive after-sales support or warranty service, you may be left waiting for months with no clear resolution.

I have spent tens of thousands of pounds with this business over the years and am now paying to have all of their products completely removed from my property. My ongoing issues, although easy to resolve, have been going on for months and I have given up trying to deal with them. It's just painful. Try calling them yourself—the sales line picks up immediately, but customer service vanishes the moment a product has a fault and no one ever answers the phone. Future buyers should be warned that the positive reviews posted here generally reflect initial contact or installations, while the negative ones reflect the desperate reality of customers who need support later. My emails were forwarded to the 2 directors, one of which couldn't be bothered to respond and the other although responded wasn't interested in providing any level of care. This company does not deserve your hard-earned money and, in this day and age, does not deserve to be in business. Without doubt the worst business I have ever had the misfortune to deal with.

We purchased an electric opening rooflight in 2024 from this company and our electrician made an error with the wiring which resulted in a burnt out control box but the team at Roofmaker were very helpful and talked us through the correct way of installing a replacement control switch, my wife and I are very pleased with the after service we received from Stella and John who are both a credit to the company and very knowledgeable…i would recommend this company over other companies because of their after sales ability and my rooflight now works perfectly well above our kitchen island.

Absolutely appalling customer service. Rude and unhelpful. Dreadful product. Actuators broke within two years due to being faulty. Enormous non-negotiable charge to replace them despite them being faulty. Would never go near this company or their products again.

Service was good...product looks amazing.

Happy with everything

First impressions, A great product and from an initial sales perspective they were helpful and prompt.
Two Luxlite roof lights with integrated blinds were duly ordered, received and fitted.
Since fitting we have nothing but issues and over a year later we have roof lights where the blinds have never worked.
Despite several attempts at speaking to them directly from both myself and our electricians, they have been useless.
Your requests will be past from pillar to post with no follow ups or detailed feedback provided from videos we have sent in. Again, zero response.
I would not recommend this company and we are now in position where we cannot control the light in bedroom spaces.
This is a premium product, with a premium cost and the after sales service should simply be much better.
This review is provided from an architectural and interiors studio and we cannot recommend Roofmaker to any others.

* Update Jan 8th 2026.
We requested engineer visit on several occassions, but this did not materialise due to us being in Glasgow, Scotland. Instead, myself and our electrician with the help from Dominic were able to snag the roof lights operation and we now have working rooflights and blinds. It wasnt easy and we would unlikley order again via Roofmaker, but we have amended our review based on our most recent experience.
Ross