Roofmaker Avis 

Seven years on and still helpful!

We used Roofmaker for some skylights and a big bi-fold door seven years ago. Recently the handle on the bi-fold door snapped meaning we could not shut the door because then we couldn't get out. Despite the length of time of the sale and even though they no longer sell the bi-fold doors, they were still able to search around, find a handle and get it to us quickly to effect a repair. They then came down to London to ensure the repair was done properly. Big shout to Mark and Jade for helping us.

While the windows have required minor maintenance, the thermal properties have been excellent and we received a number of compliments on the design. We would recommend this supplier for both the quality of the products and their excellent customer service.

An incredibly helpful company, loads of info sent over when requested, they welcomed me to visit their showroom / factory with open arms, and the lantern came as expected, well packaged etc. It's beautiful! We did have one issue with one of the panes, but they sorted it very quickly - very helpful ineed!

I ordered my sky lantern and Vlux lights for my extension before Christmas.
I ordered early so that they were on site for when my roofers were ready to fit them.
The first sky lantern was fitted the week before Christmas. The instructions were followed exactly as the manufacture required. The very next day the roof lantern leaked and so my roofers came round to look at the lantern and see if their craftsmanship was inadequate. Thet resealed the roof. It leaked again. They came back and check it out again. It leaked for a third time. On this visit they removed the sky lantern to discover that it was not their craftmanship but instead the lantern manufacture itself. I called roofmaker who were closed for Christmas. So i had a leaking roof destroying the room below and Roof Maker could respond to me on 11th January. As a result my roofers charged me 3 times to get the roof water tight.
Once I got through to the companh in January they were unhelpful. They said they would send out one of their team. At this point I had paid for the roof to be sealed and fitted again at a cost to me.
The product itself was not as described and Roof Maker have not and are still not offering a refund of any kind on the product. They feel £150 is adequate compensation even though it cost more for me to get the roof in a state that protected my house.
I wouldn't use this company again or recommend them.