Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great products at great prices. From a product point of view and trust of the company can't argue. \ An improvement area is logistics- One of my items was out of stock, so the delivery was delayed. C... Voir plus
L'entreprise a répondu
Good loft ladder - I couldn't find any other supplier of the size I wanted (130cm x 70cm). I haven't fitted it yet, but I'm familiar with a similar one in use elsewhere. It's fairly pricey, but I do... Voir plus
L'entreprise a répondu
Great company to deal with. Needed 2 roof light windows for a dual extension between my neighbour and self for my builder to fit. Rang, very helpful lady, sorted what was needed quickly and delive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de rénovation
- aussi dans
- Fournisseur d'échelles
- Fournisseur de fenêtres
- Magasin de matériel pour l'entretien des toitures
Écrit par l'entreprise
We supply roof windows, skylights, loft ladders and many more!
Coordonnées de contact
Hearthcote Road, DE11 9DW, Swadlincote, Royaume-Uni
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4,6
Excellent
627 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful to answer questions and…
Very helpful to answer questions and queries. Followed YouTube video to replace existing blackout blinds.
21 février 2026
Réponse de RW4Y
We're glad the team could help with any questions you had, and I'm glad our YouTube was helpful for easy installation!
Reasonably quick and resolved a problem…
Reasonably quick and resolved a problem with the order (which may have been my fault) easily and quickly
30 janvier 2026
Réponse de RW4Y
Hi Duncan, thank you for the great review & I'm glad the team helped you efficiently.
Customer service and product support is…
Customer service and product support is excellent. Delivery no problem at all .
5 février 2026
Réponse de RW4Y
Thank you for the great review!
The roof blinds were easily installed…
The roof blinds were easily installed and have kept the sun from blinding us in our kitchen we also had the advantage of the dogs not barking at their reflection so really pleased
4 février 2026
Réponse de RW4Y
Hi David, sounds like the blinds have been a big help to your household! Thank you for the lovely review.
Réponse de RW4Y
Hi Harry, thank you for taking the time to leave this 5-star review.
Delivered on time and a perfect fit
Delivered on time and a perfect fit, very good service and the measuring advice on their website was spot on.
13 janvier 2026
Réponse de RW4Y
Hi Tim, thank you for leaving this great review. We're glad the website was easy to use.
Réponse de RW4Y
Hi James, thank you for taking the time to leave this review. We're glad you found our team helpful, and we'll take on your feedback.
Réponse de RW4Y
Thank you for the lovely review Carol.
Helpful receptionists on the phone.
Helpful receptionists on the phone.
The blind was of excellent quality when it arrived
14 janvier 2026
Réponse de RW4Y
Thank you for the great review. We're glad our team is helpful from start to finish :)
The wrong item arrived after supplying…
The wrong item arrived after supplying photos of the item needed. A long period of waiting on a part that was already available and very expensive. When informing you the wrong part with photo informed that you had item in stock that was the correct item and sent six clips came and fitted I was hopping for 12 items to repair all windows. Anyway a bad experience and no value for money in this pruchase, as I did find local supply of item that was close but not correct and it was only could have adapted and saved 90% of cost
1 décembre 2025
Réponse de RW4Y
Hi Stephen, thank you for taking the time to leave this review. I'm glad your issue was resolved in the end, but we are sorry about the delay and inconvenience caused.
We would always recommend using FAKRO spare parts and accessories for your windows, to firstly ensure that they are high quality and that they will last. Secondly, using other branded parts will invalidate your warranty.
Really good quick service
Really good quick service. Ordered 2 handles for our windows, despatched quickly and free postage. Handles easy to attach to windows.
2 janvier 2026
Réponse de RW4Y
Hi Stacey, thank you for this lovely review. We're glad your experience with us was easy and stress-free!
Really good service. Great to deal with a "human" company!
Really good service.
Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the customer service department to say that unfortunately, the window was no longer available and would I accept a slightly different one at the same price. Window then arrived promptly within the 2-3 days suggested timeframe. Great to deal with a "human" company!
30 décembre 2025
Réponse de RW4Y
Hi Amanda, thank you for taking the time to leave this great review. We pride ourselves on having the human touch every step of the way, and I'm glad it shows!
I got the exact parts I was looking for…
I got the exact parts I was looking for first time around.
2 décembre 2025
Réponse de RW4Y
Thank you for the great review :)
Long delivery time
I realise that the item (a replacement hinge arm) might not be a stock item but the item took over a month to arrive and the postage cost almost the same as the part. Given I wanted to get it fitted properly it was difficult to arrange a fitter.
The replacement part looks OK although a different metal to the original, and the actual ordering process wasn’t bad. The rating is based upon the overall service. I needed to replace the hinge so that I could use the loft easily, it took over a month, I couldn’t arrange a fitter until I had chased the order and the delivery cost was proportionately high.
16 décembre 2025
Réponse de RW4Y
Hi William, thank you for taking the time to leave this detailed review. We're sorry the delivery time was longer than expected. With spare parts, they are made to order, so the delivery time includes the one-off manufacturing time, travel time from our head office in poland and then shipping directly out to you, hopefully that helps you understand our timescale. I'm glad the part is now fitted and working well, but please accept my apologies for the timings.
Good customer service and advice
Good customer service and advice, good prices delivery service.
8 décembre 2025
Réponse de RW4Y
Thank you for the great review!
Easy to use website
Easy to use website, fast delivery, delivered exactly when it was supposed to be. Thanks
3 décembre 2025
Réponse de RW4Y
Hi Gordon, thank you for the great review.
Réponse de RW4Y
Thank you Ben for taking the time to leave this great review.
How much !!!!!!
Ordered a cheap type of loft cover latch and they charged me £30 plus carriage -Brought same item from Amazon for £7.50 free post
Bargain
18 novembre 2025
Réponse de RW4Y
Hi Eamonn, thank you for your feedback. We appreciate that price is an important consideration. Our spare parts are manufactured in-house to the same high standards as all of our roof windows and loft ladders, ensuring safety, quality, and warranty protection when used with FAKRO products. While cheaper alternatives are available elsewhere, we always recommend genuine FAKRO parts for the best fit and long-term reliability. Thank you for taking the time to share your thoughts.
Delivered promptly.
Delivered promptly.
Well packaged.
Easy to fit.
Very impressed
Going to fit one in my own home.
31 octobre 2025
Réponse de RW4Y
Thank you Andrew for leaving this great and informative feedback.
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