I have shopped with Rose and Albert for many years and honestly the clothes are stunning and priced fairly! Kate who owns R&A is the loveliest most helpful person you’ll ever do business with, she alw... Voir plus
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Lisez les avis des autres
Have bought so many of my little girls most special pieces from Rose & Albert and will continue to do so. My fave children’s boutique by far, product wise and customer service. I always recommend frie... Voir plus
My wife purchased a romper suit for our granddaughter which was too small. We returned the item which was not delivered due to no one being-in st the returns address, we sent proof of delivery sent re... Voir plus
I have shopped at Rose & Albert several times over the last 3 years for my little girls and have never been disappointed. The clothing is always beautiful and of a high quality. Kate is also always qu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We offer a handpicked collection of traditional baby & toddler clothes sourced from all over the world. A family run business with importance of excellent customer service at our heart. Stockists of over 30 incredible brands we strive to bring you the best. We work hand in hand with brands from across the UK & Europe including Sarah Louise, Babidu, Granlei, plus Pretty Originals & Wedoble. We are the only retailer in the UK to offer you access to the entire Petite Maison Kids range featuring stunning knitwear, and premium occasionwear. A highlight for us has been out gifting collections offering luxury gift sets to suit all budgets from £19 up to £120
Coordonnées de contact
Unit B, Arnos House, Wakefield road, L30 6TZ, Liverpool, Royaume-Uni
- 07983752160
- Hello@roseandalbert.co.uk
- roseandalbert.co.uk
4,4
Excellent
240 avis
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Still waiting for my merchandise
25 juin 2024
Excellent company
Excellent website, excellent customer service, delivery was very quick, would definitely recommend to everyone, very happy with my purchases
25 juin 2024
Lovely service and staff are lovely
Lovely service and staff are lovely, friendly and helpful. The item I ordered was gorgeous and lovely value for money, would definitely recommend to anyone debating ordering from here.
11 juin 2024
Avis spontané
She said yes to the dress :)
She said yes to the dress…I was recommended by another company to Rose and Albert after my daughter’s holy communion dress was no longer suitable following a disaster. Bear in mind this is 3 days before the communion and my daughter is very petite for her age. Kate @rose and Albert couldn’t have been more helpful the evening I needed help, she sent me several pictures of dresses she had in stock that she thought would fit and arranged for us to come in the following morning to try them on. She was patient, allowed her to try them all on several times before she made her decision and just made a real fuss of her. She’s saved the day and I couldn’t be more thankful. I highly recommend anyone who’s thinking of a dress for their child’s special day to reach out to Kate you won’t be disappointed.
1 mai 2024
Avis spontané
Réponse de roseandalbert.co.uk
Thankyou so much Lisa for your amazing review. I’m so glad we could help you out, your girl looked amazing xxxx
This retailer is an insult to the designer
I've recently ordered the Sarah Louise Ivory Satin & Tulle Occasion Dress and I have to give credit where credit is due. The dress is beautiful and great quality. However, roseandalbert retailer is an insult to this designer. The state in which the dress was packed and deliver was disgusting. The box was barely kept together by tape and inside was this dress thrown on a piece of paper wihout any additional protection. The dress could have been damaged so easily and the box was absolutely horrendous. Bear in mind that they will charge you £4.95 for said 'packaging' for any occasion wear, despite being over £80 and qualifying for feed delivery. This is not mentioned anywhere on the website. I truly didn't mind paying that but at least have the decency to pack the goods propely. Sarah Louise goods can be found with other retailers such as childrensalon so I wouldn't bother to order form this retailer. You'd have a high chance your goods will be destroyed in transit.
I also wanted to mention that I've found some minor defects: the eye from the sewing hook was missing and there was a small stain on the dress. This shows poor standards and poor quality checks.
A final edit: I've just read Kate's response to one of the one star review where she claims they put the ocasion wear in a white reusable box and then in a plastic bag. This is a LIE! The dress I ordered was in a brown cardboard box, they type you'd see in a warehouse, and in such a state that you'd think they stomped on it before dispatching. I'd only wish I could upload picture here because I still have the box.
10 avril 2024
Avis spontané
Réponse de roseandalbert.co.uk
Hi there,
Huge apologies for the delay with our response to your review.
I can only apologise that this has been your experience. Please can you email 'hello@roseandalbert.co.uk' with your order number or just reach out to us via email so we can contact you separately & look to make amends here.
Just to address some of your points:
The boxes we despatch occasionwear in are brown double walled boxes, and they should be one time use as they are ordered in specifically to send out occasionwear. We also send the hanger, dress in polythene original packaging from Sarah Louise. The box is lined & topped in tissue paper with our packing slip & thankyou card, sealed and posted out to you.
I can see that this has not been your experience and again I am sorry
With regards to your edit 'we put the occasionwear in a white reusable box and then in a plastic bag' - we changed this policy just 12 weeks ago as our supplier had discontinued the white boxes. We updated all of our product descriptions to reflect this. Your comment is from a review response we posted in October 2022 and is out of date now
In relation to your comment about the minor defects - Sarah Louise have changed the hook & eye system now - the eye is actually a small fabric eye rather than the traditional metal. They found that this is comfier for the child but I appreciate it can be hard to see/ especially when we are used to seeing the metal eyes. I will ensure we add a comment into the product description. All of our items are stored in our warehouse in their original packaging and we inspect each item before they are despatched. With regards to the stain - please can you send some pictures and we will discuss further
We are a very proud stockist of Sarah Louise & really do take pride in ensuring our customers are delighted with their deliveries. I am so sorry this hasn't been your experience
We have taken this review as an opportunity to brush up on training of packaging standards and as expressed above I would love to talk to you separately we can see if we can help to make this a better experience for you
Thankyou
Kate
Réponse de roseandalbert.co.uk
Thankyou so much Rachel for your kind review, it means the world to us to know that you are happy with your order. Kate x
Excellent quality and service.
The selection of clothes for my Grandaughter and Grandson was excellent. I was spoiled for choice but got 2 beautiful outfits with the help of Kate. Excellent service and selection and great quality clothing at great prices. I’ll definitely be back!
27 mars 2024
Réponse de roseandalbert.co.uk
Thankyou so much Karen. It's always a pleasure to have you into our shop.... and your grandbabies are gorgeous. Kate x
No refund
I returned 2 expensive communion dresses . Weeks ago you said you refunded them but my PayPal has not received it. I am a single mum and am struggling to pay my bills as i have nor accounted for this! You did say you would ring me back today and I have received nothing! This is morally wrong.
18 février 2024
Avis spontané
Réponse de roseandalbert.co.uk
Hi Lisa,
I am so sorry for the delay in refund
We have resolved this issue separately with you on email now and all monies have been released from Paypal
Thankyou
Kate
Great customer service via Instagram…
Great customer service via Instagram and in the shop. Beautiful clothes and shop. Good location!
27 février 2024
Beautiful range of boys clothes always…
Beautiful range of boys clothes always packaged well good communication always with a personal touch I really like this company
25 février 2024
Réponse de roseandalbert.co.uk
Thankyou so much Anna that's such a kind review. Kate x
Great international retailer
Great international retailer! They respond quickly and ship quickly. They also have an incredible curation of clothing. I am a big fan of their own R&A line.
26 janvier 2024
Réponse de roseandalbert.co.uk
Thankyou so much Kate! This is a very kind review..... and we love seeing your boy in our clothing xx
Highly recommended
Kate was friendly and welcoming.
The stock in shop was beautiful. Great experience.
28 janvier 2024
Réponse de roseandalbert.co.uk
Thankyou so much Jen for your kind review. It was a pleasure having you in. Kate x
Beautiful product ( baby hat ) and…
Beautiful product ( baby hat ) and quick delivery.
27 janvier 2024
Réponse de roseandalbert.co.uk
Thankyou Dorothy, it means the world to know that our customers are happy. Kate x
Lovely staff made you really welcome 🤗…
Lovely staff made you really welcome 🤗 shop was beautiful. Can’t wait for my dress to arrive xx
27 janvier 2024
Réponse de roseandalbert.co.uk
Thankyou so much Paula! Can't wait to see your girl in her Communion dress. Kate x
beautiful clothes my grandaughter is…
beautiful clothes my grandaughter is the bell of the ball always thank u r a
23 janvier 2024
Avis spontané
Réponse de roseandalbert.co.uk
Ah this is so lovely to read. Thankyou Michael for taking the time out to leave us a review. Kate z
Great Quailty
Great service, beautiful dress and very nicely packaged. Very good quality can't wait for my little flower girl to wear it.
8 janvier 2024
Avis spontané
Excellent customer service and the…
Excellent customer service and the quality of the products.
15 décembre 2023
Avis spontané
I haven’t received an item and despite…
I haven’t received an item and despite calling you and sending several emails I have heard nothing
18 décembre 2023
Avis spontané
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