I have shopped with Rose and Albert for many years and honestly the clothes are stunning and priced fairly! Kate who owns R&A is the loveliest most helpful person you’ll ever do business with, she alw... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Have bought so many of my little girls most special pieces from Rose & Albert and will continue to do so. My fave children’s boutique by far, product wise and customer service. I always recommend frie... Voir plus
My wife purchased a romper suit for our granddaughter which was too small. We returned the item which was not delivered due to no one being-in st the returns address, we sent proof of delivery sent re... Voir plus
I have shopped at Rose & Albert several times over the last 3 years for my little girls and have never been disappointed. The clothing is always beautiful and of a high quality. Kate is also always qu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We offer a handpicked collection of traditional baby & toddler clothes sourced from all over the world. A family run business with importance of excellent customer service at our heart. Stockists of over 30 incredible brands we strive to bring you the best. We work hand in hand with brands from across the UK & Europe including Sarah Louise, Babidu, Granlei, plus Pretty Originals & Wedoble. We are the only retailer in the UK to offer you access to the entire Petite Maison Kids range featuring stunning knitwear, and premium occasionwear. A highlight for us has been out gifting collections offering luxury gift sets to suit all budgets from £19 up to £120
Coordonnées de contact
Unit B, Arnos House, Wakefield road, L30 6TZ, Liverpool, Royaume-Uni
- 07983752160
- Hello@roseandalbert.co.uk
- roseandalbert.co.uk
4,4
Excellent
240 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de roseandalbert.co.uk
This is great to hear Claire thankyou. Kate x
Beautiful Items delivered promptly
Beautiful Items delivered promptly . Thank you so much , I can’t wait for my little boy to wear them on holiday
23 mars 2023
Our favourite shop
The most gorgeous clothes and a lovely shop where the staff are so helpful and can’t do enough for you. The addition of a toy corner where the little ones can play whilst you shop is amazing, my little girl loves it when we go here. The owner is always on hand to message on Instagram and to give advice on sizing and styling. We can’t recommend Rose & Albert enough
21 mars 2023
Avis spontané
Réponse de roseandalbert.co.uk
Thankyou so much Laura! The kids love that toy area don’t they! Means mummy (and grandma) can shop. Kate x
Just the best
So happy as always with my order everything is perfect, I have been ordering from Rose and Albert for a number of years now and I cannot fault a thing the best service from Kate and the team and the most beautiful clothes thank you
6 mars 2023
Avis spontané
Réponse de roseandalbert.co.uk
Thankyou so much, we are all so grateful for your custom xx
Rose and Albert is my go to shop for…
Rose and Albert is my go to shop for everything for my little girl. Their products are absolutely incredible. And if ever there’s an issue it’s dealt with quickly by the girls who all treat you like you’re part of their little gang. It’s lovely.
28 mars 2023
Avis spontané
Réponse de roseandalbert.co.uk
Thankyou so much xx
Happy & loyal customer for 4 years!! 5*
I have been buying from Rose and Albert for four years now and we absolutely love everything that the brand stands for. Kate and her team are fabulous ❤️ Very beautiful clothing and amazing customer service. Always go above and beyond for their customers. Thank you Kate xxx can't wait to order more summer bits xxx
22 mars 2023
Avis spontané
Réponse de roseandalbert.co.uk
Thankyou so much for this lovely review. Really means the world Kate x
Thank you so much for my recent orders
Thank you so much for my recent orders, the quality of the items as always is incredible, will continue to buy! Love rose and Albert thank you Kate and the team for all the hardwork you do! Highly recommend! 🤍
28 mars 2023
Avis spontané
Réponse de roseandalbert.co.uk
Love seeing your boys twinning in our clothes xx thankyou Lucy x
Absolutely outstanding customer service…
Absolutely outstanding customer service couldn’t recommend this shop enough they have the most beautiful and classy childrennswear and the quality is AMAZING!! X
15 mars 2023
Avis spontané
Réponse de roseandalbert.co.uk
Chanelle we are so grateful to you & your girl x
My favourite shop!! …
My favourite shop to buy my children’s clothes from. Fast delivery. Amazing quality. Fantastic customer service. My go to shop with the most beautiful clothes range!
24 mars 2023
Avis spontané
Réponse de roseandalbert.co.uk
Thankyou so so much. We’ve loved watching your family grow too xx Kate x
Void void void
What a s*** show of a company tbh, to much to wrote here but I would definitely avoid, sent my item back over a week ago, they've had it 8 days now and still no form of contact and still no refund, Red flag when you come on trust pilot and it says the company are in breaching the terms lf use, I will be going to ombudsman about this company
8 mars 2023
Avis spontané
Réponse de roseandalbert.co.uk
Hi Leanne. I have replied to your previous review below. We have discussed this matter with you via email & you have been refunded for the goods. I apologise once again that the booties didn't fit however as explained we do follow the brands guidelines. We have taken all actions we can & as a result this matter is closed. Thankyou. Kate
Excellent service all round
Quick delivery. Excellent quality. Absolutely loved this dress and it was even better in person 😍
14 mars 2023
Réponse de roseandalbert.co.uk
Amazing! So pleased! And with the brands we stock, you can always guarantee they are even more beautiful in real life. Kate x
Over the moon …
I bought the mystery bundle and just wish I had bought more!! Absolutely thrilled
24 février 2023
Réponse de roseandalbert.co.uk
Well they were incredible value! So glad you are pleased x Kate
Absolutely beautiful clothes and can’t…
Absolutely beautiful clothes and can’t wait to see my grandson in them! Service was smooth and the packaging was lovely. I will be back for more!
2 mars 2023
Réponse de roseandalbert.co.uk
Thankyou so much Lynda, reviews like this truly make our day. Kate x
first time I’ve used this web site…
first time I’ve used this web site excellent service I also like where customers are thanked for their custom which is appreciated
26 février 2023
Réponse de roseandalbert.co.uk
We are so grateful to each and every customer, you are the heart of our business. Kate x
Réponse de roseandalbert.co.uk
Thankyou Fernanda, your kind review is much appreciated. Kate x
emailed the customer service team…
emailed the customer service team regarding the missing piece of my order, has not heard back with one word!!!!!!!!!!!!
27 janvier 2023
Réponse de roseandalbert.co.uk
Hi Bo, I am so sorry we didn't come back to you. We were working hard to get the other item from your order from the US but I appreciate we didn't communicate this to you. Your order has now been refunded & I've sent you a separate email. We have taken the feedback on board that our communication in this instance was not good enough. Thankyou
Kate
Réponse de roseandalbert.co.uk
Thankyou Angela, your feedback is greatly appreciated. Kate x
Réponse de roseandalbert.co.uk
Thankyou Pam x
Ignoring my email about sending a wrong item being sent to me.
Hello,
I was sent the wrong item. Sent two emails which have been ignored.
Response to your reply here on 07.02.2023. Kate, thanks for your reply. It is really OK to make mistakes as long as the problem is resolved in a professional manner. You made it sound that my expectation was for you to respond to me over the weekend. The first email I sent to you was last Wednesday, then Thursday to ensure you got it and then on Monday. I waited.
I appreciate the fact that issue is being resolved. I do not appreciate that you made it sound I had an unrealistic expectation. I was going to change my rating to 5.
30 janvier 2023
Réponse de roseandalbert.co.uk
Hi Natalja. our customer service team reached out to you yesterday. Unfortunately we don't man emails over the weekend & so our earliest opportunity to reply was yesterday morning. Apologies for sending you the incorrect item - this was an error on our part & we will ensure your order is corrected with no cost to you as quickly as possible. Thanks Kate
Just beautiful …
Just beautiful and delivery by Royal Mail spot on .
The baby set of angel wings were so appreciated by my relations .
27 janvier 2023
Réponse de roseandalbert.co.uk
My favourite range for babies :) So pleased that you are happy x
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.