Sadly after being a player on here for many hears i have now closed my account. My £40 weekly limit imposed by the site is gone in 5 minutes. Cant build let alone withdraw so unfortunately i have deci... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Definitely 5 stars. I was paid my withdrawal the next day and have since won again. Dont listen to the bad reviews I think they are done too soon and people don't think they'll be paid but they will.... Voir plus
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Thank you Maria for your kind gesture,and it was a great privilege to get chatting to you tonight take care
L'entreprise a répondu
Denisa M simply helped me and I am very grateful for responding to my message so quickly.
L'entreprise a répondu
À propos de l'entreprise
Rosy Bingo
Écrit par l'entreprise
- Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
- Our response to the current situation
- At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Coordonnées de contact
Royaume-Uni
- support@rosybingo.com
- rosybingo.com
4,1
Bien
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very helpful thanks
28 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Richard,
You're very welcome! We're glad we could help — thank you for your feedback!
Regards,
The Rosy Bingo Team
Réponse de Rosy Bingo
Hi Sharron,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand your frustration.
We’ve reached out to you via Trustpilot to request your account details so we can review your case more thoroughly. Please rest assured that all gameplay outcomes are determined by certified random number generators to ensure fairness for all players.
We’d appreciate the opportunity to look into this further and assist you directly.
Kind regards,
Rosy Bingo
They helped me in like 30 seconds…
They helped me in like 30 seconds teresa was very helpfull
23 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Kyle,
We’re thrilled to hear Teresa could assist so quickly — 30-second support might be a new record! Thanks for the lovely feedback
Regards,
The Rosy Bingo Team
I did not get my bonus when I joined
I did not get my bonus when I joined. Not had one win yet. Customer Service on Live Chat were very good. I chatted with Emil. I got my bonus thanks to Emil. Now I would very much like a win then my rating for the site might go up.
22 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Sharon, thanks so much for your feedback! We're glad to hear Emil was able to help you get your bonus and that you had a good experience with our Live Chat team. 😊
We totally understand that it can be frustrating not to get a win, but please remember that all game outcomes are powered by RNG (Random Number Generator), which means results are completely random and fair — neither you nor we can influence them.
Fingers crossed for some good luck coming your way soon! 🍀
Give it a miss
Quick responces from chat, but mis-leading information passed over, to encourage spending.
You will just loose money believing what you have been told, don't use this site.
Also as per below the responce is spinning how they didn't mislead, but the conversation thread I have saved was very misleading.
Avoid
20 juin 2025
Avis spontané
Réponse de Rosy Bingo
HI there,
Thanks so much for your review and for sharing the details – it gave us the chance to look into this properly.
We're really sorry to hear you felt misled. That was never our intention. You reached out to ask how to use your bonus, and our team simply explained how it works – that bonus funds become available once real money is used, as per the standard terms.
We understand how this might have felt frustrating, and we truly appreciate your feedback. It helps us keep improving the way we communicate. If there's anything else you'd like to talk through, we’re always happy to help.
All the best,
Rosy Bingo
I chatted to Rachel who was very…
I chatted to Rachel who was very helpful and helped me with my query today
19 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Susie,
Thank you for your thoughtful review — your support truly keeps us moving forward. We're grateful to have customers like you!
Regards,
The Rosy Bingo Team
All good so far
Nice welcome bonus, had a few snags but Wade had me up and running in no time. Kudos 👏🏻
15 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Steven,
Thank you for your feedback. We're glad to hear you enjoyed the welcome bonus and that Wade was able to assist you promptly. We'll be sure to pass along your kind words!
Regards,
The Rosy Bingo Team
Great customer service by Teresa very…
Great customer service by Teresa very quick efficient and knowledgeable would recommend asking for her with your queries thank you
15 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Val,
Thank you for the wonderful feedback! We're thrilled to hear Teresa provided such quick and knowledgeable support. We'll be sure to pass along your kind words—she’ll be delighted!
Regards,
The Rosy Bingo Team
Played just short of 500 on one slot
Played just short of 500 on one slot! Didn't win eff all, started glitching, nearly got bonus twice and last line it glitch & jumped absolutely shocking! Happen to someone else i know too on a different slot & she screen recorded the hole thing that she has now sent to gaming Commissions
10 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Jess,
Thanks so much for sharing your feedback — we’re really sorry to hear things didn’t go as expected. That definitely sounds frustrating, and we completely understand your concern.
We’ve reached out to you via Trustpilot to request your account details so we can properly investigate what happened, but we haven’t received a response yet. As soon as we have your information, we’ll be happy to take a closer look and get to the bottom of this for you.
We’re here to help and truly want to turn this around.
Best regards,
Rosy Bingo
Great company to play on
Great company to play on
Great games and bingo
Support staff are really helpful and kind Teresa was so quick to answer and very helpful
10 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Linda,
Thank you so much for your kind words. We're delighted to hear you’re enjoying the games and bingo, and that Teresa was able to assist you so promptly. We'll be sure to pass along your lovely feedback to her!
Regards,
The Rosy Bingo Team
teresa helped me today.
teresa helped me today.
so i want to return the kindness by saying a big thumbs up to her.
thankyou greatly
9 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Simon,
Thank you so much for your kind words. We're delighted to hear that Teresa was able to assist you—your recognition truly means a lot. We'll be sure to pass along your appreciation to her
Regards,
The Rosy Bingo Team
Went out of her way to assist me very…
Went out of her way to assist me very helpful
5 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Danni,
Thank you for sharing! We're thrilled to hear she went above and beyond to assist you — that's exactly the service we strive for.
Regards,
The Rosy Bingo Team
Great site easy to play
Love this site and enjoy playing the games really trust it completely
5 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Paula,
Thank you for the trust and support! We're so glad you love the site and enjoy the games — that means the world to us.
Regards,
The Rosy Bingo Team
worse site
worse bingo site ive played on and make a withdrawal was easy but lost all bonus and keep gettin messages 2 deposit and get free spins but a waste of money
5 juin 2025
Avis spontané
Réponse de Rosy Bingo
Hi Jane,
Thanks so much for your feedback – we’re really sorry to hear the site wasn’t what you hoped for. We totally get how disappointing it can be to lose bonuses after a withdrawal, and we know deposit promo messages can get frustrating. We do sometimes send no-deposit offers, and with just one deposit, you’d be eligible for fun promos like Daily Deal and Free Spins Friday. We really appreciate you giving us a try and hope we get the chance to change your mind in the future!
Best regards,
Rosy Bingo
Réponse de Rosy Bingo
Hi Simon,
Thank you for your kind words about Teresa—we’re lucky to have her! We appreciate your feedback about withdrawals and are actively working to improve speed and efficiency.
Regards,
The Rosy Bingo Team
Teresa is a brilliant customer service…
Teresa is a brilliant customer service agent helped me swiftly and amazingly thank you so much
28 mai 2025
Avis spontané
Réponse de Rosy Bingo
Hi Robyn,
Thank you so much for your kind words! We're thrilled to hear Teresa was able to help you so swiftly – she truly is a star.
Regards,
The Rosy Bingo Team
Réponse de Rosy Bingo
Hi Yvone,
Thank you! We're glad you were pleased with the service — it means a lot to us.
Regards,
The Rosy Bingo Team
Teresa went straight to my question…
Teresa went straight to my question fast and efficient
18 mai 2025
Avis spontané
Réponse de Rosy Bingo
Hi Brenda,
Thank you for your kind words. We're glad Teresa was able to assist you quickly and efficiently — we’ll be sure to pass along your compliments!
Regards,
The Rosy Bingo Team
Raluca was lovely
Raluca was lovely. What a polite person. A joy to be on rosy bingo
17 mai 2025
Avis spontané
Réponse de Rosy Bingo
Hi Susan,
Thank you for your lovely feedback! We're so pleased to hear Raluca made your experience such a joy. We'll be sure to pass on your kind words — and we're thrilled to have you with us at Rosy Bingo!
Regards,
The Rosy Bingo Team
Great choice of games along side daily…
Great choice of games along side daily promotions and plenty of free spins, The pay outs are not the quickest but normally hit the bank within 12 hours.
However the customer service is fantastic with a let's get you sorted attitude, I recently spoke with Raluca and she couldn't do enough for me to resolve my request 10/10 😀
17 mai 2025
Avis spontané
Réponse de Rosy Bingo
Hi Jay,
Thanks so much for the thoughtful review! We're delighted you’re enjoying the games, daily promos, and free spins. While we’re always working to speed up payouts, we’re thrilled to hear Raluca made your experience a smooth one — she’s a star in our eyes too! 🌟 10/10 feedback like this means the world to us.
Regards,
The Rosy Bingo Team
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