Rotsvast - Hilversum Avis 5

Renting from Rostvast is a nightmare. The renovation used the cheapest materials, and the windows leaked every time it rained, leading to wood decay and mold. Despite claiming an A++ energy rating, the apartment was freezing in winter, dropping to 10°C. Common areas were never cleaned, and on top of that, they constantly raised the rent and service fees without fixing anything. Terrible value and service – avoid this company.

Leaving the property: Our landlord has chosen Rotsvast as the agency to rent out the apartment when we leave, but the agent isn't trustworthy. He refuses to compromise viewing times and insists that I stop working and cancel my summer vacation to fall in with his plans. He constantly lies to us as well. When he came to take the measurements of the apartment, he told me that there will be a separated checkout process where they inspect the property, so I left him to go about his business. Later, I hear from the landlord that there was an inspection of the property done by him containing wrong information (we have construction across from us, and we are busy packing). The property they have listed also has pictures of 6 years ago (3 tenants ago), the wrong energy rating, and the wrong description of type of appliances.

Do not trust or believe what the Rotsvast agent tells you. They don't care, and they are not in the business to be cooperative. Avoid them as far as possible.

First interaction with them in 2022: Our first place to rent, being new to the Netherlands, the agent from Rotsvast refused to speak English with us. She skimmed over a lot of the details such as the damaged walls, the damaged floors and the stove & oven not working. She also said that everything will be repaired and fixed before we move in and then told us to use a utility company for our power and gas as it was the only one in Hilversum. Not knowing better, we did as she said just to realise later on that it was one of the most expensive utility companies, and that there were multiple other companies providing power and gas to Hilversum. The repairs never took place, and we had to get another oven, get an electrician to do the electrical work, and get other handyman services to assist us in making this place liveable.

The service was friendly (in Dutch) and convincing. But take what they tell you with a pinch of salt.

Nadat wij hadden reageert op een woning werden wij snel uitgenodigd voor een bezichtiging, heel handig met een datumprikker. Toen wij langskwamen hadden zij alle tijd voor ons en mochten wij vragen wat we wilden. Eenmaal in de procedure om het huis te krijgen waren wij wat laat met het insturen van documenten ivm vakantie. Wij zijn toen persoonlijk door de makelaar benaderd of we dit nog even wilde gaan doen. Hij heeft ons gebeld en ons door het proces heen geholpen. Dit was heel fijn, want wij werden die middag nog aangewezen voor het huis. Toen wij waren geaccepteerd voor de woning kregen wij ook inzage in de inspectierapporten en werden wij wij voor de eindinspectie nog een keer uitgenodigd. Het contract was overzichtelijk en snel getekend. Wij zijn erg enthousiast over de service die wij hebben ontvangen.

Zeer snelle en serieuze reactie ontvangen van deze makelaar op mijn interesse voor een woning in Hilversum. Enthousiaste rondleiding en een prettig contact.

Unequivocally the worst.

This is, unironically and undoubtetly the worst real state agent I have had the displeasure to meet.

Throughout my stay in their property I have been nothing but kind and serving to both the landlord and the real state agents, this has not been reciprocal.

The property was delivered to me filthy, with cockroaches coming out of the kitchen closet, when asked if they could clean it this was the response: "The owner is never going to agree with it".

The shower never worked well, the landlord made no effort whatsoever to fix the house in any capacity. 2 years later the window that was leaking when it rains, still leaks.

When I delivered back the apartment, it was labled as "unnaceptable", even though it was far more clean than what they had delivered to me.

And the cherry on top: They took over 3.5 months to return my deposit. The first excuse was "we have to wait for the yearly energy report". Once that was received I heard nothing from them for weeks. Until I threatened with legal action no updates came through.

Avoid them at any costs, it will save you a lot of discomfort. I am never crossing paths with these people again!