Route1groupltd Avis 

The 2 gentlemen were not very chatty, not very helpful at all. Communications weren’t great. I had a delivery from Dunelm the other day & I had phone calls, the delivery guys were so friendly & helpful. Could see I would struggle & so helped me upstairs. The 2 guys today, were ‘you’ve only got hallway delivery’, then just plonked it down. Not very helpful at all.

My delivery instructions were ignored. I shared before I purchased my sofa that the lift wasn't available for furniture. I was assured that wasn't an issue and I should just note it when delivery is scheduled. Once delivery was scheduled, I again wrote instruction on delivery. These instructions weren't shared with the delivery team or was ignored. It was a very frustrating situation with several annoying moments and I hope I never have to use this company again.

Arrived within scheduled time slot. Rang before hand to say 20 minutes away so we were prepared. Very polite and helpful. Dropped the package just where we needed it to be as it was a very heavy package.

I didn't receive the information about the time to expect the delivery but when I called the office the staff member was helpful, clear and an excellent communicator. The delivery drivers were also very good, being very pleasant and patient while the stair handrail had to be unscrewed to get the sofa bed up to the first floor flat, then the doors taken off! They then had to leave speedily to make their next delivery. Unfortunately the local traffic warden was unsympathetic and gave the van a ticket. The sign was clear that parking should be paid for. Check parking arrarrangements carefully next time

The two delivery guys were polite and respectful of our property. Delivered in the three hour time slot given. Our new settee was unpacked and placed in our room of choice. Great service. Thank you.

Very efficient service and good communication ahead of delivery. The delivery team respected our property and did a good job.

Brilliant delivery this morning. Very pleasant staff who could not have been more helpful.

Great service all round. The communications ahead of and during the day of delivery were excellent. The two drivers who delivered and unpacked were super friendly and professional. A credit to your company.

The delivery guys were super helpful. My sofa bed arrived in good condition. The guys showed respect for my property (and the front garden which they had to negotiate!) They took away all the packaging and left everything clean and tidy. The guys were helpful, friendly, professional and efficient. Thank you

Great thanks - polite and helpful. Item delivered carefully. Outstanding communication.

We were kept informed about where our new sofa was on every step of its journey to Scotland. The two lads who delivered it first thing in the morning were cheerful, polite and helpful. Also very careful with unloading and unpacking. Our new sofa was installed very efficiently.

Great delivery, thank you to the two lovely people who carried a heavy sofa up to the top of a hill for me!

The delivery drivers were helpful and tidy.
However, although the despatchers had asked for (and received) a What3Words position for the entrance gate, the drivers were not aware of W3W, and as we are in an area of poor reception, it was exceptionally difficult for the drivers to find. We eventually managed via text messages and WhatsApp, but far from ideal.

Professional and friendly service.large item delivered with care and respect for property.

The communication from the office was always clear and precise. The guys arrived in the time slot allocated too.
I live in a tricky place for unloading and moving heavy furniture up stairs but the guys were so professional and polite even though it was a challenge. Very impressed with the company so a big thank you to your 2 delivery guys who came to sunny swanage

Unfortunately not great the delivery driver just pulled the sofa off not lifting resulting in damage to our new sofa they were just being lazy …. As I said to them I would never do this if I was delivering a sofa to there house
I informed the sofa company straight away which will result in a claim…. This could have ended differently if a little more care taken not happy !

My delivery was late and I received no call or update as to when the delivery crew will be arriving. They took around an hour to take a sofa bed upstairs and completely ruined my walls and the sofa. We now will need to repaint and the sofa is ruined. Extremely disappointed.

Shocking. Delivery team got the sofa through the front door but could not get it in the room - not their fault - but they then left it in my hallway and told me I could remove the arms and get it into the room myself. It's not a sofa that has removable arms (the seller confirmed this). Another team came back a couple of days later to pick it up and arrived 4 hours past the end of the delivery window. They then couldn't get it out of the front door. We ended up having to help them and the whole process took over an hour. They eventually got it through and then dumped it on the flower bed. Our hallway is all dinged up and front beds are squashed. Nice guys but total incompetence throughout.

Your delivery team were exceptional. They called 20 minutes ahead of their arrival.
They were incredibly professional in delivering the sofa to an area with tight access.
I could not fault them, a pleasant, courteous and professional crew. Thank you. Samantha

Arrived within the alloted time slot, that was the good bit. One chap walked up to my door, rang my bell and gave me a disclaimer to sign before even putting a foot in the door. Then he went back to the van and he and the driver reappeared 'dragging' a sofa in the rain, not even a sack truck ! Just before they started to unpack it on the doorstep I noticed that it was the wrong sofa, wrong colour and design. They looked confused and my husband checked the label which clearly showed a different postcode. So it was then unceremoniously dragged onto my front lawn and left in the rain while they fetched the correct one. I was relieved to see my sofa was on a sack truck at least. They then tore off the packaging on the doorstep in the rain and just muscled the sofa through my doorway with no deliberation about which way up/round was best. When they got inside I noticed a wet dirty mark on the top of the back and one just rubbed and said 'it'll fade'. After they left i noticed 2 more dirty marks and dirty hand marks on my doorframe. This is an expensive item and it was supposed to be a premium white glove service and it was anything but, and definitelyno gloves, just dirty hands. I have had much better courtesy and professionalism from Argos for £20. I feel sorry for the poor recipient of the sofa that sat on my lawn in the rain the whole time. On a personal level the driver was cheerful and smiling but his mate was surly and dismissive and couldn't get away quick enough.
UPDATE: I very much appreciate the swift response to my complaint and the professional way it has been handled. I am satisfied that my experience was not typical for Route 1 group ltd and the matter has been taken very seriously and dealt with internally. Thank you.