Made very easy for customers to navigate the form and the prices for insurance is well worth it.
L'entreprise a répondu
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Lisez les avis des autres
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Voir plus
L'entreprise a répondu
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Voir plus
L'entreprise a répondu
Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approvin... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Coordonnées de contact
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Royaume-Uni
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Fantastic very nice
12 janvier 2024
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Just don't bother
Misleading and made to think claiming would be easy....I have to jump through more hoops than I do with my car insurance all to just get my phone screen replaced RIDICULOUS and to make things worse, you have to pay the remaining year of instalments along with the excess charge. so the long winded process isn't even rewarded with any saving on costings..I might as well pay privately (its practically the same amount being charged) and save myself all this hassle
5 janvier 2024
Excellent service from Conor at ROW
Conor made the process simple and answered my queries and updated my policy for me.
2 janvier 2024
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with Conor and we'll be sure to pass on your positive comments to him. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Straightforward application
Straightforward application. Transparent cover. Competitive price.
29 décembre 2023
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Good Service Thanks / Helpful and Prompt
20 décembre 2023
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Good price easy to set up
9 décembre 2023
Avis spontané
I found the whole process really easy…
I found the whole process really easy to use very straightforward and was very quick.The price for all my appliances was alot cheaper than I was expecting which was really good
8 décembre 2023
Avis spontané
Appaling company to deal with
Appaling company to deal with. Avoid at all costs. Would give zero stars if that was an option.
This company took my money for the 3th consequitive year to insure my washing machine and then refused my claim as I had not read thier terms and conditions. When I called this company, thier advisors including the manager were totally intransigent and hid behind "terms and conditions". As my policy was redundant, i had been paying the premuim for something which was invalid. I asked for a refund which was refused. I asked for a refund for the remainder of the policy. This was refused. I was told by the manager that the remainder of the policy could be transferred to another appliance. When I called back to do this, the arrogant adviser denied this had been said. I asked for a call back from the manager who gave me this information. This never happened. Again, please avoid this company at all costs.
1 décembre 2023
Avis spontané
Réponse de Row.co.uk
Good Morning,
I appreciate you sending in this information so I can look into this for you.
I can see that you have spoken to our customer care team in regards to this issue as you were very unhappy that your claim had been denied as your appliance was over 8 years old as per our Terms and Conditions.
I apologise that you are not happy with the outcome of your claim and we do always urge our customers to read their policy documents thoroughly before taking out a policy with us so our customers are fully aware of what is covered.
Kind regards,
Hanna
Good Afternoon,
I am sorry to see that you feel this way. I have asked for some additional informaiton so I can locate your profile to see what has happened.
Kind regards,
Hanna
Réponse de Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Easy to navigate website
18 novembre 2023
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you for leaving us a review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Good Service Thanks
Good Speedy Service Thanks Grateful For The Help Again.
16 novembre 2023
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Very impressed with Row & MEDRepairs
Although the paperwork for the claim took a while to put together, once Chloe approved and processed the claim, everything went smoothly and I was impressed with her helpfulness and the excellent service from the device repair company (Jonas of MEDRepairs) who quickly repaired my phone.
19 octobre 2023
Avis spontané
Réponse de Row.co.uk
Good Morning,
Thank you for leaving our agent Chloe a great review!
Apologies you felt the process was slightly long.
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
very pleasant person
avery pleasant person. very helpful and helped me sort my insurance out.
18 octobre 2023
Avis spontané
Réponse de Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Réponse de Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Rubbish service from Row
Rubbish service from Row. More than a week to come out to be told that the machine was broken and would take a further 8 day to fix. This has therefore left us for more than 2 and a half week without a machine.
Would of been cheaper to off bought a new machine or paid a local person to fix than pay for insurance via row and wait for 2 and a half week for it to be fixed.
Rubbish!!
5 octobre 2023
Avis spontané
Réponse de Row.co.uk
Good Morning.
Thank you for providing us with this information so this matter can be looked into for you.
I am sorry that you have been unhappy with our services, I can see that we did book our engineer in for their soonest available date and it looks like parts were needed to complete your repair which would have taken a further 2 weeks to arrive. If parts are ever needed for a repair, our engineers would have to order these as they can not carry all parts with them at the time of the repair. This would cause further delay.
I do understand your frustration with this wait but I can see now that your repair has been completed.
Kind regards,
Hanna
Good Morning
I do apologise that you are not happy with the service that you have received, I have requested some further details from you so that I may look into what has been happening.
Kind Regards
Sophia
Easy website to understand
Easy website to understand, easy to follow and covered more devices than other similar websites.
5 septembre 2023
Avis spontané
Réponse de Row.co.uk
Good Morning,
I am glad to see our website was easy to use! Please do let us know if there is anything we can help with at all.
Kind regards,
Hanna
Réponse de Row.co.uk
Good Afternoon,
Thank you for leaving Rosanna a great review, it really means a lot to the team!
Kind regards,
Hanna
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