Currently been waiting for a plumber for 24hrs, I was told the "case" had been accepted at 15:15 yesterday by the 4th person I spoke to ( that's another story).I was advised if I hadn't heard anyt... Voir plus
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Lisez les avis des autres
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Voir plus
L'entreprise a répondu
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Voir plus
L'entreprise a répondu
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Coordonnées de contact
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Royaume-Uni
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Bien
1 k avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely awful will be cancelling…
Absolutely awful will be cancelling both my polices and going back to domestic and general takes ages to get a new appliance they offer you a cheap unbranded version of your appliance (which is 80 pounds cheaper then mine currently is )they don't do removal or reconnection despite being told when I took the policy out I could add that on when I made a claim they don't let you choose one like most insurance providers do and they respond one email a day and you can't discuss replacement by phone il be cancelling both polices with them asap for my washer dryer and dishwasher
30 avril 2026
Avis spontané
Quick and easy to get a quote and very…
Quick and easy to get a quote and very good pricing for my requirements. Would recommend to others . Very quick and easy to deal with
7 avril 2026
Réponse de Row.co.uk
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found getting a quote quick and easy, and that the pricing met your requirements. It’s also great to know the overall process was straightforward and simple to deal with from start to finish.
We really appreciate your recommendation and your kind feedback.
Kind Regards,
Danielle
Horrendous customer service
Currently been waiting for a plumber for 24hrs, I was told the "case" had been accepted at 15:15 yesterday by the 4th person I spoke to ( that's another story).I was advised if I hadn't heard anything after 4hrs to give them a bell . I didn't , I waited until 08:20 this morning , to be told by a 5th different operator that the case hadn't been validated yet , so back to square one .
I have now been waiting over 24 hrs and still no plumber. I would give it serious thoughts before using this company .
P.s can now confirm plumber has been after a remarkable 26hour wait .Tremendous
11 avril 2026
Avis spontané
great could not find anyone else to…
great could not find anyone else to cover my fig phone at that great price
30 mars 2026
Réponse de Row.co.uk
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re really pleased to hear that you found a great price and that you were able to get cover when you couldn’t find a suitable option elsewhere. It’s always great to know we’ve been able to provide value and help when it matters.
We really appreciate your kind feedback and support.
Kind Regards,
Danielle
Cheaper than I have been paying for my…
Cheaper than I have been paying for my appliances it’s a breath of fresh air especially at this this time when prices our sky rocketing.
27 mars 2026
Avis spontané
Réponse de Row.co.uk
Good Morning,
Thank you for your great review! We're really pleased to hear that you found our service more affordable — especially with rising costs at the moment.
It’s wonderful to know it’s been a breath of fresh air for you. We always aim to provide great value as well as excellent service.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
Réponse de Row.co.uk
Good Morning,
Thank you for your fantastic review! We're delighted to hear that you found our service just brilliant.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
Easy to use site
10 mars 2026
Réponse de Row.co.uk
Hi Margaret
Thank you for your feedback!
We’re pleased to hear that you found our site easy to use. Making things simple and straightforward is exactly what we aim for, so it’s great to know it worked well for you.
We’re always happy to help and look forward to assisting you again in the future.
Kind regards,
Amanda
Easy to use application and instant…
Easy to use application and instant quotes. Cheaper costs too.
4 mars 2026
Réponse de Row.co.uk
Hi Caroline,
Thank you for your feedback!
I’m glad to hear you found our application easy to use and that you received instant quotes. It’s great to know you also found the costs competitive - we always aim to make the process simple and fair for our customers.
We’re always happy to help and look forward to assisting you again in the future.
Kind regards,
Amanda
Changing phone on plan
Roseanna explained things well. Any hesitation seemed to stem from system not recognising the samsung s25. She was very apologetic I found her very professional and a credit to the company.
24 février 2026
Avis spontané
Réponse de Row.co.uk
Hi Kieran,
Thank you for your lovely feedback!
I’m glad to hear that Roseanna explained everything clearly and handled the situation professionally, even with the system hiccup on the Samsung S25. It’s wonderful to know you found her apologetic yet professional - she really is a credit to the team!
We’re always happy to help and look forward to assisting you again in the future.
Kind regards,
Amanda
Money grabbing cheats. DO NOT USE
Very poor experience with Row after paying insurance for nearly 4 years just to get a replacement phone through insurance that was very much worse than the stolen phone I was claiming for in every way. Excess cost that I was forced to pay for and 'a' graded replacement phone was more that the same grade quality phone i could have got on amazon for cheaper and nearly a month quicker than it took for my replacement phone to come due to Xmas holidays. When I called to complain about the phone and time it took to deal with the complaint a d hiw much I had to pay in excess, they said everything on they're side was justified and I didn't have a leg to stand on. Despite thought te entire claim I kept telling them I needed a powerful phone urgently due to having children with medical and educational needs. But they didn't care at all. I will never use them again.
9 décembre 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
We would like to investigate this and see what has happened; however, we are unable to locate your profile. We have requested some further details from you so that we can do this.
Kind Regards
ROW Customer Service Team.
Réponse de Row.co.uk
Thank you so much for get covered with us. We're glad the online process worked smoothly for you.
The Row Team
Excellent prices very easy website to…
Excellent prices very easy website to use will be recommending to family and friends
21 décembre 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback.
Kind Regards,
Danni
5* Clear and friendly communication
Sunny had good, clear and friendly communication. Simple process to add a new product. Great to deal with!
14 novembre 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Feels like a scam
Feels like a scam. I purchased a policy, which when I was sent the full details did not include the cover as advertised. I immediately contacted the company to cancel, and received a response 5 days later requesting that I call to cancel rather than email. I called, cancelled and have still be billed.
24 octobre 2025
Avis spontané
Réponse de Row.co.uk
Good Morning,
We’re sorry for any confusion caused and appreciate you bringing this to our attention. We always aim to be as clear as possible about what’s included in each policy so our customers can make informed decisions.
Our cancellation process does need to be completed over the phone to ensure everything is actioned correctly. We can confirm that your policy has now been cancelled. Please note that direct debits can take up to two working days to clear, which may result in a payment being processed if the cancellation occurs close to the billing date.
Kind Regards,
ROW Customer Service Team.
Réponse de Row.co.uk
Good Morning,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Quick and easy to complete transaction
Quick and easy to complete transaction. Website user friendly, and price very competetive.
20 octobre 2025
Avis spontané
Réponse de Row.co.uk
Good Morning,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Very good customer service
13 octobre 2025
Avis spontané
Réponse de Row.co.uk
Good Morning,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
GREAT APP! Whatever the item provides COVER in our homes.
You did well. All want a review quickly & never leave us alone. Here it is. Hope I would b able to make claims fast with no quibbles or problems in the future.
2 octobre 2025
Réponse de Row.co.uk
Good Morning,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
I was with Row Insurance for a year and…
I was with Row Insurance for a year and unfortunately my experience has been disappointing. When I recently had my boiler serviced, a part was needed. Despite being covered under my policy, I was told I’d have to pay for both the part and the labour. This goes completely against what I expected when I took out the insurance.
On top of this, when I first joined I requested a boiler service via email and never received a response. Communication has been very poor, and the service I’ve received has not matched what was advertised when I signed up.
Overall, I don’t feel I got the protection or support I was paying for. I wouldn’t recommend this company based on my experience.
2 octobre 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you for taking the time to share your feedback. We're sorry to hear that you didn't feel supported during your time with us..
We always aim to provide clear guidance around what's included in your cover, including any limits or exclusions, and we do our best to cover repair costs wherever possible within the terms of the policy.
We understand it can be disappointing when a repair isn't covered in full, and we regret that this fell short of your expectations.
In your case, the engineer was able to diagnose the issue and provide a quote for the parts needed. However, as the quote was not accepted, we were unable to proceed with the repair and the job was closed.
Your feedback is appreciated, and we’ll use it to improve the service we provide going forward.
ROW Customer Service Team.
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