Currently been waiting for a plumber for 24hrs, I was told the "case" had been accepted at 15:15 yesterday by the 4th person I spoke to ( that's another story).I was advised if I hadn't heard anyt... Voir plus
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Lisez les avis des autres
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Voir plus
L'entreprise a répondu
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Voir plus
L'entreprise a répondu
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Coordonnées de contact
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Royaume-Uni
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Bien
1 k avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Row.co.uk
Good Afternoon.
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback.
Kind Regards,
Laura
Good insurance company
22 avril 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback.
Kind Regards,
Laura
Useless dont buy insurance with this…
Useless dont buy insurance with this company had a very bad experience ask too much questions can't even contact them xcept thru email ask too much proof fir purchase never gona buy insurance with. Again too much hassle
8 avril 2025
Réponse de Row.co.uk
Good Afternoon,
I am sorry that you feel too many questions were asked. Even though we can communicate over email, you can also call us up with any questions you want answered, we just email so that the documents can be sent over to us to review.
Even though your policy has been cancelled, I am still here if you wish to ask any questions in regards to this matter.
Kind regards,
Hanna
Fabulous quick and affordable service
Fabulous quick and affordable service
26 mars 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Great when you pay and at disappearing when you need them
They are great when sign up and pay but the moment you need to speak to them and get your help... nowhere to be seen. Awful service, left me very frustrated.
I asked multiple times by email to have the IMEI of my phone update because the manufacturer had to replace my device - first I called, because no one replied to my email, then they said to send an email with the request, which I did, but no one ever replied. I ended up cancelling my policy because it was still linked to the IMEI of a defective phone that I had to return to the manufacturer so it made no sense to pay and then be told "sorry your policy is not linked to this IMEI"
31 mars 2024
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
For this matter to be looked into, we have asked if you can provide some details so your policy can be located to be investigated further.
Kind regards,
Go-Assist Customer Service Team
Don’t deal with the company
Don’t deal with the company
So bad customer service that they took two payments of £33.24+£33.24) for one month.Because I have cancelled online my insurance within 14 days and I have asked for refund but they ignored me.They don’t want to refund anyway.
10 mars 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
For this matter to be looked into, we have asked if you can provide some details so your policy can be located to be investigated further.
Kind regards,
Go-Assist Customer Service Team
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Réponse de Row.co.uk
Good Afternoon,
Thank you for your 5-star review. We really appreciate it!
Kind Regards,
Laura
Good service
Is very good service and and quick reply. I wish you more progress and prosperity
22 février 2025
Avis spontané
Réponse de Row.co.uk
Cheers for the review. We're really pleased we could get things sorted quickly for you.
The Row Team
Very quick to set up cover
Very quick to set up cover, brilliant quote.
Would highly recommended 👌
9 février 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you for your 5-star review. We really appreciate it!
Kind Regards,
Laura
Don’t deal with this company
Absolutely dreadful company to deal with. I’ve had my washer and tumble dryer insured for about 4-5 years never once claimed . The door on my dryer wouldn’t click shut but the dryer was still working . I filled all the lengthly form . & because I couldn’t find my purchase receipt for the dryer they told me to contact the seller but they don’t have information so
Far back . They didn’t ask for proof of purchase when I took the insurance out and have been happy to take my £11.88 per month out my bank for the last 4-5 years , disgraceful if you ask me ! I’ve told them to cancel it and I better not receive any further costs it’s disgusting .
25 janvier 2025
Avis spontané
Réponse de Row.co.uk
Good Morning,
We can look into this matter for you and have asked for some additional information so your profile can be found.
Once we have investigated this, we will be back in contact. I appreciate your time.
Kind regards,
ROWt Customer Service Team
This company doesn't like to help - don't use them
The point of a policy is that if you need help in an emergency, it's there. I had an issue of not having hot water in my bathrooms. Row decided that as there was hot water in the kitchen, this wasn't a total loss of hot water so decided that this wasn't covered.
Be very careful when choosing this company and pay attention to their wording as they will try to avoid helping you and will rely on their policy documentation to justify their actions.
8 janvier 2025
Avis spontané
Réponse de Row.co.uk
Hi Fernaz, cheers for this. Glad we made things straightforward and easy for you.
The Row Team
I would give -0 stars if possible
I would give -0 stars if possible. This pathetic company has taken over 3 months to process a simple claim for my phone's cracked screen. I had to pay £200 for the repair. Row was charging me £30 a month for another device that's not even covered. I need my phone for work, now I must send it in for repair, and they don't even offer a loan phone. This is the worst insurance policy ever. It would have been easier to pay Samsung directly to fix the screen. Avoid Row device insurance at all costs, save yourself time, money and less hassle. They quick to take the money, but the service is despicable.
1 octobre 2024
Avis spontané
Réponse de Row.co.uk
Cheers for this. Glad we could keep things simple and quick for you.
The Row Team
Réponse de Row.co.uk
Good Morning,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Réponse de Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Easy to navigate website
The insurance was super easy to set up without too much information being requested
13 décembre 2024
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Row Customer service team
Everything is good about thus company
Everything is good about thus company, easy and efficient
11 décembre 2024
Réponse de Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Row Customer service team
Réponse de Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
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