Made very easy for customers to navigate the form and the prices for insurance is well worth it.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Voir plus
L'entreprise a répondu
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Voir plus
L'entreprise a répondu
Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approvin... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Coordonnées de contact
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Royaume-Uni
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Rosanna was very helpful with changing…
Rosanna was very helpful with changing my phone type so my insurance would carry on as usual. THANK YOU 🙂
11 mai 2023
Avis spontané
Réponse de Row.co.uk
Good afternoon,
Thank you for taking the time to leave Rosanna such a lovely review, I will be sure to let her know to keep up the great work!
Kind regards,
Hanna
Réponse de Row.co.uk
Good Morning,
Thank you for letting us know how we did, we really appreciate it!
I am glad you found our website easy to use, but if you do have any questions at all, please feel free to get in contact and we will be happy to help.
Kind regards,
Hanna
Tried calling them when i had a burst…
Tried calling them when i had a burst water pipr on a sunday night and all answerphone messages said call back on monday. not 24 hour service
had to call out an emergency plumber not worth 1p
5 mars 2023
Avis spontané
Réponse de Row.co.uk
Good Morning,
Thank you for sending us this information so we can look into this matter for you.
I am sorry to hear that this has happened. When raising a claim on your ROW Home Emergency, you must contact the underwriters of your policy ARC LIM emergency which is a 24-hour emergency line.
It does read in the terms and conditions that if you need to raise a claim you would need to contact LIM on their 24-hour emergency line as our customer service line is not open over the weekend.
If you have any further questions related to your policy, please let us know and we will provide you with any information you need.
Kind regards,
Hanna
Good Morning,
I am very sorry to hear that this has happened, I have requested some further detail so that we can look into what has happened.
Kind Regards
Sophia
Row claim settled swiftly thanks to Sandy and Chloe
My initial contact was with Sandy at Row, and she was very professional and communication skills in dealing with my particular issues were excellent, so I was made to feel at ease and that my claim would be dealt with swiftly, I found her highly efficient and helpful. From this point Chloe in the claims Team handled my claim It was a pleasure dealing with Chloe and this is my first claim ever. I am relieved that it has now been handled and await my new fridge freezer delivery. I would highly recommend both Sandy and Chloe as a highly professional and pleasent Thanks to this positive experience my dealing with Row has been much less stressful. 😄
23 mars 2023
Avis spontané
Réponse de Row.co.uk
Good morning,
Thank you so much for taking the time to write Sandy and Chloe such a lovely review! I am glad they were able to help you out with your first claim with us and was able to put your mind at ease!
If you do have any further questions, please do let us know.
Kind regards,
Hanna
THE OF THE INSURANCE WAS GOOD
21 mars 2023
Avis spontané
Réponse de Row.co.uk
Good morning,
Thank you for letting us know how we did and for giving us a 5* review, we really appreciate it!
Kind regards,
Hanna
I would leave not one star at all for…
I would leave not one star at all for this company but can’t be done , I have paid my washing machine insurance for 3 years I tried to make a claim , spoke every day for 12 days , but as I lost my proof of purchase they will not fix my washer , absolutely disgraceful company , DO NOT give them your money
6 mars 2023
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you for sending in this information so I can look into this matter for you.
I apolagise that this has happened and I can understand the frustration. Unfortunately, it is a requirement to provide proof of purchase in order to raise a claim on this policy.
If you contact the company in which you purchased the appliance from, they should be able to supply you with this proof of purchase.
I apologise that we are unable to continue with the claim if we are not able to receive this documentation.
Kind regards,
Hanna
Good Morning,
I am sorry to hear that you are not happy with our service, I have requested some additional information from you so that I can look into this.
Kind Regards
Sophia
Friendly patient listened and…
Friendly patient listened and understood while trying to suit my needs
9 mars 2023
Avis spontané
Réponse de Row.co.uk
Good afternoon,
Thank you a great 5* review, we really appreciate it! Im glad we were able to assist you!
Kind regards,
Hanna
⭐️⭐️⭐️⭐️⭐️⭐️
Brilliant service, was easy to checkout and gives you that extra piece of mind.
8 février 2023
Avis spontané
Réponse de Row.co.uk
Good morning,
Thank you for the 5* feedback we really appreciate it!
Kind regards,
Hanna
It was relatively straight forward and…
It was relatively straight forward and quick
7 février 2023
Avis spontané
Réponse de Row.co.uk
Good afternoon,
Thank you for the great feedback and 5* review we really appreciate it!
Kind regards,
Hanna
I received the best customer service…
I received the best customer service from Connor and his colleague they was very helpful and understanding
31 janvier 2023
Avis spontané
Réponse de Row.co.uk
Good morning,
Thank you for your feedback we really appreciate it! I will be sure to pass this over to the relevant agents.
Kind regards,
Hanna
Flawless experience
Flawless experience, no payment required, all done via direct debit. Very good
16 janvier 2023
Avis spontané
Réponse de Row.co.uk
Good morning,
Thank you for your 5* review! Please let us know if we can help any further.
Kind regards,
Hanna
Very quick to set up and gives us the…
Very quick to set up and gives us the level of cover we need at an affordable price
13 janvier 2023
Avis spontané
Réponse de Row.co.uk
Good morning,
Thank you for the feedback we really appreciate it! Im glad we were able to help you with an affordable price for your plan.
Kind regards,
Hanna
I made a claim for the boiler repair…
I made a claim for the boiler repair and they sent a guy to look at this and he told us he will order the parts,
We followed up after the visit and an average it took 50 mints to speak to some one and what we got at the end , end less stories.
Waste of time, the true tests of these policies is when you make a claim and now I will never touch them.
Thy dont even bother to contact and say they will not deal with the matter! which is the worst part. Its a scam , keep away
11 décembre 2022
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
I am sorry to see that you are unhappy with our service, I have requested some additional information from you so that I will be able to take a look into what has happened for you.
Kind Regards
Sophia
Easy and Simple
3 janvier 2023
Avis spontané
Réponse de Row.co.uk
Good morning,
I'm glad that you found the website easy and simple to use! Please feel free to contact us if you do have any problems in the future.
Kind regards,
Sophia
Réponse de Row.co.uk
Good morning,
Thank you for your lovely review! I'm glad to see you found the website easy to use.
Kind regards,
Sophia
5 years of wasted emergency insurance payments
For the last 5 years I've had landlords emergency insurance from Row. My tenant recently needed to use the insurance. On calling the tenant had to wait in a phone queue for around 40 mins each time, with basic details collected when they did get through. After 36hrs and no emergency response I called in to chase up.
Row then said they would arrange someone to come out if I paid the excess. An hour later they called to advise they had no plumbers on their books in my area. Which as I live in North London, that's a pretty poor show.
They asked me to get a plumber myself and they'd pay. Not had a word from them since I sent in the invoice, despite chasing up. Starting to think I've wasted 5 years of premiums.
Will be following up soon via Financials Ombudsman service.
1 décembre 2022
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
I do apologise that you are not happy with the service we have provided, I am happy to look into this for you and have requested some additional information so that I can do this.
Kind Regards
Sophia
After I called several times because I…
After I called several times because I made the claim from august they accepted the claim now and they send me the replacement phone after 2 weeks after I paid the excess and the phone is in bad condition, scratches , the screws are damaged , and is very dirty. Unbelievable
13 décembre 2022
Avis spontané
Réponse de Row.co.uk
Good morning,
I do apologise that you are unhappy with our service, I have requested some additional information so that I can look into this for you.
Kind regards,
Helen
Réponse de Row.co.uk
Good afternoon,
Thank you for sharing your positive experience with us, we really appreciate it.
Kind regards,
Helen
Gemma was brilliant
Gemma was brilliant. She got everything sorted for me as we are moving home and we also had a lovely chat! She is very sociable and amenable and was helpful and efficient too. Thank You Gemma!
7 décembre 2022
Avis spontané
Réponse de Row.co.uk
Good afternoon,
Thank you for your amazing review of our agent Gemma. I will make sure she receives your lovely comments and we are really happy to read about your experience with us.
Kind regards,
Helen
Helpful and very informative call…
Helpful and very informative call polite and understanding
6 décembre 2022
Avis spontané
Réponse de Row.co.uk
Good afternoon,
Thank you for your 5* review, we really appreciate it and are glad to hear this is the experience you have had with us.
Kind regards,
Helen
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.