After about 3 years the tub started leaking significantly. I had to negotiate my way around a £400 charge to visit to one where someone was delivering nearby. I was told to dry the tub for 22 days, re... Voir plus
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Excellent company. Only contacted Royal Tubs a week ago and have had the tub delivered today, everything was just perfect. Andrew was extremely patient answering my many questions to help me unders... Voir plus
Robin in sales kept us informed throughout. The delivery guys were excellent, patient and hard working, as we/they had to remove and rebuild a fence via next doors garden. Despite the fact they'd alre... Voir plus
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Was thinking about getting a hot tub and was struggling to find a retailer who I could talk too, gave royal tubs a ring to then a couple of days later was at there shop looking at the differen... Voir plus
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Wooden Hot Tubs direct from the UK manufacturer. Enjoy wood fired hot tubs throughout the year from Royal Hot Tubs. View our range of products online.
Coordonnées de contact
Royaume-Uni
- royaltubs.co.uk
4,5
Excellent
50 avis
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After about 3 years the tub started…
After about 3 years the tub started leaking significantly. I had to negotiate my way around a £400 charge to visit to one where someone was delivering nearby. I was told to dry the tub for 22 days, re-tap the staves tighter. The band's and refil. This made it worse, so I was advised to use saw dust, but even after emptying the tub and pressing the sawdust in that didn't work and it makes a mess as well. You will be told it's a natural product and moves with weather. Don't remember getting any of that up front! Also, the competition say a wooden hot tub if looked after should last 15-25 years! Let's see if the review is removed?
7 septembre 2026
Avis spontané
Réponse de Royal Tubs
Thank you for your review, Brinton. We are sorry to hear you have been frustrated with the leaking and the time it has taken to get this resolved.
We do need to clarify a few points for anyone reading your review.
When our representative attended in May, the tub was still wet, so the necessary work to re-align the staves could not be carried out. The advice to empty and dry the tub was intended to prepare it for that work. Our assessment is that the leaking is consistent with the timber having dried out and the staves losing their alignment.
Wooden hot tubs are a natural product and the timber can move as its moisture content changes. This is why the staves and bands need to be maintained and, when necessary, re-aligned. We appreciate that this may not have been clear enough when you purchased the tub.
The sawdust advice was an attempt to help reduce the leaking, but we understand that it did not resolve the problem and that it made a mess.
The tub was purchased in February 2022 and is now outside our two-year warranty period. We have offered to arrange the necessary technician repair at £350 if we can combine it with a delivery in your area, or £500 for a separate visit, reflecting the approximately 700-mile round trip.
We are still happy to arrange this work, subject to the tub being emptied and allowed to dry for a minimum of 14 days before the technician attends.
We do not agree that the tub is beyond repair or that a replacement or refund is the appropriate remedy. We would much rather get the tub working properly for you than have this continue as a public complaint.
If you would like to proceed, please contact us directly and we can look at arranging a suitable date.
Royal Tubs
Excellent company.
Excellent company.
Only contacted Royal Tubs a week ago and have had the tub delivered today, everything was just perfect.
Andrew was extremely patient answering my many questions to help me understand what I wanted and Nikita sorted out the order and delivery within just a few days. Driver arrived at 10 this morning despite it being a 4 hour journey. Everything is just perfect and already been relaxing in the tub twice today 😁👍.
Excellent company, lovely tubs and just the best staff to help you along.
9 août 2026
Avis spontané
I cannot fault either Royal Tubs…
I cannot fault either Royal Tubs customer service or their hot tubs. I bought the XL Deluxe model and is simple to use, stylish, works brilliantly and quality. I would highly recommend this firm in every way. I did my research and it stands up to all the positives written about this company. When it arrived I remember thinking where are all the manuals and instructions and how to do I look after this huge thing but actually it is so simple, they explained it all to me and left me to it. You light the fire, turn on the air etc and you are away. Great for cold weather or hot, you light the fire and close the air when you have the temperature you wish for... it is a simple, excellent piece of kit!
1 janvier 2026
Avis spontané
Definitely recommend this company
Robin is very patient and accommodating. Gives lots of advice and information. Not at all pushy sales. Absolutely love the hot tub! It genuinely does heat up within 3 hours. Best tip was keeping the wood smaller and burning bright till you get it to temp then put on a larger log and burn slower.
The delivery guys were also brilliant. Friendly, helpful and knowledgeable. A great team all round.
15 janvier 2026
Avis spontané
Réponse de Royal Tubs
Thank you so much for your wonderful review! We’re delighted to hear how happy you are with your hot tub and that it’s heating up just as promised.
Robin will be really pleased to know his advice and approach made the experience a positive one for you. We always aim to provide helpful guidance without any pressure, so it’s great to hear that came across.
It’s also fantastic to hear the delivery team looked after you so well – we’ll be sure to pass your kind words on to them.
Enjoy many relaxing soaks in your hot tub, and thanks again for choosing us!
Brilliant!
Was thinking about getting a hot tub and was struggling to find a retailer who I could talk too, gave royal tubs a ring to then a couple of days later was at there shop looking at the different hot tub models.
Got to say being completely new to the whole thing it’s been an absolute pleasure dealing with Nikita and Robin could not have been more helpful with everything I needed to know.
Quick and easy delivery nothing was ever to much, how big or small.
All round really friendly bunch of people
27 janvier 2026
Avis spontané
Réponse de Royal Tubs
Hi Jason
Thank you so much for taking the time to share this — it genuinely means a lot to us.
We know how overwhelming it can feel when you’re brand new to hot tubs, so we’re really glad you felt comfortable giving us a ring and coming down to the showroom. It was an absolute pleasure helping you find the right model and answering all your questions along the way.
We’re also pleased to hear the delivery went smoothly — we always aim to make the whole process as easy and stress-free as possible.
If you ever need anything at all, whether it’s advice, water care help, or just a quick question, we’re always here.
Thanks again for choosing Royal Tubs — we really appreciate your support.
We love the brand Royal Tubs
We love the brand Royal Tubs. This is our second tub, our guests at the Love Shack Abersoch Love the Wood fuel option and we would highly recommend. Very happy with our purchases 5 🌟🌟🌟🌟🌟
18 février 2026
Avis spontané
Réponse de Royal Tubs
Hi Charlotte
Thank you so much for your amazing 5-star review! ⭐⭐⭐⭐⭐
We’re absolutely thrilled to hear this is your second Royal Tubs hot tub and that both you and your guests at the Love Shack Abersoch are loving the wood fuel option. It’s always fantastic to know our tubs are being enjoyed and helping create great experiences.
Thank you again for your continued support and recommendation — it really means a lot to us.
Warm regards,
The Royal Tubs Team
A good experience with a great product
From initial contact all the way to delivery a very efficient Company & pleasure to deal with. Early days as only just used our tub for the first time this evening but so so good, a well made product that oozes quality.
17 février 2026
Avis spontané
Réponse de Royal Tubs
Hi
Thank you so much for your kind words — it truly means a lot to us.
We’re delighted to hear that you had a great experience from initial contact through to delivery. Providing a smooth, efficient service is something we work very hard on, so it’s fantastic to know that came through.
Even better, we’re thrilled that your first soak lived up to expectations! Hearing that the tub “oozes quality” is exactly what we strive for when designing and building our products.
It’s still early days, but we hope you enjoy many more relaxing evenings in your tub. If you ever need anything at all, we’re always here to help.
Go get yourself a hot tub
From our initial point of interest to purchase and then delivery we simply can't fault our experience with everyone we met and spoke to. No question was to hard to answer and we found the WhatsApp video chat most helpful. We've been wanting to buy a hot tub for along time looking at many makes and reviews and are pleased we have finally bitten the bullet and purchased our wood fired Royal Tub. Build quality is good, ease of cleaning and maintaining is easy.
17 février 2026
Avis spontané
Réponse de Royal Tubs
Thank you so much for your amazing review — it really means a lot to us.
We’re so pleased to hear that your experience from the very first enquiry through to purchase and delivery was faultless, and that the whole team made the process easy and enjoyable. The WhatsApp video chat is something we love offering, so it’s great to know you found it so helpful!
After spending so long researching different makes, we’re genuinely delighted that you chose Royal Tubs and that you’re happy with your wood fired tub. It’s fantastic to hear you’re pleased with the build quality, and that cleaning and maintenance has been straightforward too.
Wishing you many relaxing soaks ahead — and if you ever need anything, we’re always here to help!
Robin and Nikita were a pleasure to…
Robin and Nikita were a pleasure to deal with from start to finish.
They were very knowledgeable about all aspects of their products and their customer service is first class.
We are very pleased with our new hot tub and would highly recommend Royal Tubs.
19 septembre 2025
Avis spontané
Réponse de Royal Tubs
“Thank you so much for your lovely feedback! We’re delighted to hear that Robin and Nikita made the process smooth and enjoyable from start to finish. Your kind words mean a lot to the team. We’re thrilled that you’re enjoying your new hot tub, and we truly appreciate your recommendation. If you need anything at all, we’re always here to help!”
Great quality backed up by exceptional service
Excellent quality products and installed by a great team who worked so hard in atrocious conditions. Didn’t moan and didn’t stop. They deserve a massive payrise! We love our hot tub and sauna and a dream has finally become a reality.
11 novembre 2025
Avis spontané
Réponse de Royal Tubs
“Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying your new hot tub and sauna. Our team truly appreciates your kind words—especially about their hard work in the challenging weather. It means a lot to them. We’re thrilled to have helped make your dream a reality, and we’re always here if you need anything in the future. Enjoy every moment!”
Great team to deal with
Great team to deal with, delivered on time, and in perfect condition. I had a couple of queries at the start, and they were on hand to help.
29 octobre 2025
Avis spontané
Réponse de Royal Tubs
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team and that everything arrived on time and in perfect condition. It’s always our goal to provide helpful support and smooth service from start to finish. We really appreciate your feedback should you need anything further from us in the future please do not hesitate to get in touch :)
Excellent Service!
A long overdue review as we had our lovely wood fired tub installed back in May!
Firstly, Robin was really easy to chat to when we popped over to take a look at the tubs on offer. Everything was explained in detail, and he was happy to answer all our questions.
Secondly, Nikita was great with keeping us informed with proceedings. Her comms were great and she was professional throughout.
The delivery guys expertly handled the offloading with so much care and attention, problem solving as they went, to navigate the tub to its new location. Once installed, they ran through a few maintenance procedures with us, making sure we were happy with everything before they left.
30 mai 2025
Avis spontané
Réponse de Royal Tubs
Thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear that you’re enjoying your wood-fired tub and that your experience with our team — from Robin and Nikita to our delivery crew — was smooth and positive.
We take great pride in providing friendly, transparent service and careful installation, so it’s wonderful to know this came through. We hope your tub continues to bring you many relaxing moments for years to come!
Warm regards,
The Royal Tubs Team
Royal Tubs are absolutely amazing
Royal Tubs are absolutely amazing, can’t recommend them highly enough. Supported me and silly questions all the way through order to delivery. Always on hand whatever time of the day. Delivery was spot on and exactly when they said it would be. Helped put the tub in place. Superb service, thank you!
2 septembre 2025
Avis spontané
Réponse de Royal Tubs
Hi Emma
Thank you so much for your kind words! We’re absolutely delighted to hear that you had such a positive experience with us — from answering your questions to getting your tub delivered and in place just as promised.
It means a lot to know our team could support you every step of the way. We believe there are no silly questions when it comes to making a big purchase like this, and we're always here to help — day or night!
Wishing you many relaxing hours in your new tub. Don’t hesitate to reach out if you ever need anything in the future.
All the best,
The Royal Tubs Team 👑
Well what wonderful product
Well what wonderful product. From placeing my order and installation. By the way other company’s don’t do . We are very happy with our royal tub order one you won’t be disappointed. Thank you royal tubs
16 septembre 2025
Avis spontané
Réponse de Royal Tubs
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new tub and that the entire process—from order to installation—met your expectations. We work hard to offer a complete, stress-free experience, so it's great to know it made a difference for you.
Enjoy every soak, and thank you again for choosing Royal Tubs!
20 out of 10
Wonderful hot tub .We have had it for over 3 years and would recommend Royal Tubs to everyone
30 août 2025
Avis spontané
Réponse de Royal Tubs
Hi David
Thank you so much for your kind words and for taking the time to leave us a review! We're absolutely delighted to hear that you've been enjoying your hot tub for over three years — that's exactly the kind of long-term satisfaction we aim for.
It means a lot to us that you'd recommend Royal Tubs to others. If you ever need anything or have any questions down the line, don't hesitate to reach out — we're always here to help.
Wishing you many more relaxing soaks!
The tub leaked from the start….
The tub leaked from the start- not at fill up but 2 weeks in. Several visits by the technician failed to fix it. Eventually it slowed and stopped- about a month later. This was fortunate as I had almost got to the point of suing the company for a complete refund.
Dealing with the manager by phone was repeatedly depressing. He was clearly under too much pressure and failed to communicate effectively.
Fitting a simple external filter and heater, from my previous tub, was a step too far, with the extraction pipe badly positioned, and the pipe connections amateurish. The technician though very willing was clearly inexperienced.
1 year on the tub works- it’s solid and handsome but the pipe work will need further revision- but not by Royal Tubs.
5 août 2024
Avis spontané
Réponse de Royal Tubs
Afternoon Dr Roger Thompson
Thank you for your feedback, but I would like to cover a few points in this review.
Wooden tubs are amazing hot tubs, but they are a natural product and can move naturally from different weather conditions and problems with the environments they are placed in.
Royal tubs treats all issues seriously and will work the engineer's visit into our delivery schedule, we visited and inspected your hot tub and made some changes based on what we saw to resolve the drip, After allowing the hot tub to dry and then re-aligning all the staves, which solved the issue of the drip.
With regards to fitting of the sand filter you all ready had that you asked me to fit for you as the people you purchased it from would not help you, our fixtures and fittings are different from the connections to your current sand filter so we had to modify some bits to make it work for you, we also said as we don't carry the fixtures in stock we won't charge you for this, again sorry for trying to help you.
We wish you all the best with your hot tub.
Royal tubs
Excellent all round
Bought our tub 2 years ago and Royal Tubs have been great to deal with. We had a small issue 18 months in and they came straight out to fix it under warranty. We've now just moved house and they even came out to move our tub too. The lads were spot on and did a great job. Hassle free. Would definitely buy from them again.
31 juillet 2025
Avis spontané
Réponse de Royal Tubs
Thank you for the review Gareth, hope you get to enjoy the hot tub in your new property.
Royal tubs
.....
I bought a woodfired hot tub afew years ago now. Still use it regularly, use it cold during the summer and get it nice and hot during the winter months, cheap to run and maintain.
friendly staff and great service
31 juillet 2025
Avis spontané
Réponse de Royal Tubs
Thank you so much for coming back to leave a review—it means a lot! We're thrilled to hear your hot tub is still bringing you joy a year on. Long-term satisfaction is what we aim for, and it’s fantastic to know it’s lived up to expectations. Here's to many more relaxing evenings ahead!
All round brilliant idea!
Great service! Great price! Fabulous solid fuel hot tub that we've been enjoying for a whole year now. I specified that I needed marine grade steel so I could use sea salt and organic Lavender Essential Oil instead of the usual chemicals. Great idea! Really relaxing and helps me sleep 😊
30 juillet 2025
Avis spontané
Réponse de Royal Tubs
Thanks so much! We're glad we could help make your hot tub more enjoyable to fit your needs. We’re always here to help find the right solution—enjoy every moment in your hot tub.
Quality tub with good service
Bought our first wood fired tub 18 months ago and it's been excellent and well worth the money. Minor issue with a button arose after a few months, this was promptly replaced.
Had no issues since then and we've really enjoyed it.
There are cheaper versions out there but having spoken to someone who has over 10 Royal Tubs and has tried others, there's a reason they're cheap.
31 juillet 2024
Avis spontané
Réponse de Royal Tubs
That’s so great to hear—thank you! We believe our service shouldn’t end at the sale, and we’re thrilled we managed to rectify your issue with the button and it made a difference. Don’t hesitate to reach out if you need anything else!
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