Royal Tubs Avis 

50
•
TrustScore 4.5 sur 5

4,5

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Noté 1 sur 5 étoiles

After about 3 years the tub started leaking significantly. I had to negotiate my way around a £400 charge to visit to one where someone was delivering nearby. I was told to dry the tub for 22 days, re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent company. Only contacted Royal Tubs a week ago and have had the tub delivered today, everything was just perfect. Andrew was extremely patient answering my many questions to help me unders... Voir plus

Noté 5 sur 5 étoiles

Robin in sales kept us informed throughout. The delivery guys were excellent, patient and hard working, as we/they had to remove and rebuild a fence via next doors garden. Despite the fact they'd alre... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Was thinking about getting a hot tub and was struggling to find a retailer who I could talk too, gave royal tubs a ring to then a couple of days later was at there shop looking at the differen... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de jacuzzi

Informations provenant de diverses sources externes

Wooden Hot Tubs direct from the UK manufacturer. Enjoy wood fired hot tubs throughout the year from Royal Hot Tubs. View our range of products online.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

50 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,5

Tous les avis

(50)

10 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing customer service from a reliable company called Royal tubs

I researched all the various different companies and decided to go with Royal Tubs as they had amazing reviews. Contacted by email and they were so helpful so I decided to purchase my hot tub from this company. And it was the best decision I ever made. The day the hot tub arrived The two delivery gentlemen kindly help me place it into the position. Since it’s been installed, we’ve probably used it nearly every day. It’s so quick to warm up and easy to maintain. I would strongly recommend using this company. I’ve also given the detail details to several of my friends who are very impressed with the hot tub.

20 juillet 2025
Avis spontané
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Réponse de Royal Tubs

Thank you for sharing your experience! That first interaction really matters, and we’re glad our team made such a strong impression. We’re happy to have helped you on your hot tub journey!

Noté 5 sur 5 étoiles

“Fantastic Service and Quality Tubs – Perfect for Our Airbnb!”

We ordered two wood-fired hot tubs from Royal Tubs for our Airbnb, and from start to finish the service was excellent. We were working to a tight deadline and needed them quickly — the team understood this and arranged prompt delivery without any fuss. The tubs arrived in perfect condition, and our guests absolutely love them. Great communication, reliable service, and a quality product. Highly recommended!

4 juillet 2025
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Réponse de Royal Tubs

Thank you! Clear and consistent communication is key, and we’re glad to hear you felt informed and confident throughout the process. We're here if you ever need us—and we hope you're enjoying every soak!

Noté 5 sur 5 étoiles

Fabulous product and service

Fabulous product and service - the best

2 juin 2025
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Réponse de Royal Tubs

Thank you so much for the lovely review! We’re proud to have a team that goes the extra mile for our customers. It means a lot to know we helped you find the right hot tub. Enjoy every moment!

Noté 5 sur 5 étoiles

Thank you Robin and the team at Royal…

Thank you Robin and the team at Royal tubs. An excellent product and fantastic service. My kids love the tub and are in it almost everyday.
Even the delivery guys went out of their way to ensure
everything was just right.

8 juillet 2025
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Réponse de Royal Tubs

Thank you for the fantastic feedback! We’re so pleased our team could help you find the right fit. Personalised service is what we’re all about, and it’s great to know we delivered. Here’s to many relaxing moments ahead!

Noté 5 sur 5 étoiles

Highly recommended.

Robin in sales kept us informed throughout. The delivery guys were excellent, patient and hard working, as we/they had to remove and rebuild a fence via next doors garden. Despite the fact they'd already been on the road since the early hours when they got to us, after delivering to Scotland, they were patient and took their time, ensuring our hottub was set up in place perfectly. We've had almost a year now and no issues, highly recommended. Plus built in UK, which is a Brucy Bonus in this day and age.

8 juillet 2025
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Réponse de Royal Tubs

Thanks so much! We believe buying a hot tub should be a relaxed and enjoyable experience. It's great to hear robin helped you feel comfortable and supported. Enjoy your new tub—it’s well deserved!

Noté 5 sur 5 étoiles

We purchased our Hot Tub from Royal…

We purchased our Hot Tub from Royal Tubs after alot of investigation, we found them very helpfull good to deal with, the delivery team were great and the after sales service was very good. Quality of the tub, equipment and finish 1st class, Now we can enjoy our hot tub when ever . Great, thank you Royal tubs

8 juillet 2025
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Réponse de Royal Tubs

We really appreciate you sharing this! Our team is always happy to take the time to answer questions and make sure you're confident in your decision. We're so glad you felt supported throughout—enjoy every soak in your new hot tub!

Noté 5 sur 5 étoiles

Great customer service!

We shopped around forever looking for the right hottub. What swang it for us: the great customer service and delivery to final installation site being "no problem at all"...

Other companies said they would deliver to curbside and good luck.

Oh and the hot tub is great!!

1 juillet 2025
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Réponse de Royal Tubs

Thank you so much for the kind words! Our sales team works hard to make the process smooth and enjoyable, and it’s great to hear that came through in your experience. We hope your new hot tub brings you plenty of relaxation and good times!

Noté 5 sur 5 étoiles

Amazing experience

Amazing experience from start to finish. Robin was fantastic during the sales journey and the guys installing did a great job.

No issues with the hot tub since purchase - works really well for us (wood burner & electric) and had a lot of positive comments from friends and family.

8 septembre 2024
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Réponse de Royal Tubs

Thank you for the great feedback! We’re all about offering a stress-free, informative experience, so it’s great to know you felt comfortable and supported during your visit. Hope your new hot tub is everything you hoped for and more!

Noté 5 sur 5 étoiles

A great hot tub with amazing customer service

Following sending them an enquiry, we were welcomed to their showroom where we were shown various options including expert recommendations. Following placing the order, delivery & installation was very quick, despite not being an easy area to get to.
We have been using the hot tub for 9 months now, summer & winter without any issues. An amazing hot tub & Royal Tubs provided a first class service.

1 octobre 2024
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Réponse de Royal Tubs

Thanks so much for your lovely feedback! We’re glad to hear your showroom visit made such a positive impression. Creating a welcoming, informative space is important to us, and we’re thrilled you felt right at home. We hope you're enjoying your new hot tub!

Noté 5 sur 5 étoiles

RoyalTubs - definitely experts in the field of wood fired hot tubs

RoyalTubs was extremely knowledgeable, explained the differences and benefits well, and delivered exactly as agreed. Build quality is super, and operation is as described.

14 avril 2025
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Réponse de Royal Tubs

We really appreciate your feedback! Our sales team puts a lot of effort into making sure every customer feels informed and confident, so it's fantastic to hear you had such a positive experience. Thanks again, and enjoy your new hot tub!

Noté 5 sur 5 étoiles

We took great time in looking for a…

We took great time in looking for a supplier that not only sold the most amazing Hot tub but offered support and aftercare. i cannot recommend Royal tubs enough we now have 2, they are so nice quality made and built to last, delivery was easy the team helped in every way getting them off safe.

you will not get the service anywhere else fantastic thank you for all the help.

8 juillet 2025
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Réponse de Royal Tubs

We’re thrilled to hear this—thank you! Taking the time to listen and recommend the right hot tub for each customer is what we’re all about. We're so happy you’re pleased with your choice!

Noté 5 sur 5 étoiles

Delighted with our experience with…

Delighted with our experience with Royal Tubs. Robin is a complete expert on tubs and great for giving you advice. The delivery was quick and efficient. Would 100% recommend. Thanks guys.

20 juin 2025
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Réponse de Royal Tubs

Thank you for sharing this! We believe buying a hot tub should feel exciting, not stressful, so we’re really glad our team made the process smooth and pressure-free. Your trust means a lot to us!

Noté 5 sur 5 étoiles

Amazing customer service and amazing…

Amazing customer service and amazing tub. We are so delighted with our new tub and can’t wait to fire it up and jump in! Thank you Royal Tubs. We’d recommend whole heartedly.

11 juin 2025
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Réponse de Royal Tubs

Thank you for the glowing review! We aim to provide a seamless experience from start to finish, and it's wonderful to hear our team delivered on that. We hope your hot tub brings you years of enjoyment!

Noté 5 sur 5 étoiles

We purchased 6 tubs from Robin for our…

We purchased 6 tubs from Robin for our Glampsite, we had a few issues along the way but Robin made sure everything was put right. Robin is honest, very approachable and goes the extra mile to look after the customer, (i am not an easy customer to please) i would highly recommend Royal Tubs and I are please to have these great products at Thompson Hall Retreat.

29 avril 2025
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Réponse de Royal Tubs

We really appreciate your feedback! Our sales team puts a lot of effort into making sure every customer feels informed and confident, so it's fantastic to hear you had such a positive experience. Thanks again, and enjoy your new hot tub!

Noté 5 sur 5 étoiles

Great company 100% recommend

We were recommended Royal tubs by a work colleague.
Robin & team have 100% been fantastic, from sales to delivery every step has been well communicated , any concerns regarding set up were dealt with very promptly.
So pleased we used Royal tubs and a wood fired hot tub is quick to use and a wonderful experience.

20 novembre 2024
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Réponse de Royal Tubs

Thanks so much for the kind words! We're proud of our sales team and love hearing they helped you find the right hot tub. Enjoy your new hot tub setup—we hope it brings you plenty of comfort and relaxation!

Noté 5 sur 5 étoiles

Hot tub

I had been looking a long time and done a lot of research into a wood fired hot tub. A friend had recommended Robin as they had already purchased one from him. After speaking to Robin I was no long confused about what I needed. His knowledge and help was fantastic with every question I asked responded to immediately. The tub came as promised. Delivered by two very helpful and friendly guys. When I put it together the quality far surpassed what I was expecting. We had it up and running in no time. I was amazed how well it was insulated as it lost 3 degrees over a cold night. Still 39 degrees in the morning. If you are looking for a wood fired hot tub look no further than robin and his team. I can’t recommend the high enough. Thanks. Wayne plumridge.

14 novembre 2024
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Réponse de Royal Tubs

We’re so pleased to hear this—thank you! We take pride in offering hot tubs that look great and perform even better. It means a lot to know the quality has met your expectations. Wishing you many years of relaxation and enjoyment!

Noté 5 sur 5 étoiles

Happy customer

Royal hot tubs supplied my wood fired tub last year, I have been totally satisfied, one of my best buys. Robin and staff were very helpful and informative, I had a slight issue but their technition came and rectified the problem within a few days, would certainly recommend this company.
Stephen Braithwaite Huddersfield.

5 août 2024
Avis spontané
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Réponse de Royal Tubs

We really appreciate you sharing this stephen ! Our support team works hard to be as responsive and helpful as possible, so it’s great to hear that we managed to rectify everything for you If anything comes up in the future, just give us a shout.

Noté 5 sur 5 étoiles

Fantastic service and a perfect hottub

Robin at Royal Tubs couldn't have been more helpful. He gave gave invaluable advice before we purchased, was really accommodating as we organised delivery, and then gave excellent support and help after we'd installed the hottub, answering various queries about cleaning and getting the fire stoked etc. The wooden hottub we purchased is fantastic; and the internal stove we chose is very efficient. Very happy all round.

2 avril 2024
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Réponse de Royal Tubs

We really appreciate you sharing this! Our sales team and delivery technicians works hard to be as responsive and helpful as possible, so it’s great to hear we hit the mark. If anything comes up in the future, just give us a shout. Happy soaking!

Noté 5 sur 5 étoiles

nothing was to much trouble

nothing was to much trouble , always happy to help , we wanted to have a look at one before we purchased it , they rang back with address where we could have a look at one. quality is fantastic best thing ever would highly recommend this company thank you for all your help 😃

25 août 2023
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Réponse de Royal Tubs

Thank you for the fantastic review! We love helping first-time hot tub owners feel confident and comfortable with their purchase. So glad to hear everything went smoothly—we’re always here if you have questions along the way. Enjoy every soak!

Noté 5 sur 5 étoiles

Great Wood-Fired Hot Tub

We purchased a wood-fired tub from Royal Tubs. Great product, great service including everything related to the delivery and install. There was one minor bit of damage that happened during the unloading - but was quickly put right with no issues. It is summer, but the water retains the heat a lot more than we expected. It’s generally still plenty warm enough for a “breakfast dip” the following day. We’ve had electric hot tubs in the past, and much prefer this experience. A bit of planning needed to get it warmed up, but you soon tune into how it works. We’ve found that stirring in a small quantity of eco spa granules keeps the water pretty clean and clear for a few days of use. Thanks again team, great job!

25 juillet 2023
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Réponse de Royal Tubs

We really appreciate your feedback—thank you! Supporting our customers beyond the sale is incredibly important to us, so we’re glad to hear our team has been helpful and responsive. Enjoy your hot tub, and don’t hesitate to reach out anytime!

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